Help Center
Overview
The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.
Note:
- Recommended devices are tagged with a star icon ★.
- Desk phones must support TLSv1.2 to work with Zoom Phone.
This article covers:
Desk phones
AudioCodes
Note:
- You must have the latest firmware version listed below for your device to work properly.
- If you're performing assisted provisioning, you'll need the assisted provisioning URL.
|
Model Name |
Mutual |
Assisted provisioning |
Firmware version supported |
Zero |
|
405 IP Phone ★ |
Yes |
Yes | 2.2.16.311 | Yes |
| 405HD IP Phone ★ |
Yes |
Yes | 2.2.16.311 | Yes |
| 420HD IP Phone ★ | Yes | Yes | 2.2.16.311 | Yes |
| 440HD IP Phone ★ | Yes | Yes | 2.2.16.311 | Yes |
| 445HD IP Phone ★ | Yes | Yes | UC_3.4.0.14.4 | Yes |
Cisco
Note:
- You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the table below to download it.
- Only Cisco multi-platform (MPP) phones are supported by Zoom Phone. This is indicated by 3PCC, 3PC, or 3PW after the model number.
|
Model |
Mutual |
Assisted Provisioning |
Firmware |
Zero |
|
7821 / 7841 IP Phone |
Yes |
Yes |
No |
|
|
8841 / 8861 IP Phone (multi-platform versions) |
Yes |
Yes |
No |
Polycom
Note:
- You must have the latest firmware version listed below for your device to work properly. Provisioned Polycom devices will automatically upgrade to the latest supported firmware version.
- If you're performing assisted provisioning, you'll need the assisted provisioning URL.
- Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
- Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
- Polycom VVX OBi edition phones are not supported.
|
Model name |
Mutual |
Firmware Version Supported |
Zero |
|
|
OBi302 Analog Telephone Adapter (see note A) ★ |
Yes |
Yes | 3.2.2 | No |
|
OBi508vs Analog Telephone Adapter (see note A) ★ |
Yes |
Yes | 4.0.5 | No |
|
VVX 101 Business Media Phone |
Yes |
Yes |
5.9.3.2857 | Yes |
|
VVX 150 Business IP Phone ★ |
Yes |
Yes | 5.9.3.2857 | Yes |
|
VVX 201 Business Media Phone |
Yes |
Yes | 5.9.3.2857 | Yes |
|
VVX 250 Business IP Phone ★ |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 300 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 301 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 310 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 311 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 350 Business IP Phone ★ |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 400 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 401 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 410 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 411 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 450 Business IP Phone ★ |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 500 Business Media Phone |
Yes |
Yes | 5.9.3.2857 | Yes |
|
VVX 501 Business Media Phone ★ |
Yes |
Yes | 5.9.3.2857 | Yes |
| VVX 600 Business Media Phone | Yes | Yes |
5.9.3.2857 |
Yes |
| VVX 601 Business Media Phone ★ | Yes | Yes | 5.9.3.2857 | Yes |
|
SoundStation IP 5000 |
Yes |
Yes |
4.0.14.1580 |
No |
|
SoundStation IP 6000 |
Yes |
Yes |
4.0.14.1580G |
No |
|
SoundPoint IP 335 |
Yes |
Yes |
4.0.14.1580 |
No |
|
SoundPoint IP 550 |
Yes |
Yes |
4.0.14.1580 |
No |
|
SoundPoint IP 650 |
Yes |
Yes |
4.0.14.1580 |
No |
|
Trio 8500 ★ |
Yes |
Yes |
5.9.0.11421 |
No |
|
Trio 8800 ★ |
Yes |
Yes |
5.9.0.11421 |
No |
Yealink
Note:
- Yealink phones are only allowed to use zero touch provisioning one time. If you need to re-provision a Yealink phone, you must use assisted provisioning.
- You must have the latest firmware version listed below for your device to work properly. Provisioned Yealink devices will automatically upgrade to the latest supported firmware version.
- If you're performing assisted provisioning, you'll need the assisted provisioning URL.
|
Model |
Mutual |
Assisted Provisioning |
Custom Firmware Supported |
Zero |
|
CP920 Conference Phone ★ |
Yes | Yes | 78.84.3.3 | Yes |
|
CP960 Conference Phone ★ |
Yes |
Yes |
Yes |
|
|
T21P E2 Entry Level IP Phone |
Yes |
Yes |
Yes |
|
|
T23G IP Phone |
Yes |
Yes |
Yes |
|
|
T27G IP Phone |
Yes | Yes | 69.84.3.3 | Yes |
|
T29G IP Phone |
Yes | Yes | 46.83.3.3 | Yes |
|
T40G IP Phone |
Yes | Yes | 76.84.3.3 | Yes |
|
T41P IP Phone |
Yes | Yes | 36.83.3.3 | Yes |
|
T42G IP Phone |
Yes |
Yes |
Yes |
|
|
T42S IP Phone ★ |
Yes |
Yes |
Yes |
|
|
T46G IP Phone |
Yes |
Yes |
Yes |
|
|
T46S IP Phone ★ |
Yes |
Yes |
Yes |
|
|
T48G IP Phone |
Yes |
Yes |
Yes |
|
|
T48S IP Phone ★ |
Yes |
Yes |
Yes |
|
|
T53 IP Phone ★ |
Yes |
Yes |
Yes |
|
|
T53W IP Phone ★ |
Yes |
Yes |
Yes |
|
|
T54W IP Phone ★ |
Yes | Yes | 96.84.3.1 | Yes |
|
T56A Smart Media Phone ★ |
Yes |
Yes |
Yes |
|
|
T57W IP Phone ★ |
Yes |
Yes |
Yes |
|
|
T58A Smart Media Phone ★ |
Yes |
Yes |
Yes |
|
|
VP59 Video IP Phone ★ |
Yes |
Yes |
Yes |
|
|
W56P Wireless IP Phone |
Yes |
Yes |
Yes |
|
|
W60P Wireless IP Phone ★ |
Yes | Yes | 77.83.3.4 | Yes |
Note (A): Zoom support for ATA devices is currently in preview status. We have validated the use case of a single analog phone assigned to an ATA device. We have not yet tested other applications such as faxing or paging. ATA devices often support multiple ports. However, when performing zero touch or assisted provisioning, Zoom Phone will treat each ATA device as a single phone device to be associated with a single phone user. You cannot assign different analog phones or phone lines to different users on the same ATA.
Note (B): Polycom end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.
Pagers and intercom
Algo
Zoom Phone supports the following Algo SIP-based paging and intercom devices:
- 8301 Paging Adapter and Scheduler
- 8186 SIP Horn
- 8201 SIP PoE Intercom
See the Algo configuration guide for more information.
CyberData
Zoom Phone supports the following CyberData SIP-based paging and intercom devices. Click the links to view the configuration guide and list of models:
