Assisted Provisioning Guide for Polycom VVX, SoundPoint, and SoundStation Series Follow


If you are having issues with zero touch provisioning or your phone doesn't support it, follow the sections below to provision a supported Polycom VVX, SoundPoint, or SoundStation series phone after you have added it to the Zoom web portal

Note: Before provisioning, make sure to upgrade to the latest supported firmware and reset the device to factory default

This article covers:

  1. Accessing the Phone's Web Interface
  2. Configuring Provisioning Server


Accessing the Phone's Web Interface

Note: The screenshots in this section are from a VVX series phone, but the instructions also apply to SoundPoint and SoundStation phones.

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Status > Network.
  3. Navigate to TCP/IP Parameters > IPv4 Addr and make note of the IP address.
  4. Open your web browser and enter https:// followed by the phone's IP address from the previous step.
    Note: The web browser must be on a computer that's connected to the same network as the phone. If your browser displays a security warning, add a security exception and continue.
  5. Log in to the web interface as an Admin.
    Note: The default admin password is 456.

Configuring Provisioning Server

Note: Make sure to upgrade to the latest supported firmware before configuring the provisioning server.

  1. From the Settings menu select Provisioning Server.
  2. Change the following settings:
    • Server Type: HTTPS
    • Server Address: Enter the provisioning URL for the device model as follows:

      : You must change model-# accordingly in the above URL. The model number must be in lowercase with no spaces. See the supported devices for a list of models. You can also obtain the provisioning URL by clicking Assisted Provisioning after starting the provisioning process in the Zoom web portal.


    • Server User: Delete the default value and leave the field blank.
    • Server password: Delete the default value and leave the field blank.
  3. Under DHCP Menu, change the Boot Server to Static.
  4. Click Save to complete configuration. Your phone will automatically reboot.
    Note: The following codecs are recommend and should be selected by default after provisioning. To check the codecs in use, click Codec Priorities in the left-side panel.

Note: Make sure you don't have another provisioning server communicating with the device when you try to complete provisioning.

Tip: Use the following shortcuts using the phone's dialpad to quickly perform common actions.

  • View phone details, hold down 1-4-7 simultaneously
  • Reboot the phone, hold down 1-0-3 simultaneously 
  • Change the base profile, hold down 1-4-9 simultaneously 

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