Zoom Phone Certified Hardware
Last Updated:
Important: There is a known issue with provisioning the Yealink VP59 Video IP Phone. Customers should avoid provisioning this model until a fix is deployed in June. Add a firmware update rule to prevent this issue.
The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.
Visit the Zoom Certified page for more information on certification and the full list of Zoom Certified Devices. For Zoom Phone Appliances, see our list of supported devices.
Notes:
- Starting October 2021, the Firmware supported column states the release date of the firmware.
- Desk phones must support TLSv1.2 to work with Zoom Phone.
- You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the tables below to download it.
- To see firewall rules for zero touch provisioning, refer to the Poly or Yealink support site.
This article covers:
- Encryption
- Desk phones
- Analog gateways
- Desk phone accessories
- Session Border Controllers
- Pagers and intercom
- Other SIP devices
Encryption
Zoom Phone SIP signaling communications from devices/client to server and during phone provisioning sessions occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 or AES-256 bit encryption for devices.
Important: By default, AES-128 bit encryption is enabled for devices. Admins must upgrade devices to AES-256 bit encryption using the web portal. Learn more about Zoom Phone encryption.
Desk phones
AudioCodes
Note:
- Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
- For the 450HD, Zoom Phone only supports the generic SIP version. If you have Skype for Business (SfB) firmware, contact AudioCodes support to convert it to generic SIP.
Model Name |
Mutual |
Firmware supported |
||
405 IP Phone (note C) |
✔ |
AES-128 | 2.2.16.487 | ✔ |
405HD IP Phone |
✔ |
AES-128 |
(12/19/2021) |
✔ |
420HD IP Phone (note C) | ✔ | AES-128 | 2.2.16.487 | ✔ |
440HD IP Phone (note C) | ✔ | AES-128 | 2.2.16.487 | ✔ |
445HD IP Phone | ✔ | AES-256 | 3.4.6.604.12 generic SIP (4/17/2022) |
✔ |
450HD IP Phone (note C) (also see note above) |
✔ | AES-128 | 3.4.6.604.12 generic SIP (4/17/2022) |
✔ |
C450HD IP Phone | ✔ | AES-256 | 3.4.6.604.12 generic SIP (4/17/2022) |
✔ |
RX50 Conference Phone | ✔ | AES-256 |
(4/17/2022) |
✔ |
Cisco
Notes:
- Only Cisco multi-platform (MPP) phones are supported by Zoom Phone. This is indicated by 3PCC, 3PC, or 3PW after the model number.
- Please carefully review Cisco's documentation for compatible models and firmware conversion from Enterprise to MPP to ensure that the devices are compatible with the required firmware and services.
Model |
Mutual |
Firmware |
||
6821 / 6851 / 6861 / 6871 IP Phone |
✔ |
AES-128 |
(3/20/2022) |
✔ |
7821 / 7841 IP Phone |
✔ |
AES-128 |
(2/27/2022) |
✔ |
7861 IP Phone |
✔ |
AES-128 |
(3/20/2022) |
✔ |
8811 IP Phone |
✔ |
AES-128 |
(3/20/2022) |
✔ |
8841 / 8851 / 8861 IP Phone (multi-platform versions) |
✔ |
AES-128 |
(2/27/2022) |
✔ |
Poly
Notes:
- Provisioned Poly devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Poly devices to automatically upgrade.
- Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
- Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
Model |
Mutual |
Firmware supported |
||
CCX400 Business Media Phone |
✔ |
AES-256 |
(11/21/2021) |
✔ |
CCX500 Business Media Phone |
✔ |
AES-256 | 7.1.1.0744 (11/21/2021) |
✔ |
CCX600 Business Media Phone |
✔ |
AES-256 |
(11/21/2021) |
✔ |
CCX700 Business Media Phone |
✔ |
AES-256 |
(11/21/2021) |
✔ |
Edge B10 |
✔ |
AES-128 |
(11/21/2021) |
✔ |
Edge B20 |
✔ |
AES-128 |
(11/21/2021) |
✔ |
Edge B30 |
✔ |
AES-128 |
(11/21/2021) |
✔ |
Rove B2 DECT base station |
✔ |
AES-128 |
(3/20/2022) |
✔ |
Rove B4 DECT base station |
✔ |
AES-128 |
(3/20/2022) |
✔ |
SoundPoint IP 335 |
✔ |
AES-128 |
||
SoundPoint IP 550 |
✔ |
AES-128 |
||
SoundPoint IP 650 |
✔ |
AES-128 |
||
SoundStation IP 5000 |
✔ |
AES-128 |
||
SoundStation IP 6000 |
✔ |
AES-128 |
4.0.14.1580G |
|
Trio 8500 |
✔ |
AES-256 |
✔ | |
Trio 8800 |
✔ |
AES-256 |
✔ | |
Trio C60 |
✔ |
AES-256 |
✔ | |
VVX D230 DECT Phone |
✔ |
AES-128 |
7.1.1 | ✔ |
VVX 101 Business Media Phone (note C) |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 150 Business IP Phone |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 201 Business Media Phone (note C) |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 250 Business IP Phone |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 300 Business Media Phone (note C) |
✔ |
AES-128 |
✔ |
|
VVX 301 Business Media Phone (note C) |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 310 Business Media Phone (note C) |
✔ |
AES-128 |
✔ |
|
VVX 311 Business Media Phone (note C) |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 350 Business IP Phone |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 400 Business Media Phone (note C) |
✔ |
AES-128 |
✔ |
|
VVX 401 Business Media Phone (note C) |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 410 Business Media Phone (note C) |
✔ |
AES-128 |
✔ |
|
VVX 411 Business Media Phone (note C) |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 450 Business IP Phone |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 500 Business Media Phone (note A, B, and C) |
✔ |
AES-128 | 5.9.3.9694 | ✔ |
VVX 501 Business Media Phone |
✔ |
AES-256 |
(3/20/2022) |
✔ |
VVX 600 Business Media Phone |
✔ | AES-128 |
✔ |
|
VVX 601 Business Media Phone |
✔ | AES-256 |
(3/20/2022) |
✔ |
Yealink
Note:
- Provisioned Yealink devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Yealink devices to automatically upgrade.
- After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W56P.
- If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.
Model |
Mutual |
Custom firmware supported |
||
CP920 Conference Phone |
✔ | AES-256 |
(4/17/2022) |
✔ |
CP925 Conference Phone |
✔ | AES-256 |
(4/17/2022) |
✔ |
CP960 Conference Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
CP965 Conference Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T21P E2 Entry Level IP Phone (note C) |
✔ |
AES-128 |
✔ |
|
T23G IP Phone (note C) |
✔ |
AES-128 |
✔ |
|
T27G IP Phone (note C) |
✔ | AES-128 |
(4/17/2022) |
✔ |
T29G IP Phone (note C) |
✔ | AES-128 | 46.83.3.10 | ✔ |
T31G IP Phone | ✔ | AES-256 | 124.85.3.17 (4/17/2022) |
✔ |
T31P IP Phone | ✔ | AES-256 |
(4/17/2022) |
✔ |
T33G IP Phone | ✔ | AES-256 |
(4/17/2022) |
✔ |
T40G IP Phone (note C) |
✔ | AES-128 | 76.84.3.13 | ✔ |
T41P IP Phone (note C) |
✔ | AES-128 | 36.83.3.10 | ✔ |
T42G IP Phone (note C) |
✔ |
AES-128 |
✔ |
|
T42S IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T43U IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T46G IP Phone (note C) |
✔ |
AES-128 |
✔ |
|
T46S IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T46U IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T48G IP Phone (note C) |
✔ |
AES-128 |
✔ |
|
T48S IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T48U IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T53 IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T53W IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T54W IP Phone |
✔ | AES-256 |
(4/17/2022) |
✔ |
T56A Smart Media Phone |
✔ |
AES-256 |
58.85.3.15 |
✔ |
T57W IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T58A Smart Media Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
T58W IP Phone |
✔ |
AES-256 |
(4/17/2022) |
✔ |
VP59 Video IP Phone Important: There is a known issue with provisioning the Yealink VP59 Video IP Phone. Customers should avoid provisioning this model until a fix is deployed in June. Add a firmware update rule to prevent this issue. |
✔ |
AES-256 |
91.85.3.14 |
✔ |
W56P DECT Phone |
✔ |
AES-256 |
✔ |
|
W60P DECT Phone |
✔ | AES-256 |
(12/19/2021) |
✔ |
W70B DECT Base Station |
✔ | AES-256 |
(1/23/2022) |
✔ |
Yealink W80M DECT IP Multi-cell System |
✔ | AES-256 |
(1/23/2022) |
✔ |
Yealink W90M DECT IP Multi-cell System |
✔ | AES-256 |
(1/23/2022) |
✔ |
Note (A):
- These are Poly end-of-sale models. Zoom will be removing support for these models in the near future.
- Currently, Poly end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.
Note (B): These models do not support SIP video.
Note (C): These are end-of-life models.
Analog gateways
AudioCodes
Notes:
- For setup instructions, see the provisioning guide for AudioCodes MP series gateways.
- Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
- When you enabled SRTP for these models, there is a reduction in the available channels. Only the following channels have SRTP enabled and are available for use:
- MP-124 - 17 channels from 24
- MP-118 - 6 channels from 8
- MP-114 - 3 channels from 4
- (MP-1288 and MP-112 don't have a reduction in available channels)
Model Name |
Mutual |
Firmware supported |
||
MP-112 (/CER) Analog Gateway | ✔ | AES-128 | ||
MP-114 (/CER) Analog Gateway | ✔ | AES-128 | ||
MP-118 (/CER) Analog Gateway | ✔ | AES-128 | ||
MediaPack MP-124 analog gateway (see note) | ✔ | AES-128 | ||
MediaPack MP-1288 analog gateway (see note) |
✔ | AES-128 |
Poly
Note:
- Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
- Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
Model |
Mutual |
Firmware supported |
||
OBi300 Analog Telephone Adapter (see note) |
✔ |
AES-128 |
(3/20/2022) |
✔ |
OBi302 Analog Telephone Adapter (see note) |
✔ |
AES-128 |
(3/20/2022) |
✔ |
OBi504 Analog Telephone Adapter (see note) |
✔ |
AES-128 |
(3/20/2022) |
✔ |
OBi508 Analog Telephone Adapter (see note) |
✔ |
AES-128 |
(3/20/2022) |
✔ |
Note for ATAs:
- ATA devices support fax. See the following fax setup guides for more information:
- ATA devices often support multiple ports. After performing assisted provisioning, you can assign multiple phone users to a single ATA device based on the port capacity available.
Ribbon
Note:
- For setup instructions, see the provisioning guide for EdgeMarc 300 series gateways.
- For setup instructions, see the provisioning guide for Ribbon G5 LAG
- Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
Model |
Mutual |
Firmware supported |
||
EdgeMarc 300 Series |
✔ |
AES-128 | V16.2.0.sm.EM-26519.1 | |
Ribbon G5 LAG |
✔ |
AES-128 | 4.7.07 |
Desk phone accessories
Note:
- For setup instructions, refer to the embedded links that point to the manufacturers' product page.
- After setting up an expansion module, customize line key settings to take advantage of the additional line keys.
Cisco
Model |
Firmware version supported |
Cisco IP Phone 8851/61 Key Expansion Module | Not applicable |
Note: The Cisco Key Expansion Module only supports customizing line key and positions for BLF, speed dial, and call park.
Poly
Model |
Firmware version supported |
Note: The EM50 can be used with the VVX 450. |
Not applicable |
Rove 30 DECT handset | |
Rove 40 DECT handset | |
Rove R8 repeater |
Not applicable |
Not applicable |
Yealink
Model |
Firmware version supported |
Not applicable |
|
Not applicable |
|
CP930W DECT conference phone (connects to W60B base station) |
|
Not applicable |
|
Note: The EXP50 can be used with all supported T5 series phones. |
Not applicable |
Not applicable |
|
(12/19/2021) |
|
W56H DECT handset |
(11/21/2021) |
(12/19/2021) |
|
W73H DECT handset |
(10/24/2021) |
Session Border Controllers
AudioCodes
Note: See the AudioCodes configuration guides for more information.
Model |
Firmware version supported |
Mediant 500 Gateway & E-SBC | 7.20A.258.661 |
Mediant 500L Gateway & E-SBC | 7.20A.258.661 |
Mediant 800B Gateway & E-SBC | 7.20A.258.661 |
Mediant 800C Gateway & E-SBC | 7.20A.258.661 |
Mediant 1000B Gateway & E-SBC | 7.20A.258.661 |
Mediant 2600 E-SBC | 7.20A.258.661 |
Mediant 4000 SBC | 7.20A.258.661 |
Mediant 4000B SBC | 7.20A.258.661 |
Mediant 9000 SBC | 7.20A.258.661 |
Mediant 9030 SBC | 7.20A.258.661 |
Mediant 9080 SBC | 7.20A.258.661 |
Mediant Software SBC (VE/SE/CE) | 7.20A.258.661 |
Oracle
Note: See the Oracle configuration guide for more information.
Model |
Firmware supported |
AP3900 | 8.4.0.0.0 |
AP4600 | 8.4.0.0.0 |
AP6300 | 8.4.0.0.0 |
AP6350 | 8.4.0.0.0 |
AP1100 | 8.4.0.0.0 |
VME | 8.4.0.0.0 |
Ribbon
Note: See the Ribbon configuration guides for more information.
Model |
Firmware supported |
EdgeMarc 2900e | 15.8.0 |
EdgeMarc 2900a | 15.8.0 |
EdgeMarc 480x | 15.8.0 |
EdgeMarc 6000 | 15.8.0 |
EdgeMarc 7301 | 15.8.0 |
EdgeMarc 7400 | 15.8.0 |
SBC 1000 | 8.1.0 build 526 |
SBC 2000 | 8.1.0 build 526 |
SWe Lite | 8.1.5 build 239 |
SWe Core | V09.00.00R000 |
SBC 5000 | V09.00.00R000 |
SBC 7000 | V09.00.00R000 |
NextGen
Note: See the NextGen configuration guide for more information.
Model |
Firmware supported |
NX-B5000 | 6.7 |
TE-Systems
Note: See the TE-Systems configuration guide for more information.
Model |
Firmware supported |
anynode SBC | 4.4.7 |
Cisco
Note: See the Cisco configuration guide for more information.
Model |
Firmware supported |
Cisco Unified Border Element (CUBE) |
17.3.3 |
Pagers and intercom
Algo
Zoom Phone supports the following Algo SIP-based paging and intercom devices:
Note:
- See the Algo configuration guide for more information.
Note: The device firmware needs to be higher than version 3.2.3 to prevent audio loss. - When adding an Algo device to the Zoom web portal, set the following Device Type fields:
- Brand: Algo
- Model: algo-sip-based-device
- You don't need to contact Zoom to request a generic SIP profile.
Model |
Mutual |
Call media |
8301 Paging Adapter and Scheduler |
✔ |
AES-128 |
8186 SIP Horn |
✔ |
AES-128 |
8201 SIP PoE Intercom |
✔ |
AES-128 |
CyberData
Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.
Click the links to view configuration guides and list of models:
- Intercom
- SIP Ceiling Speaker
- Paging Amplifier
- SIP IP66 Outdoor Horn
- SIP Strobe
- SIP Call Button
- SIP Paging Adapter
- SIP Paging Server
Note: If you're running firmware version higher than 20.0.4 and having issues provisioning your CyberData device to Zoom Phone, roll back to firmware version 20.0.4.
Other SIP devices
Note: These SIP devices do not support zero touch provisioning and provide limited Zoom Phone features. Please refer to the individual configuration guides for details on supported features.
Spectralink
Zoom Phone supports the following Spectralink DECT Devices:
Note:
- See the Spectralink Configuration Guide for more information.
Model |
Firmware |
IP-Dect Server(s) |
7000-series |
1422 5110 PCS 20GA |
Virtual/200/400/6500 |
Zoom Phone supports the following Spectralink Versity & 84 Series Devices:
Note:
- See the Spectralink Versity Biz Phone Configuration Guide for more information.
- See the Spectralink 84 Series Configuration Guide for more information.
Model |
Firmware |
Spectralink Versity Biz Phone - Versity 92/95/96 |
2.2.1.1114 |
Spectralink 84 Series |
7.5.0.2257 |
Konftel
Zoom Phone supports the following Konftel Conference Phone:
Note:
- See the Konftel Configuration Guide for more information.
Model |
Firmware |
Konftel 800 Conference Phone |
1.0.5.1.3 |
Grandstream
Zoom Phone supports the following Grandstream GRP Series:
Note:
- See the Grandstream GRP260x Configuration Guide for more information
- See the Grandstream GRP261x Configuration Guide for more information
Model |
Firmware |
Grandstream GRP260x |
1.0.3.42 |
Grandstream GRP261x |
1.0.7.19 |
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