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Zoom Phone Certified Hardware Follow

Overview

The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.

Note:

  • Recommended devices are tagged with a star icon ★.
  • Desk phones must support TLSv1.2 to work with Zoom Phone.

This article covers:

 

Encryption

Zoom Phone SIP signaling communications from devices/client to server and during phone provisioning sessions occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 or AES-256 bit encryption for devices. Learn more about Zoom Phone encryption.

 

Desk phones

AudioCodes

Note:

  • You must have the latest firmware version listed below for your device to work properly.
  • Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.

Model Name

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP

405 IP Phone

AES-128 2.2.16.408
405HD IP Phone

AES-128 2.2.16.408
420HD IP Phone AES-128 2.2.16.408
440HD IP Phone AES-128 2.2.16.408
445HD IP Phone AES-128 UC_3.4.3.19.65
450HD IP Phone AES-128 UC_3.4.3.19.65

 

Cisco

Note:

  • You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the table below to download it.
  • Only Cisco multi-platform (MPP) phones are supported by Zoom Phone. This is indicated by 3PCC, 3PC, or 3PW after the model number.

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware
version
supported

ZTP

7821 / 7841 IP Phone
(multi-platform versions)

AES-128

11.2.3

 

8841 / 8851 / 8861 IP Phone (multi-platform versions)

AES-128

11.2.3

 

 

Poly

Note:

  • You must have the latest firmware version listed below for your device to work properly. Provisioned Polycom devices will automatically upgrade to the latest supported firmware version.
  • Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
  • Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
  • Polycom VVX OBi edition phones are not supported.

Model 

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP

D230 DECT Phone

AES-128 7.0.2  

OBi302 Analog Telephone Adapter (see note A)

AES-128 3.2.2  

OBi508vs Analog Telephone Adapter (see note A)

AES-128 4.0.5  

SoundPoint IP 335
(Oct. 2009, note B)

AES-128

4.0.14.1580

 

SoundPoint IP 550
(Dec. 2009, note B)

AES-128

4.0.14.1580

 

SoundPoint IP 650
(Jul. 2009,note B)

AES-128

4.0.14.1580

 

SoundStation IP 5000
(Mar. 2010, note B)

AES-128

4.0.14.1580

 

SoundStation IP 6000
(Jan. 2010, note B)

AES-128

4.0.14.1580G
(displayed as
4.0.14.1580
after upgrade)

 

Trio 8500

AES-256

5.9.3.8724

 ✔

Trio 8800

AES-256

5.9.3.8724

 ✔

VVX 101 Business Media Phone

AES-256

5.9.3.8726

VVX 150 Business IP Phone

AES-256 5.9.3.8726

VVX 201 Business Media Phone

AES-256 5.9.3.8726

VVX 250 Business IP Phone

AES-256

5.9.3.8726

VVX 300 Business Media Phone

AES-128

5.9.3.8726

VVX 301 Business Media Phone

AES-256

5.9.3.8726

VVX 310 Business Media Phone

AES-128

5.9.3.8726

VVX 311 Business Media Phone

AES-256

5.9.3.8726

VVX 350 Business IP Phone

AES-256

5.9.3.8726

VVX 400 Business Media Phone

AES-128

5.9.3.8726

VVX 401 Business Media Phone

AES-256

5.9.3.8726

VVX 410 Business Media Phone

AES-128

5.9.3.8726

VVX 411 Business Media Phone

AES-256

5.9.3.8726

VVX 450 Business IP Phone

AES-256

5.9.3.8726

VVX 500 Business Media Phone
(Dec. 2011, note B)

AES-128 5.9.3.8726

VVX 501 Business Media Phone

AES-256 5.9.3.8726
VVX 600 Business Media Phone AES-128

5.9.3.8726

VVX 601 Business Media Phone AES-256 5.9.3.8726

 

Yealink

Note:

  • After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W52P.
  • If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.
  • You must have the latest firmware version listed below for your device to work properly. Provisioned Yealink devices will automatically upgrade to the latest supported firmware version.

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Custom firmware supported

ZTP

CP920 Conference Phone

AES-256 78.84.3.8

CP960 Conference Phone

AES-256

73.83.3.13

T21P E2 Entry Level IP Phone

AES-128

52.84.3.15

T23G IP Phone

AES-128

44.84.3.15

T27GIP Phone

AES-128 69.84.3.6

T29G IP Phone

AES-128 46.83.3.7

T40G IP Phone

AES-128 76.84.3.7

T41P IP Phone

AES-128 36.83.3.7

T42G IP Phone

AES-128

29.83.3.7

T42S IP Phone

AES-256

66.84.3.15

T46G IP Phone

AES-128

28.83.3.7

T46S IP Phone

AES-256

66.84.3.15

T48G IP Phone

AES-128

35.83.3.7

T48S IP Phone

AES-256

66.84.3.15

T53 IP Phone

AES-256

95.84.3.16

T53W IP Phone

AES-256

95.84.3.16

T54W IP Phone

AES-256 96.84.3.15

T56A Smart Media Phone

AES-256

58.83.3.15

T57W IP Phone

AES-256

97.84.3.16

T58A Smart Media Phone

AES-256

58.83.3.15

VP59 Video IP Phone

AES-256

91.283.3.15

W56P Wireless IP Phone

AES-256

25.81.3.5

W60P Wireless IP Phone

AES-256 77.83.3.8

 

Note (A): Zoom support for ATA devices is currently in preview status. We have validated the use case of a single analog phone assigned to an ATA device. We have not yet tested other applications such as faxing or paging. ATA devices often support multiple ports. However, when performing zero touch or assisted provisioning, Zoom Phone will treat each ATA device as a single phone device to be associated with a single phone user. You cannot assign different analog phones or phone lines to different users on the same ATA.

Note (B): Polycom end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.

 

Desk phone accessories

Poly

  • EM50 expansion module (visit the product page for setup instructions)

Yealink

  • EXP50 expansion module (visit the product page for setup instructions)

Note: After setting up an expansion module, customize line key settings to take advantage of the additional line keys.

 

Pagers and intercom

Algo

Zoom Phone supports the following Algo SIP-based paging and intercom devices:

  • 8301 Paging Adapter and Scheduler
  • 8186 SIP Horn
  • 8201 SIP PoE Intercom

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

8301 Paging Adapter and Scheduler

AES-128

8186 SIP Horn

AES-128

8201 SIP PoE Intercom

AES-128

See the Algo configuration guide for more information.

CyberData

Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.

Click the links to view configuration guides and list of models: