Overview
The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.
Note:
- Recommended devices are tagged with a star icon ★.
- Desk phones must support TLSv1.2 to work with Zoom Phone.
- You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the tables below to download it.
This article covers:
Encryption
Zoom Phone SIP signaling communications from devices/client to server and during phone provisioning sessions occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 or AES-256 bit encryption for devices.
By default, AES-128 bit encryption is enabled for devices. Admins must upgrade devices to AES-256 bit encryption using the web portal. Learn more about Zoom Phone encryption.
Desk phones
AudioCodes
Note:
- Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
- For the 450HD, Zoom Phone only supports the generic SIP version. If you have Skype for Business (SfB) firmware, contact AudioCodes support to convert it to generic SIP.
Model Name |
Mutual |
Call media |
Firmware supported |
|
405 IP Phone★ |
✔ |
AES-128 | 2.2.16.408 | ✔ |
405HD IP Phone★ |
✔ |
AES-128 | 2.2.16.408 | ✔ |
420HD IP Phone★ | ✔ | AES-128 | 2.2.16.408 | ✔ |
440HD IP Phone★ | ✔ | AES-128 | 2.2.16.464 | ✔ |
445HD IP Phone★ | ✔ | AES-128 | 3.4.5.4 (generic SIP) |
✔ |
450HD IP Phone★ (see note above) |
✔ | AES-128 | 3.4.5.4 (generic SIP) |
✔ |
C450HD IP Phone | ✔ | AES-128 | 3.4.5.4 (generic SIP) |
✔ |
MediaPack 1288 analog telephone adapter (see note A) |
✔ | AES-128 | 7.20A.258.007 |
Cisco
Note:
- Only Cisco multi-platform (MPP) phones are supported by Zoom Phone. This is indicated by 3PCC, 3PC, or 3PW after the model number.
Model |
Mutual |
Call media |
Firmware |
|
7821 / 7841 IP Phone |
✔ |
AES-128 |
|
|
8841 / 8851 / 8861 IP Phone (multi-platform versions) |
✔ |
AES-128 |
|
Poly
Note:
- Provisioned Poly devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Poly devices to automatically upgrade.
- Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
- Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
- Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
Model |
Mutual |
Call media |
Firmware supported |
|
CCX400 Business Media Phone |
✔ |
AES-256 | 7.0.0.4236 | ✔ |
CCX500 Business Media Phone |
✔ |
AES-256 | 7.0.0.4236 | ✔ |
CCX600 Business Media Phone |
✔ |
AES-256 | 7.0.0.4236 | ✔ |
CCX700 Business Media Phone |
✔ |
AES-256 | 7.0.0.4236 | ✔ |
OBi302 Analog Telephone Adapter (see note A)★ |
✔ |
AES-128 | 3.2.2 | ✔ |
OBi508vs Analog Telephone Adapter (see note A)★ |
✔ |
AES-128 | 4.0.5 | ✔ |
SoundPoint IP 335 |
✔ |
AES-128 |
||
SoundPoint IP 550 |
✔ |
AES-128 |
||
SoundPoint IP 650 |
✔ |
AES-128 |
||
SoundStation IP 5000 |
✔ |
AES-128 |
||
SoundStation IP 6000 |
✔ |
AES-128 |
4.0.14.1580G |
|
Trio 8500★ |
✔ |
AES-256 |
✔ | |
Trio 8800★ |
✔ |
AES-256 |
✔ | |
Trio C60 |
✔ |
AES-256 |
✔ | |
VVX D230 DECT Phone |
✔ |
AES-128 |
7.0.2 | ✔ |
VVX 101 Business Media Phone |
✔ |
AES-256 |
5.9.3.9694 | ✔ |
VVX 150 Business IP Phone★ |
✔ |
AES-256 | 5.9.3.9694 | ✔ |
VVX 201 Business Media Phone |
✔ |
AES-256 | 5.9.3.9694 | ✔ |
VVX 250 Business IP Phone★ |
✔ |
AES-256 |
✔ |
|
VVX 300 Business Media Phone |
✔ |
AES-128 |
✔ |
|
VVX 301 Business Media Phone |
✔ |
AES-256 |
✔ |
|
VVX 310 Business Media Phone |
✔ |
AES-128 |
✔ |
|
VVX 311 Business Media Phone |
✔ |
AES-256 |
✔ |
|
VVX 350 Business IP Phone★ |
✔ |
AES-256 |
✔ |
|
VVX 400 Business Media Phone |
✔ |
AES-128 |
✔ |
|
VVX 401 Business Media Phone |
✔ |
AES-256 |
✔ |
|
VVX 410 Business Media Phone |
✔ |
AES-128 |
✔ |
|
VVX 411 Business Media Phone |
✔ |
AES-256 |
✔ |
|
VVX 450 Business IP Phone★ |
✔ |
AES-256 |
✔ |
|
VVX 500 Business Media Phone - Dec. 2011 |
✔ |
AES-128 | 5.9.3.9694 | ✔ |
VVX 501 Business Media Phone |
✔ |
AES-256 | 5.9.3.9694 | ✔ |
VVX 600 Business Media Phone |
✔ | AES-128 |
✔ |
|
VVX 601 Business Media Phone★ |
✔ | AES-256 | 5.9.3.9694 | ✔ |
Yealink
Note:
- Provisioned Yealink devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Yealink devices to automatically upgrade.
- After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W56P.
- If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.
Model |
Mutual |
Call media |
Custom firmware supported |
|
CP920 Conference Phone★ |
✔ | AES-256 | 78.85.3.4 | ✔ |
CP960 Conference Phone★ |
✔ |
AES-256 |
✔ |
|
T21P E2 Entry Level IP Phone |
✔ |
AES-128 |
✔ |
|
T23G IP Phone |
✔ |
AES-128 |
✔ |
|
T27G IP Phone |
✔ | AES-128 | 69.85.3.4 | ✔ |
T29G IP Phone |
✔ | AES-128 | 46.83.3.9 | ✔ |
T31G IP Phone | ✔ | AES-256 | 124.85.3.5 | ✔ |
T31P IP Phone | ✔ | AES-256 | 124.85.3.5 | ✔ |
T33G IP Phone | ✔ | AES-256 | 124.85.3.5 | ✔ |
T40G IP Phone |
✔ | AES-128 | 76.84.3.12 | ✔ |
T41P IP Phone |
✔ | AES-128 | 36.83.3.9 | ✔ |
T42G IP Phone |
✔ |
AES-128 |
✔ |
|
T42S IP Phone★ |
✔ |
AES-256 |
✔ |
|
T43U IP Phone |
✔ |
AES-256 |
✔ |
|
T46G IP Phone |
✔ |
AES-128 |
✔ |
|
T46S IP Phone★ |
✔ |
AES-256 |
✔ |
|
T46U IP Phone |
✔ |
AES-256 |
✔ |
|
T48G IP Phone |
✔ |
AES-128 |
✔ |
|
T48S IP Phone★ |
✔ |
AES-256 |
✔ |
|
T53 IP Phone★ |
✔ |
AES-256 |
✔ |
|
T53W IP Phone★ |
✔ |
AES-256 |
✔ |
|
T54W IP Phone★ |
✔ | AES-256 | 96.85.3.5 | ✔ |
T56A Smart Media Phone |
✔ |
AES-256 |
✔ |
|
T57W IP Phone★ |
✔ |
AES-256 |
✔ |
|
T58A Smart Media Phone★ |
✔ |
AES-256 |
✔ |
|
VP59 Video IP Phone★ |
✔ |
AES-256 |
✔ |
|
W56P DECT Phone★ |
✔ |
AES-256 |
✔ |
|
W60P DECT Phone★ |
✔ | AES-256 | 77.85.3.1 | ✔ |
Note (A): ATA devices support fax. ATA devices often support multiple ports. After performing assisted provisioning, you can assign multiple phone users to a single ATA device based on the port capacity available
Note (B):
- These are Poly end-of-sale models. Zoom will be removing support for these models in the near future.
- Currently, Poly end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.
Note (C): These models do not support SIP video.
Desk phone accessories
Note:
- You don't need to provision desk phone accessories by adding them to the Zoom web portal. For setup instructions, refer to the embedded links that point to the manufacturers' product page.
- After setting up an expansion module, customize line key settings to take advantage of the additional line keys.
Poly
- EM50 expansion module ★
Note: The EM50 can be used with the VVX 450. - WiFi adapter
Yealink
- BT41 Bluetooth dongle
- DECT dongle
- CP930W DECT conference phone (connects to W60B base station)
- CPW90 wireless expansion mic
- EXP50 expansion module ★
Note: The EXP50 can be used with all supported T5 series phones. - WF50 WiFi dongle
- W53H DECT handset
- W59R DECT handset
Session Border Controllers
AudioCodes
Note: See the AudioCodes configuration guides for more information.
Model |
Firmware supported |
Mediant 500 Gateway & E-SBC | 7.20A.254.565 |
Mediant 500L Gateway & E-SBC | 7.20A.254.565 |
Mediant 800B Gateway & E-SBC | 7.20A.254.565 |
Mediant 800C Gateway & E-SBC | 7.20A.254.565 |
Mediant 1000B Gateway & E-SBC | 7.20A.254.565 |
Mediant 2600 E-SBC | 7.20A.254.565 |
Mediant 4000 SBC | 7.20A.254.565 |
Mediant 4000B SBC | 7.20A.254.565 |
Mediant 9000 SBC | 7.20A.254.565 |
Mediant 9030 SBC | 7.20A.254.565 |
Mediant 9080 SBC | 7.20A.254.565 |
Mediant Software SBC (VE/SE/CE) | 7.20A.254.565 |
Oracle
Note: See the Oracle configuration guide for more information.
Model |
Firmware supported |
AP3900 | 8.4.0.0.0 |
AP4600 | 8.4.0.0.0 |
AP6300 | 8.4.0.0.0 |
AP6350 | 8.4.0.0.0 |
AP1100 | 8.4.0.0.0 |
VME | 8.4.0.0.0 |
Ribbon
Note: See the Ribbon configuration guides for more information.
Model |
Firmware supported |
EdgeMarc 2900e | 15.8.0 |
EdgeMarc 2900a | 15.8.0 |
EdgeMarc 480x | 15.8.0 |
EdgeMarc 6000 | 15.8.0 |
EdgeMarc 7301 | 15.8.0 |
EdgeMarc 7400 | 15.8.0 |
SBC 1000 | 8.1.0 build 526 |
SBC 2000 | 8.1.0 build 526 |
SWe Lite | 8.1.5 build 239 |
SWe Core | V09.00.00R000 |
SBC 5000 | V09.00.00R000 |
SBC 7000 | V09.00.00R000 |
Pagers and intercom
Algo ★
Zoom Phone supports the following Algo SIP-based paging and intercom devices:
Model |
Mutual |
Call media |
8301 Paging Adapter and Scheduler |
✔ |
AES-128 |
8186 SIP Horn |
✔ |
AES-128 |
8201 SIP PoE Intercom |
✔ |
AES-128 |
Note:
- See the Algo configuration guide for more information.
- When adding an Algo device to the Zoom web portal, set the following Device Type fields:
- Brand: Algo/Cyberdata
- Model: Paging&Intercom
- You don't need to contact Zoom to request a generic SIP profile.
CyberData ★
Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.
Click the links to view configuration guides and list of models: