Important Notice: Please begin updating all your clients to Zoom 5.0. After May 30, 2020, all Zoom clients on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Click here for more information on the changes and how to update your Zoom application or download now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

How to Unassociate a Member Account and Convert to an Individual Account Follow


As a member on a paid Pro, Business, Education, Enterprise, or API Partner plan, you have to the option to remove your existing user account and convert to an individual Basic (Free) plan with the option to purchase your own license.  


  • Member on a paid Pro, Business, Education, Enterprise, or API Partner Zoom account


  1. Sign in to the Zoom web portal.
  2. Click Account ManagementAccount Profile.
  3. Click Unassociate and create your own account.
  4. Click Yes to confirm that you would like to unassociate and create your own account.
  5. You will be redirected back to your Account Profile and briefly shown a message that you have successfully unassociated your account.
  6. Your Account Profile page will now show you as the Owner on a Free account.  You can now subscribe to a paid plan.