Polycom VVX Series Auto-Provisioning Guide Follow

Overview

Follow the sections below to provision a supported Polycom VVX series phone that's been added to the Zoom web portal

Note: The screenshots in this article apply to VVX series phones with a touch screen. If you have an older model, use the directional pad to navigate the phone's interface. The instructions are the same for all VVX series phones.

This article covers:

  1. Resetting the Phone to Factory Default
  2. Accessing the Phone's Web Interface
  3. Configuring Provisioning Server

Prerequisites

Resetting the Phone to Factory Default

If your Polycom VVX is a brand new (out-of-box) phone, skip this section and start at Accessing the Phone's Web Interface.

If your Polycom VVX is a used phone or you are not sure, you will first need to reset the existing configuration to factory default using the phone's interface.

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Advanced then Administration Settings 
    Note: You will be prompted to enter the administrator password. Try the default password of 456 or contact the phone vendor for further assistance. 
  3. Navigate to Reset to Defaults then select Reset To Factory.
  4. Press Yes to complete factory reset. The phone will restart to complete the reset process.

Accessing the Phone's Web Interface

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Status > Network.
  3. Navigate to TCP/IP Parameters > IPv4 Addr and make note of the IP address. 
  4. Open your web browser and enter https:// followed by the phone's IP address from the previous step.
    Note: The web browser must be on a computer that's connected to the same network as the phone. If your browser displays a security warning, add a security exception and continue.
  5. Log in to the web interface as an Admin.
    Note: The default admin password is 456.

(Optional) Enabling HTTP or HTTPS for the Web Interface

Follow these steps if you're having issues accessing the phone's web interface.

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Advanced > Administration Settings.
    Note: You will be prompted to enter the administrator password. Try the default password of 456 or contact the phone vendor for further assistance. 
  3. Navigate to Web Server Configuration > Web Config Mode
  4. Change the Web Config Mode to HTTP/HTTPS and press the home button .
  5. Select Save Config. Wait for the phone to finish restarting then try accessing the phone's web interface.

Configuring Provisioning Server

  1. From the Settings menu select Provisioning Server.
  2. Change the following settings: 
    • Server Type: HTTPS
    • Server Address: Enter the Auto provisioning URL for the device model as follows: https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/model-#
      Note: 
      You must change model-# accordingly in the above URL. The model number must be in lowercase with no spaces. See the supported devices for a list of models.
      E.g. https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx601
    • Server User: Delete the default value and leave the field blank.
    • Server password: Delete the default value and leave the field blank.
  3. Under DHCP Menu, change the Boot Server to Static.
  4. Click Codec Priorities in the left-side panel and add the following codecs to the In use list.
  5. Click Save to complete configuration. Your phone will automatically reboot. 

 

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