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Zoom Phone Certified Hardware

Last Updated:

The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.

This article covers:

Prerequisites to using Zoom Phone Certified Hardware

  • Desk phones must support TLSv1.2 to work with Zoom Phone.
  • You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the tables below to download it. Starting October 2021, the Firmware supported column states the release date of the firmware.
  • To see firewall rules for zero touch provisioning, refer to the firewall rules for Zoom Phone.

Encryption

Zoom Phone SIP signaling communications from devices/client to server and during phone provisioning sessions occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 or AES-256 bit encryption for devices.

Important: By default, AES-128 bit encryption is enabled for devices. Admins must upgrade devices to AES-256 bit encryption using the web portal. Learn more about Zoom Phone encryption.

Desk phones

AudioCodes

Notes:

  • Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
  • For the 450HD, Zoom Phone only supports the generic SIP version. If you have Skype for Business (SfB) firmware, contact AudioCodes support to convert it to generic SIP.
Model name Call media (SRTP) Firmware supported Firmware date Mutual TLS with AES-256 encryption ZTP EOL
405* AES-128 2.2.16.487 NA ✔ ✔ ✔
405HD AES-128 2.2.16.643 6/18/2023 ✔ ✔  
420HD AES-128 2.2.16.487 NA ✔ ✔  
440HD* AES-128 2.2.16.487 NA ✔ ✔ ✔
445HD

AES-128 (default)

AES-256 (optional)

 3.4.8.198.32
generic SIP		 9/17/2023 ✔ ✔  

450HD*

(Also see notes above)

 AES-128 3.4.8.198.32
generic SIP		 9/17/2023 ✔ ✔ ✔
C450HD

AES-128 (default)

AES-256 (optional)

 3.4.8.198.32
generic SIP		 9/17/2023 ✔ ✔  
RX50 Conference Phone

AES-128 (default)

AES-256 (optional)

 3.4.8.198.32 4/16/2023 ✔ ✔  

Cisco

Notes:

Model name Call media (SRTP) Firmware supported Firmware date Mutual TLS with AES-256 encryption ZTP EOL

6821

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)

 8/20/2023 ✔ ✔  

6851

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

6861

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

6871

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

7811

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

7821

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

7841

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 3/26/2023 ✔ ✔  

7832

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

7861

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

8811

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

8832

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

8841

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

8851

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

8861

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

8845

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  
8865(multi-platform versions)

AES-128 (default)

AES-256 (optional)

 12.0(2) 8/20/2023 ✔ ✔  

Grandstream

Due to the enhanced security requirement, the Zoom Phone provision server does not support any endpoints factory certificates with MD5 along with some other limitations. Hence there are older hardware versions of the listed Grandstream models that might not support Zoom Phone assisted provisioning.

The following Grandstream devices have been verified to support the required certificates and encryption for Zoom Phone service:

Model name Call media (SRTP) Firmware supported Firmware date Hardware version supported Mutual TLS with AES-256 encryption ZTP EOL
GRP2601 AES-128

1.0.3.70

 9/18/2022 V1.7, V1.8, V2.5, V2.6, V4.6 ✔ ✔  
GRP2601P AES-128 1.0.3.70 9/18/2022 V1.7, V1.8, V2.5, V2.6, V4.6 ✔ ✔  
GRP2602 AES-128 1.0.3.70 9/18/2022 V1.7, V1.8, V2.5, V2.6, V4.6 ✔ ✔  
GRP2602P AES-128 1.0.3.70 9/18/2022 V1.7, V1.8, V2.5, V2.6, V4.6 ✔ ✔  
GRP2602W AES-128 1.0.3.70 9/18/2022 V1.5, V1.6, V2.5 ✔ ✔  
GRP2603 AES-128 1.0.3.70 9/18/2022 V1.5, V1.6 ✔ ✔  
GRP2603P AES-128 1.0.3.70 9/18/2022 V1.5, V1.6 ✔ ✔  
GRP2604 AES-128 1.0.3.70 9/18/2022 V1.5, V1.6 ✔ ✔  
GRP2604P AES-128 1.0.3.70 9/18/2022 V1.5, V1.6 ✔ ✔  
GRP2612 AES-128 1.0.7.33 9/18/2022 *(see note) ✔ ✔  
GRP2613 AES-128 1.0.7.33 9/18/2022 *(see note) ✔ ✔  
GRP2614 AES-128 1.0.7.33 9/18/2022 *(see note) ✔ ✔  
GRP2615 AES-128 1.0.7.33 9/18/2022 *(see note) ✔ ✔  
GRP2616 AES-128 1.0.7.33 9/18/2022 *(see note) ✔ ✔  
GRP2624 AES-128 1.0.7.33 9/18/2022 *(see note) ✔ ✔  
GRP2634 AES-128 1.0.7.33 9/18/2022 *(see note) ✔ ✔  
GRP2670 AES-128

1.0.7.33

 9/18/2022 *(see note) ✔ ✔  
WP810 AES-128

1.0.11.28

 3/20/2023 *(see note) ✔ ✔  

Notes:

Check the hardware version number of your Grandstream desk phone

  1. On the back of your device, identify the barcode on the label of the device.
  2. In the P/N number, identity the last 6 digits number.
    The first 3 digits of that number will be the hardware version number. For example if the P/N is 962-00113-15A001, then the 15A will be the hardware version and stands for V1.5.
    Screen_Shot_2022-08-02_at_3.42.04_PM.png

Poly

Notes:

  • Provisioned Poly devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Poly devices to automatically upgrade.
  • Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
  • Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
  • VVX 250/350/450 come with two firmware versions depending on the hardware revision (Old or New). Please review the Poly Product Shipping Configuration Change Notice for more detailed information about new hardware revisions.
Model name Call media (SRTP) Firmware supported Firmware date Mutual TLS with AES-256 encryption ZTP EOL
CCX400 Business Media Phone

AES-128 (default)

AES-256 (optional)

8.1.2.1122

 6/18/2023 ✔ ✔  
CCX500 Business Media Phone

AES-128 (default)

AES-256 (optional)

 8.1.2.1122 6/18/2023 ✔ ✔  
CCX505 Business Media Phone

AES-128 (default)

AES-256 (optional)

 8.1.2.1122 9/17/2023 ✔ ✔  
CCX600 Business Media Phone

AES-128 (default)

AES-256 (optional)

 8.1.2.1122 6/18/2023 ✔ ✔  
CCX700 Business Media Phone

AES-128 (default)

AES-256 (optional)

 8.1.2.1122 6/18/2023 ✔ ✔  
Edge B10 AES-128 1.1.0.6355 9/17/2023 ✔ ✔  
Edge B20 AES-128 1.1.0.6355 9/17/2023 ✔ ✔  
Edge B30 AES-128 1.1.0.6355 9/17/2023 ✔ ✔  
Edge E100

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E220

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E300

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E320

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E350

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E400 (Note D)

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E450 (Note D)

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E500 (Note D)

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Edge E550 (Note D)

AES-128 (default)

AES-256 (optional)

 8.1.2.1128 11/20/2022 ✔ ✔  
Rove B1 DECT base station AES-128 8.0.6 7/16/2023 ✔ ✔  
Rove B2 DECT base station AES-128 8.0.6 7/16/2023 ✔ ✔  
Rove B4 DECT base station AES-128 8.0.6 7/16/2023 ✔ ✔  
SoundPoint IP 335 (note A) AES-128 4.0.14.1580 NA ✔   ✔
SoundPoint IP 550 (note A) AES-128 4.0.14.1580 NA ✔   ✔
SoundPoint IP 650 (note A) AES-128 4.0.14.1580 NA ✔   ✔
SoundPoint IP 5000 (note A) AES-128 4.0.14.1580 NA ✔   ✔
SoundPoint IP 6000 (note A) AES-128

4.0.14.1580G

(displayed as
4.0.14.1580
after upgrade)

 NA ✔   ✔
Trio 8500

AES-128 (default)

AES-256 (optional)

 7.2.3.0852 12/18/2022 ✔ ✔ ✔
Trio 8800

AES-128 (default)

AES-256 (optional)

 7.2.3.0852 12/18/2022 ✔ ✔  
Trio C60

AES-128 (default)

AES-256 (optional)

 8.1.2.1124 6/18/2023 ✔ ✔  
VVX D230 DECT Phone AES-128 7.1.3 2/26/2023 ✔ ✔  

VVX 101 Business Media Phone

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔
VVX 150 Business IP Phone

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔  

VVX 201 Business Media Phone

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔
VVX 250 Business IP Phone

AES-128 (default)

AES-256 (optional)

6.4.5.1210 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

 ✔ ✔  

VVX 300 Business Media Phone

 AES-128 5.9.3.9694 NA ✔ ✔ ✔

VVX 301 Business Media Phone

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔

VVX 310 Business Media Phone

 AES-128 5.9.3.9694 NA ✔ ✔ ✔

VVX 311 Business Media Phone

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔
VVX 350 Business IP Phone

AES-128 (default)

AES-256 (optional)

6.4.5.1210 (Old hardware rev)

6.4.5.1251 (New hardware rev)

 5/28/2023

(see Note)

 ✔ ✔  

VVX 400 Business Media Phone

 AES-128 5.9.3.9694 NA ✔ ✔ ✔

VVX 401 Business Media Phone

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔

VVX 410 Business Media Phone

 AES-128 5.9.3.9694 NA ✔ ✔ ✔

VVX 411 Business Media Phone

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔
VVX 450 Business IP Phone

AES-128 (default)

AES-256 (optional)

6.4.34.3178 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

 ✔ ✔  

VVX 500 Business Media Phone

(note A, B)

 AES-128 5.9.3.9694 NA ✔ ✔ ✔

VVX 501 Business Media Phone

(note B)

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔

VVX 600 Business Media Phone

(note B)

 AES-128 5.9.3.9694 NA ✔ ✔ ✔

VVX 601 Business Media Phone

(note B)

AES-128 (default)

AES-256 (optional)

 6.4.5.1210 5/28/2023 ✔ ✔ ✔

Notes (A):

  • These are Poly end-of-sale models. Zoom will be removing support for these models in the near future.
  • Currently, Poly end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.

Note (B): These models do not support SIP video.

Notes (D):

  • One expansion module can be attached to a Poly Edge E400 or E450.
  • Up to two expansion modules can be attached to a Poly E500 or E550.

Yealink

Notes:

  • Provisioned Yealink devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Yealink devices to automatically upgrade.
  • After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W56P.
  • If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.
Model name Call media (SRTP) Firmware supported Firmware date Mutual TLS with AES-256 encryption ZTP EOL

CP920

AES-128 (default)

AES-256 (optional)

78.85.3.19

 3/26/2023 ✔ ✔  

CP925

AES-128 (default)

AES-256 (optional)

 148.86.3.10 3/26/2023 ✔ ✔  

CP935W

AES-128 (default)

AES-256 (optional)

 149.86.3.1 3/26/2023 ✔ ✔  

CP960

AES-128 (default)

AES-256 (optional)

 73.85.3.13 3/26/2023 ✔ ✔  

CP965

AES-128 (default)

AES-256 (optional)

 143.86.3.5 3/26/2023 ✔ ✔  

T21P E2 Entry Level IP Phone

 AES-128 52.84.3.19 3/26/2023 ✔ ✔ ✔

T23G

 AES-128 44.84.3.19 3/26/2023 ✔ ✔ ✔

T27G

 AES-128 69.85.3.16 3/26/2023 ✔ ✔ ✔

T29G

 AES-128 46.83.3.10 3/26/2023 ✔ ✔ ✔

T31G

AES-128 (default)

AES-256 (optional)

 124.86.3.4 9/17/2023 ✔ ✔  

T31P

AES-128 (default)

AES-256 (optional)

 124.86.3.4 3/26/2023 ✔ ✔  

T33G

AES-128 (default)

AES-256 (optional)

 124.86.3.4 3/26/2023 ✔ ✔  

T40G

 AES-128 76.84.3.13 3/26/2023 ✔ ✔ ✔

T41P

 AES-128 36.83.3.10 3/26/2023 ✔ ✔ ✔

T42G

 AES-128 29.83.3.10 8/21/2022 ✔ ✔ ✔
T42S

AES-128 (default)

AES-256 (optional)

 66.85.3.20 8/21/2022 ✔ ✔  
T43U

AES-128 (default)

AES-256 (optional)

 108.86.3.3 9/17/2023 ✔ ✔  
T46G

AES-128

 28.83.3.10 NA ✔ ✔  
T46S

AES-128 (default)

AES-256 (optional)

 66.85.3.20 12/18/2022 ✔ ✔  
T46U

AES-128 (default)

AES-256 (optional)

 108.86.3.3 9/17/2023 ✔ ✔  
T48G AES-128 35.83.3.10 NA ✔ ✔ ✔
T48S

AES-128 (default)

AES-256 (optional)

 66.85.3.20 12/18/2022 ✔ ✔  
T48U

AES-128 (default)

AES-256 (optional)

 108.86.3.3 9/17/2023 ✔ ✔  
T53

AES-128 (default)

AES-256 (optional)

 96.86.3.12 9/17/2023 ✔ ✔  
T53W

AES-128 (default)

AES-256 (optional)

 96.86.3.12 9/17/2023 ✔ ✔  
T54W

AES-128 (default)

AES-256 (optional)

 96.86.3.12 9/17/2023 ✔ ✔  
T56A Smart Media Phone

AES-128 (default)

AES-256 (optional)

 58.85.3.16 6/19/2022 ✔ ✔  
T57W

AES-128 (default)

AES-256 (optional)

 96.86.3.12 9/17/2023 ✔ ✔  
T58A Smart Media Phone
(note B)

AES-128 (default)

AES-256 (optional)

 58.85.3.16 6/19/2022 ✔ ✔  
T58W

AES-128 (default)

AES-256 (optional)

 150.86.3.8 9/17/2023 ✔ ✔  
VP59 Video IP Phone
(note B)

AES-128 (default)

AES-256 (optional)

 91.86.3.1 6/18/2023 ✔ ✔  
W56P DECT Phone

AES-128 (default)

AES-256 (optional)

 25.81.3.6 NA ✔ ✔  
W57R DECT Phone

AES-128 (default)

AES-256 (optional)

 118.85.3.1 4/16/2023 ✔ ✔  
W60P DECT Phone

AES-128 (default)

AES-256 (optional)

 77.85.3.10 10/23/2022 ✔ ✔  
W70B DECT Base Station

AES-128 (default)

AES-256 (optional)

 146.85.3.7 3/20/2023 ✔ ✔  
W78H DECT Base Station

AES-128 (default)

AES-256 (optional)

 16.85.3.1 4/16/2023 ✔ ✔  
W80M DECT IP Multi-cell System

AES-128 (default)

AES-256 (optional)

 103.83.3.2 3/20/2023 ✔ ✔  
W90M DECT IP Multi-cell System

AES-128 (default)

AES-256 (optional)

 130.85.3.12 3/20/2023 ✔ ✔  

Note (B): These models do not support SIP video.

Analog gateways

Notes for ATAs: 

  • Only FXS ports can be used on ATAs.
  • Only these ATA devices support fax. See the following fax setup guides for more information:
  • ATA devices often support multiple ports. After performing assisted provisioning, you can assign multiple phone users to a single ATA device based on the port capacity available.

AudioCodes

Notes:

  • For setup instructions, see the provisioning guide for AudioCodes MP series gateways.
  • Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
  • For assisting provisioning on the MP504/508 (formally M500Li) Analog Gateway, follow these instructions.
  • When you enabled SRTP for these models, there is a reduction in the available channels. Only the following channels have SRTP enabled and are available for use:
    • MP-124 - 17 channels from 24
    • MP-118 - 6 channels from 8
    • MP-114 - 3 channels from 4
    • MP-1288:
      • For the new hardware component, please downgrade the firmware to version 7.40A.250.851. The upcoming new firmware 7.40.500 version, due end of May 2023, will support the new hardware component blade. You can review the AudioCodes product notice #0491 component replacement for detailed information about new hardware revision.
      • For existing hardware, continue to use the current published firmware version. 
    • (MP-1288, MP-112, and MP504/508 (formally M500Li) don't have a reduction in available channels)
Model name Mutual TLS with AES-256 encryption Call media (SRTP) Firmware supported ZTP
MP504/508 (formally M500Li) Analog Gateway ✔ AES-256

7.26A.356.075

(4/16/2023)

  
MP-112 (/CER) Analog Gateway ✔ AES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

  
MP-114 (/CER) Analog Gateway ✔ AES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

  
MP-118 (/CER) Analog Gateway* ✔ AES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

  
MediaPack MP-124E (MP-124D not supported) analog gateway (see note) ✔ AES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

  
MediaPack MP-1288 analog gateway
(see note)		 ✔ AES-256

7.40A.400.023 (Old hardware rev)

(4/16/2023)

7.40A.250.851 (New hardware rev)

(4/16/2023)

  

*Announced as EoL from 1 June 2022. 

Cisco

Model name Mutual TLS with AES-256 encryption Call media (SRTP) Firmware supported ZTP
ATA191-MPP (Multiplaform) ✔ AES-128

11.2.3

(1/15/2023)

 ✔
ATA192-MPP (Multiplatform) ✔ AES-128

11.2.3

(1/15/2023)

 ✔

Grandstream

Notes:

  • Check the firmware and device certificate versions before proceeding to device provisioning.
  • Check the ATA has the latest supported firmware version below, by following the upgrade process.
  • Due to the enhanced security requirement, the Zoom Phone provision server requires the HT8xx to support Generation 2 (Gen 2) certificate using ECDSA + SHA 384. Verify your ATA unit has the updated Gen 2 device factory certificate installed.
  • HT812/814/818 have 2 ethernet ports (WAN and LAN). For device provisioning under Zoom Phone web portal page, be sure to specify the MAC address value by using the LAN MAC address value (not the WAN MAC address) from the unit.
  • When entering the provision/config server URL path under ADVANCE SETTINGS>Firmware Upgrade and Provisioning>Config Server Path, make sure to specify the URL WITHOUT the https:// on the front.

Upgrade an ATA Grandstream firmware

  1. Log in to the ATA web page.
  2. Under the STATUS page, select Software Version, then Prog.
  3. Download the firmware below if you have an older version.
  4. Select the ADVANCE SETTINGS page, Upload Firmware, then Upload from local directory.
  5. Follow the remaining steps to complete the upgrade process.

Verify an ATA Grandstream unit has the updated Gen 2 device factory certificate installed

  1. Log in to the ATA web page.
  2. Under the STATUS page, select Individual Certificate Generation.
  3. Verify the certificate name is GEN 2 (SHA-384 + ECDSA).
    • If it isn't the correct name, proceed to the Grandstream guide.
    • If it's the correct name, proceed to the Zoom Phone device provisioning.

Find an ATA Grandstream LAN MAC address value

  1. Log in to the ATA web page.
  2. Select the STATUS page.
  3. On the top of the page, find the LAN MAC (Device MAC) address value.
Model name Mutual TLS with AES-256 encryption Call media (SRTP) Firmware supported ZTP
HT801 ✔ AES-256

1.0.43.11

(1/15/2023)

 ✔
HT802 ✔ AES-256

1.0.43.11

(1/15/2023)

 ✔
HT812 ✔ AES-256

1.0.43.11

(1/5/2023)

 ✔
HT814 ✔ AES-256

1.0.43.11

(1/5/2023)

 ✔
HT818 ✔ AES-256

1.0.43.10

(1/5/2023)

 ✔

Poly

Notes:

  • Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
  • Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
Model name Mutual TLS with AES-256 encryption Call media (SRTP) Firmware supported ZTP

OBi300 Analog Telephone Adapter (see note)

 ✔ AES-128

3.2.5.9332

(5/28/2023)

 ✔

OBi302 Analog Telephone Adapter (see note)

 ✔ AES-128

3.2.5.9332

(5/28/2023)

 ✔

OBi504 Analog Telephone Adapter (see note)

 ✔ AES-128

4.0.5.7707

(3/20/2022)

 ✔

OBi508 Analog Telephone Adapter (see note)

 ✔ AES-128

4.0.5.7707

(3/20/2022)

 ✔

ATA 400

 ✔ AES-128

4.0.1.6480

(9/17/2023)

 ✔

ATA 402

 ✔ AES-128

4.0.1.6480

(9/17/2023)

 ✔

Desk phone accessories

Notes:

  • For setup instructions, refer to the embedded links that point to the manufacturers' product page.
  • After setting up an expansion module, customize line key settings to take advantage of the additional line keys.

Cisco

Model Firmware version supported
Cisco IP Phone 8851/61 Key Expansion Module Not applicable
Cisco IP Phone 6800 Key Expansion Module Not applicable

Note: The Cisco Key Expansion Module only supports customizing line key and positions for BLF, speed dial, and call park.

Poly

Model Firmware version supported

EM50 expansion module

Note: The EM50 can be used with the VVX 450.

 Not applicable

Edge E expansion module for E400/450/500/550

 Not applicable
Rove 20 DECT handset

8.0.6

07/16/2023
Rove 30 DECT handset

8.0.6

07/16/2023
Rove 40 DECT handset

8.0.6

07/16/2023
Rove R8 repeater

8.0.6

07/16/2023

Yealink

Model Firmware version supported

BT41 Bluetooth dongle

 Not applicable

DD10K DECT dongle

 Not applicable

CP930W DECT conference phone (connects to W60B base station)

87.85.3.5

CPW90 wireless expansion mic

Not applicable

EXP40/EXP50 expansion modules

Note: The EXP40 can be used with all supported T4 series and the EXP50 with all supported T5 series phones. 

Not applicable

WF50 WiFi dongle

Not applicable

W53H DECT handset

88.85.3.7

(3/20/2023)

W56H DECT handset

61.85.3.10

(3/20/2023)

W59R DECT handset

115.85.3.7

(3/20/2023)

W73H DECT handset

116.85.3.7

(3/20/2023)

Session Border Controllers

AudioCodes

Note: Refer to the AudioCodes website for more information.

Model Firmware version supported
Mediant 500 & Gateway E-SBC 7.40A.250.262
Mediant 500L & Gateway E-SBC 7.40A.250.262
Mediant 800B & Gateway E-SBC 7.40A.250.262
Mediant 800C & Gateway E-SBC 7.40A.250.262
Mediant 1000B & Gateway E-SBC 7.40A.250.262
Mediant 2600 E-SBC 7.40A.250.262
Mediant 500 & Gateway E-SBC 7.40A.250.262
Mediant 4000 SBC 7.40A.250.262
Mediant 4000B SBC 7.40A.250.262
Mediant 9000 SBC 7.40A.250.262
Mediant 9030 SBC  7.40A.250.262
Mediant 9080 SBC 7.40A.250.262
Mediant Software SBC (VE/SE/CE) 7.40A.250.262

Cisco

Note: See the Cisco configuration guide for more information.

Model Firmware version supported
Cisco Unified Border Element (CUBE) 17.3.3

NextGen

Note: See the NextGen configuration guide for more information.

Model Firmware version supported
NX-B5000 6.7

Oracle

Note: See the Oracle configuration guide for more information.

Model Firmware version supported
AP3900 8.4.0 & 9.0.0
AP4600 8.4.0 & 9.0.0
AP6300 8.4.0 & 9.0.0
AP6350 8.4.0 & 9.0.0
AP1100 8.4.0 & 9.0.0
VME 8.4.0 & 9.0.0
AP3950 9.0.0
AP4900 9.0.0

Ribbon

Note: See the Ribbon configuration guides for more information.

Model Firmware version supported
EdgeMarc 2900e 15.8.0
EdgeMarc 2900a 15.8.0
EdgeMarc 480x 15.8.0
EdgeMarc 6000 15.8.0
EdgeMarc 7301 15.8.0
EdgeMarc 7400 15.8.0
SBC 1000 8.1.0 build 526
SBC 2000 8.1.0 build 526
SWe Lite 8.1.0 build 529
SWe Core V09.00.00R000
SBC 5000 V09.00.00R000
SBC 7000 V09.00.00R000

TE-Systems

Note: See the TE-Systems configuration guide for more information.

Model Firmware version supported
anynode SBC 4.4.7

Pagers and intercom

Cloud paging is supported on all Zoom-certified output devices such as SIP speakers, SIP horns, paging adapters, and Visual Alerters from both Cyberdata and Algo. 
Note: Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter do not support the Cloud Paging's Emergency Paging overwriting Standard Paging feature. Therefore, Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter will treat all Cloud Paging as a standard page.

2N

Zoom Phone supports the following 2N IP Intercoms:

Note:

  • 2N IP Style, Verso, and Solo support assisted provisioning. Follow the assisted provisioning process to provision those devices.
Model Firmware
2N IP Style 2.35+
2N IP Verso 2.35+
2N IP Solo 2.35+

 

Algo

Zoom Phone supports the following Algo SIP-based paging and intercom devices:

Notes:

  • For Algo devices, Zoom Phone supports assisted provisioning. Detailed instructions are provided when provisioning the device in the Zoom web portal. If manual configuration (assisted provisioning is preferred) is needed, see the Algo configuration guide for more information.
    • The device firmware needs to be higher than version 3.2.3 to prevent audio loss.
  • When adding an Algo device to the Zoom web portal, set the following Device Type fields:
    • Brand: Algo
    • Model: algo-sip-based-device
  • Certain paging devices have the auto-answer capability, assigning them to any user that has an existing device(s) is not advised. We suggest assigning them to a common area extension instead.
  • You do not need to contact Zoom to request a generic SIP profile.
Model Mutual TLS with AES-256 encryption Call media (SRTP)
8301, 8373 Paging Adapter and Scheduler ✔ AES-128
8166 SIP Horn ✔ AES-128
8028(G2), 8063, 8201 SIP PoE Intercom ✔ AES-128
8128(G2), 8138 Strobe light ✔ AES-128
8180(G2), 8186, 8188, 8189, 8190, 8196, 8198 Speaker ✔ AES-128

CyberData

Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.

Click the links to view configuration guides from CyberData and list of models:

Notes:

  • If you're running firmware version higher than 20.0.4 and having issues provisioning your CyberData device to Zoom Phone, roll back to firmware version 20.0.4.
  • If your CyberData device support Night Ringer, this extension can be set up as a user extension to allow the device to be assigned to up to 2 users. Make sure to map the extensions accordingly to the corresponding key positions.
  • Certain paging devices have the auto-answer capability, assigning them to any user that has an existing device(s) is not advised. We suggest assigning them to a common area extension instead.

Other SIP devices 

Note: These SIP devices do not support zero touch provisioning and provide limited Zoom Phone features. Please refer to the individual configuration guides for details on supported features.

2N

Zoom Phone supports the following 2N IP Intercoms:

Learn more about the integration with 2N here

Note:

Model Firmware
2N IP Force* 2.35+
2N IP Safety* 2.35+
2N IP Base* 2.35+
2N IP Uni* 2.35+
2N IP Audio Kit* 2.35+

*Audio intercom only

Ascom

Zoom Phone supports the following Ascom VoWifi Devices:

Note: See the Ascom i63 Configuration Guide for more information

Model Firmware
Ascom i63 3.0.0

Fanvil

Zoom Phone supports the following Fanvil i1x SIP Devices:

Note: See the Fanvil i1x Configuration Guide for more information

Model Firmware
Fanvil i1x series* 2.4.8+

*Audio intercom only

Grandstream

Zoom Phone supports the following Grandstream Devices:

Note: See the Grandstream WP822/825 series Configuration Guide for more information

Model Firmware
Grandstream 822/825 series 1.0.11.6

Konftel

Zoom Phone supports the following Konftel Conference Phone:

Note: See the Konftel Configuration Guide for more information.

Model Firmware
Konftel 800 Conference Phone 10.5.1.3

Patton

Zoom Phone supports the following Patton SmartNode Endpoints:

Note: See the Patton Configuration Guide for more information.

Model Firmware
SN5540 Series Trinity 3.2x
SN5570 Series Trinity 3.2x
SN4140 Series Trinity 3.2x
SN200 Series Trinity 3.2x

Ribbon

Notes:

Model Mutual TLS with AES-256 encryption Call media (SRTP) Firmware Supported
EdgeMarc 300 Series ✔ AES-128 V16.2.0.sm.EM-26519.1
Ribbon G5 LAG ✔ AES-128 4.7.07

Snom

Zoom Phone supports the following Snom Desktop IP Phones:

Note: See the Snom Configuration Guide for more information:

Model Firmware
D7XX Series 10.1.119.10
M500 1.11.1

Spectralink

Zoom Phone supports the following Spectralink DECT Devices:

Note: See the Spectralink Configuration Guide for more information.

Model Firmware IP-Dect Server(s)
7000-series 1422 5110 PCS 20GA Virtual/200/400/6500

Zoom Phone supports the following Spectralink DECT Devices:

Note: See the Spectralink Configuration Guide for more information.

Model Firmware
Spectralink Versity Biz Phone - Versity 92/95/96 2.2.11114
Spectralink 84 Series 7.5.0.2257

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