The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

How to Unassociate a Member Account and Convert to an Individual Account Follow


As a member on a paid Pro, Business, Education, Enterprise, or API Partner plan, you have to the option to remove your existing user account and convert to an individual Basic (Free) plan with the option to purchase your own license.  


  • Member on a paid Pro, Business, Education, Enterprise, or API Partner Zoom account


  1. Sign in to the Zoom web portal.
  2. Click Account ManagementAccount Profile.
  3. Click Unassociate and create your own account.
  4. Click Yes to confirm that you would like to unassociate and create your own account.
  5. You will be redirected back to your Account Profile and briefly shown a message that you have successfully unassociated your account.
  6. Your Account Profile page will now show you as the Owner on a Free account.  You can now subscribe to a paid plan.