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Certified Zoom Phone devices Follow

Overview

The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.

Note:

  • Recommended devices are tagged with a star icon ★.
  • Desk phones must support TLSv1.2 to work with Zoom Phone.

This article covers:

 

Encryption

Zoom Phone SIP signaling communications from devices/client to server and during phone provisioning sessions occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 bit encryption for devices. Learn more about Zoom Phone encryption.

 

Desk phones

AudioCodes

Note:

Model Name

Mutual
TLS with AES-256 encryption

SRTP with AES-128 encryption for call media

Firmware supported

ZTP

405 IP Phone

2.2.16.311
405HD IP Phone

2.2.16.311
420HD IP Phone 2.2.16.311
440HD IP Phone 2.2.16.311
445HD IP Phone UC_3.4.0.14.4

 

Cisco

Note:

  • You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the table below to download it.
  • Only Cisco multi-platform (MPP) phones are supported by Zoom Phone. This is indicated by 3PCC, 3PC, or 3PW after the model number.

Model

Mutual
TLS with AES-256 encryption

SRTP with AES-128 encryption for call media

Firmware
version
supported

ZTP

7821 / 7841 IP Phone
(multi-platform versions)

11.2.3

 

8841 / 8861 IP Phone (multi-platform versions)

11.2.3

 

8851 IP Phone(multi-platform versions)

11.2.3

 

 

Polycom

Note:

  • You must have the latest firmware version listed below for your device to work properly. Provisioned Polycom devices will automatically upgrade to the latest supported firmware version.
  • If you're performing assisted provisioning, you'll need the assisted provisioning URL.
  • Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
  • Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
  • Polycom VVX OBi edition phones are not supported.

Model name

Mutual
TLS with AES-256 encryption

SRTP with AES-128 encryption for call media

Firmware supported

ZTP

OBi302 Analog Telephone Adapter (see note A)

3.2.2  

OBi508vs Analog Telephone Adapter (see note A)

4.0.5  

SoundStation IP 5000
(Mar. 2010, note B)

4.0.14.1580

 

SoundStation IP 6000
(Jan. 2010,note B)

4.0.14.1580G
(displayed as
4.0.14.1580
after upgrade)

 

SoundPoint IP 335
(Oct. 2009, note B)

4.0.14.1580

 

SoundPoint IP 550
(Dec. 2009,note B)

4.0.14.1580

 

SoundPoint IP 650
(Jul. 2009,note B)

4.0.14.1580

 

Trio 8500

5.9.0.11421

 

Trio 8800

5.9.0.11421

 

VVX 101 Business Media Phone

5.9.3.2857

VVX 150 Business IP Phone

5.9.3.2857

VVX 201 Business Media Phone

5.9.3.2857

VVX 250 Business IP Phone

5.9.3.2857

VVX 300 Business Media Phone

5.9.3.2857

VVX 301 Business Media Phone

5.9.3.2857

VVX 310 Business Media Phone

5.9.3.2857

VVX 311Business Media Phone

5.9.3.2857

VVX 350 Business IP Phone

5.9.3.2857

VVX 400 Business Media Phone

5.9.3.2857

VVX 401Business Media Phone

5.9.3.2857

VVX 410 Business Media Phone

5.9.3.2857

VVX 411Business Media Phone

5.9.3.2857

VVX 450 Business IP Phone

5.9.3.2857

VVX 500 Business Media Phone
(Dec. 2011, note B)

5.9.3.2857

VVX 501 Business Media Phone

5.9.3.2857
VVX 600 Business Media Phone

5.9.3.2857

VVX 601 Business Media Phone 5.9.3.2857

 

Yealink

Note:

  • Yealink phones are only allowed to use zero touch provisioning one time. If you need to re-provision a Yealink phone, you must use assisted provisioning.
  • You must have the latest firmware version listed below for your device to work properly. Provisioned Yealink devices will automatically upgrade to the latest supported firmware version.
  • If you're performing assisted provisioning, you'll need the assisted provisioning URL.

Model

Mutual
TLS with AES-256 encryption

SRTP with AES-128 encryption for call media

Custom firmware supported

ZTP

CP920 Conference Phone

78.84.3.3

CP960Conference Phone

73.83.3.5

T21P E2 Entry Level IP Phone

52.84.3.4

T23G IP Phone

44.84.3.3

T27GIP Phone

69.84.3.3

T29G IP Phone

46.83.3.3

T40GIP Phone

76.84.3.3

T41P IP Phone

36.83.3.3

T42G IP Phone

29.83.3.3

T42S IP Phone

66.83.3.6

T46GIP Phone

28.83.3.3

T46S IP Phone

66.83.3.6

T48G IP Phone

35.83.3.3

T48S IP Phone

66.83.3.6

T53 IP Phone

95.84.3.1

T53WIP Phone

95.84.3.1

T54W IP Phone

96.84.3.1

T56A Smart Media Phone

58.83.3.8

T57W IP Phone

97.84.3.1

T58A Smart Media Phone

58.83.3.8

VP59 Video IP Phone

91.283.3.5

W56P Wireless IP Phone

25.81.3.4

W60PWireless IP Phone

77.83.3.4

 

Note (A):Zoom support for ATA devices is currently in preview status. We have validated the use case of a single analog phone assigned to an ATA device. We have not yet tested other applications such as faxing or paging. ATA devices often support multiple ports. However, when performing zero touch or assisted provisioning, Zoom Phone will treat each ATA device as a single phone device to be associated with a single phone user. You cannot assign different analog phones or phone lines to different users on the same ATA.

Note (B): Polycom end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.

 

Pagers and intercom

Algo

Zoom Phone supports the following Algo SIP-based paging and intercom devices:

  • 8301 Paging Adapter and Scheduler
  • 8186 SIP Horn
  • 8201 SIP PoE Intercom

See the Algo configuration guide for more information.

CyberData

Zoom Phone supports the following CyberDataSIP-based paging and intercom devices. Click the links to view the configuration guide and list of models: