1. Zoom Support
  2. Zoom Phone System Support
  3. Settings and Configuration for Zoom Phone
  4. Managing Desk Phones and Devices

Related articles

Zoom Phone Certified Hardware

Last Updated:

The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.

This article covers:

Prerequisites to using Zoom Phone Certified Hardware

  • Desk phones must support TLSv1.2 to work with Zoom Phone.
  • You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the tables below to download it. Starting October 2021, the Firmware supported column states the release date of the firmware.
  • To see firewall rules for zero touch provisioning, refer to the firewall rules for Zoom Phone.

Encryption

Zoom Phone SIP signaling communications from devices/client to server and during phone provisioning sessions occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 or AES-256 bit encryption for devices.

Important: By default, AES-128 bit encryption is enabled for devices. Admins must upgrade devices to AES-256 bit encryption using the web portal. Learn more about Zoom Phone encryption.

Desk phones

AudioCodes

Note:

  • Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
  • For the 450HD, Zoom Phone only supports the generic SIP version. If you have Skype for Business (SfB) firmware, contact AudioCodes support to convert it to generic SIP.

Model Name

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP

405 IP Phone

✔

 AES-128 2.2.16.487 ✔
405HD IP Phone

✔

 AES-128

2.2.16.542

(12/19/2021)

 ✔
420HD IP Phone ✔ AES-128 2.2.16.487 ✔
440HD IP Phone ✔ AES-128 2.2.16.487 ✔
445HD IP Phone  ✔ AES-256 3.4.8.198
generic SIP
(9/18/2022)		 ✔
450HD IP Phone
(also see note above)		 ✔ AES-128 3.4.8.198
generic SIP
(9/18/2022)		 ✔
C450HD IP Phone ✔ AES-256 3.4.8.198
generic SIP
(9/18/2022)		 ✔
RX50 Conference Phone ✔ AES-256

3.4.8.198

(9/18/2022)

 ✔

Cisco

Notes:

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware
version
supported

ZTP

6821 / 6851 / 6861 / 6871 IP Phone
(multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

7811 IP Phone
(multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

7821 / 7841 IP Phone
(multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

7832 IP Phone
(multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

7861 IP Phone
(multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

8811 IP Phone
(multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

8832 IP Phone
(multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

8841 / 8851 / 8861 IP Phone (multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

8845 / 8865 IP Phone (multi-platform versions)

✔

AES-256

11.3.7

(8/21/2022)

✔

Grandstream

Due to the enhanced security requirement, the Zoom Phone provision server does not support any endpoints factory certificates with MD5 along with some other limitations. Hence there are older hardware versions of the listed Grandstream models that might not support Zoom Phone assisted provisioning.

The following Grandstream devices have been verified to support the required certificates and encryption for Zoom Phone service:

Model Mutual
TLS with AES-256 encryption		 Call media
(SRTP)

Firmware
version
supported

Hardware
version
supported
GRP2601/2601P ✔ AES-256

1.0.3.70

(9/18/2022)

V1.7, V1.8, V2.5, V2.6, V4.6
GRP2602/2602P ✔ AES-256

1.0.3.70

(9/18/2022)

V1.7, V1.8, V2.5, V2.6, V4.6
GRP2602W ✔ AES-256

1.0.3.70

(9/18/2022)

V1.5, V1.6, V2.5
GRP2603/2603P ✔ AES-256

1.0.3.70

(9/18/2022)

V1.5, V1.6
GRP2604/2604P ✔ AES-256

1.0.3.70

(9/18/2022)

V1.5, V1.6
GRP2612 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)
GRP2613 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)
GRP2614 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)
GRP2615 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)
GRP2616 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)
GRP2624 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)
GRP2634 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)
GRP2670 ✔ AES-256

1.0.7.33

(9/18/2022)

*(see note)

Notes:

Check the hardware version number of your Grandstream desk phone

  1. On the back of your device, identify the barcode on the label of the device.
  2. In the P/N number, identity the last 6 digits number.
    The first 3 digits of that number will be the hardware version number. For example if the P/N is 962-00113-15A001, then the 15A will be the hardware version and stands for V1.5.
    Screen_Shot_2022-08-02_at_3.42.04_PM.png

Poly

Notes:

  • Provisioned Poly devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Poly devices to automatically upgrade.
  • Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
  • Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.

Model 

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP
CCX400 Business Media Phone

✔

 AES-256

7.3.1.0811

(9/18/2022)

 ✔

CCX500 Business Media Phone

✔

 AES-256 7.3.1.0811
(9/18/2022)		 ✔

CCX600 Business Media Phone

✔

 AES-256

7.3.1.0811

(9/18/2022)

 ✔

CCX700 Business Media Phone

✔

 AES-256

7.3.1.0811

(9/18/2022)

 ✔

Edge B10

✔

 AES-128

1.0.2.5718

(7/17/2021)

 ✔

Edge B20

✔

 AES-128

1.0.2.5718

(7/17/2022)

 ✔

Edge B30

✔

 AES-128

1.0.2.5718

(7/17/2022)

 ✔

Edge E100

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔

Edge E220

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔
Edge E300

 

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔
Edge E320

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔
Edge E350

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔
Edge E400

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔
Edge E450

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔
Edge E500

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔
Edge E550

✔

 

AES-256

8.0.0.13670

(9/18/2022)

 ✔

Rove B2 DECT base station

✔

AES-128

8.0.3(Build: 0010)

(8/21/2022)

✔

Rove B4 DECT base station

✔

AES-128

8.0.3(Build: 0010)

(8/21/2022)

 ✔

SoundPoint IP 335
(note A and C)

✔

AES-128

4.0.14.1580

  

SoundPoint IP 550
(note A and C)

✔

AES-128

4.0.14.1580

  

SoundPoint IP 650
(note A and C)

✔

AES-128

4.0.14.1580

  

SoundStation IP 5000
(note A and C)

✔

AES-128

4.0.14.1580

  

SoundStation IP 6000
(note A and C)

✔

AES-128

4.0.14.1580G
(displayed as
4.0.14.1580
after upgrade)

  

Trio 8500

✔

AES-256

7.0.1.1144

 ✔

Trio 8800

✔

AES-256

7.0.1.1144

 ✔

Trio C60

✔

AES-256

7.0.1.1143

 ✔

VVX D230 DECT Phone

✔

AES-128

7.1.2

(5/22/2022)

 ✔

VVX 101 Business Media Phone (note C)

✔

AES-256

6.4.3.5156

(7/17/2022)

 ✔

VVX 150 Business IP Phone

✔

 AES-256

6.4.3.5156

(7/17/2022)

 ✔

VVX 201 Business Media Phone (note C)

✔

 AES-256

6.4.3.5156

(7/17/2022)

 ✔

VVX 250 Business IP Phone

 ✔

AES-256

6.4.3.5156

(7/17/2022)

✔

VVX 300 Business Media Phone (note C)

 ✔

AES-128

5.9.3.9694

✔

VVX 301 Business Media Phone (note C)

 ✔

AES-256

6.4.3.5156

(7/17/2022)

✔

VVX 310 Business Media Phone (note C)

✔

AES-128

5.9.3.9694

✔

VVX 311 Business Media Phone (note C)

✔

AES-256

6.4.3.5156

(7/17/2022)

✔

VVX 350 Business IP Phone

✔

AES-256

6.4.3.5156

(7/17/2022)

✔

VVX 400 Business Media Phone (note C)

✔

AES-128

5.9.3.9694

✔

VVX 401 Business Media Phone (note C)

✔

AES-256

6.4.3.5156

(7/17/2022)

✔

VVX 410 Business Media Phone (note C)

✔

AES-128

5.9.3.9694

✔

VVX 411 Business Media Phone (note C)

✔

AES-256

6.4.3.5156

(7/17/2022)

✔

VVX 450 Business IP Phone

✔

AES-256

6.4.3.5156

(7/17/2022)

✔

VVX 500 Business Media Phone (note A, B, and C)

✔

 AES-128 5.9.3.9694 ✔

VVX 501 Business Media Phone
(note B and C)

✔

 AES-256

6.4.3.5156

(7/17/2022)

 ✔

VVX 600 Business Media Phone
(note B and C)

 ✔ AES-128

5.9.3.9694

✔

VVX 601 Business Media Phone
(note B and C)

 ✔ AES-256

6.4.3.5156

(7/17/2022)

 ✔

Yealink

Note:

  • Provisioned Yealink devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Yealink devices to automatically upgrade.
  • After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W56P.
  • If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Custom firmware supported

ZTP

CP920 Conference Phone

 ✔ AES-256

78.85.3.17

(6/19/2022)

 ✔

CP925 Conference Phone

 ✔ AES-256

148.86.3.6

(6/19/2022)

 ✔

CP960 Conference Phone

✔

AES-256

73.85.3.13

(6/19/2022)

✔

CP965 Conference Phone

✔

AES-256

143.86.3.5

(6/19/2022)

✔

T21P E2 Entry Level IP Phone (note C)

✔

AES-128

52.84.3.19

✔

T23G IP Phone (note C)

✔

AES-128

44.84.3.19

✔

T27G IP Phone (note C)

 ✔ AES-128

69.85.3.16

(4/17/2022)

 ✔

T29G IP Phone (note C)

 ✔ AES-128 46.83.3.10 ✔
T31G IP Phone ✔ AES-256 124.85.3.18
(6/19/2022)		 ✔
T31P IP Phone ✔ AES-256

124.85.3.18

(6/19/2022)

 ✔
T33G IP Phone ✔ AES-256

124.85.3.18

(6/19/2022)

 ✔

T40G IP Phone (note C)

 ✔ AES-128 76.84.3.13 ✔

T41P IP Phone (note C)

 ✔ AES-128 36.83.3.10 ✔

T42G IP Phone (note C)

✔ 

AES-128

29.83.3.10

✔

T42S IP Phone

✔

AES-256

66.85.3.18

(6/19/2022)

✔
T43U IP Phone

✔

AES-256

108.85.3.18

(6/19/2022)

✔

T46G IP Phone (note C)

✔

AES-128

28.83.3.10

✔

T46S IP Phone

✔

AES-256

66.85.3.18

(6/19/2022)

✔
T46U IP Phone

✔

AES-256

108.85.3.18

(6/19/2022)

✔

T48G IP Phone (note C)

✔

AES-128

35.83.3.10

✔

T48S IP Phone

✔

AES-256

66.85.3.18

(6/19/2022)

✔

T48U IP Phone

✔

AES-256

108.85.3.18

(6/19/2022)

✔

T53 IP Phone

✔

AES-256

96.86.3.6

(6/19/2022)

✔

T53W IP Phone

✔

AES-256

96.86.3.6

(6/19/2022)

✔

T54W IP Phone

 ✔ AES-256

96.86.3.6

(6/19/2022)

 ✔

T56A Smart Media Phone

✔

AES-256

58.85.3.16
(6/19/2022)

✔

T57W IP Phone

✔

AES-256

96.86.3.6

(6/19/2022)

✔

T58A Smart Media Phone
(note B)

✔

AES-256

58.85.3.16

(6/19/2022)

✔

T58W IP Phone

✔

AES-256

150.86.3.6

(6/19/2022)

✔

VP59 Video IP Phone
(note B)

✔

AES-256

91.85.3.15
(6/19/2022)

✔

W56P DECT Phone

✔

AES-256

25.81.3.6

✔

W60P DECT Phone

 ✔ AES-256

77.85.3.9

(6/19/2022)

 ✔

W70B DECT Base Station

 ✔ AES-256

146.85.3.5

(6/19/2022)

 ✔

W80M DECT IP Multi-cell System

 ✔ AES-256

103.83.3.10

(6/19/2022)

 ✔

W90M DECT IP Multi-cell System

 ✔ AES-256

130.85.3.10

(6/19/2022)

 ✔

Note (A):

  • These are Poly end-of-sale models. Zoom will be removing support for these models in the near future.
  • Currently, Poly end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.

Note (B): These models do not support SIP video.

Note (C): These are end-of-life models.

Analog gateways

Note for ATAs: 

  • Only these ATA devices support fax. See the following fax setup guides for more information:
  • ATA devices often support multiple ports. After performing assisted provisioning, you can assign multiple phone users to a single ATA device based on the port capacity available.

AudioCodes

Notes:

  • For setup instructions, see the provisioning guide for AudioCodes MP series gateways.
  • Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
  • When you enabled SRTP for these models, there is a reduction in the available channels. Only the following channels have SRTP enabled and are available for use:
    • MP-124 - 17 channels from 24
    • MP-118 - 6 channels from 8
    • MP-114 - 3 channels from 4
    • (MP-1288 and MP-112 don't have a reduction in available channels)

Model Name

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP
MP-112 (/CER) Analog Gateway ✔ AES-128

6.60A.364

  
MP-114 (/CER) Analog Gateway ✔ AES-128

6.60A.364

  
MP-118 (/CER) Analog Gateway* ✔ AES-128

6.60A.364

  
MediaPack MP-124 analog gateway (see note) ✔ AES-128

6.60A.364

  
MediaPack MP-1288 analog gateway
(see note)		 ✔ AES-128

7.40A.250.262

  

*Announced as EoL from 1 June 2022. 

Cisco

Model Name

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP
ATA191-MPP (Multiplaform) ✔ AES-128

11.2.2

(06/19/2022)

 ✔
ATA192-MPP (Multiplatform) ✔ AES-128

11.2.2

(06/19/2022)

 ✔

Poly

Note:

  • Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
  • Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP

OBi300 Analog Telephone Adapter (see note)

✔

 AES-128

3.2.5

(3/20/2022)

 ✔

OBi302 Analog Telephone Adapter (see note)

✔

 AES-128

3.2.5

(3/20/2022)

 ✔

OBi504 Analog Telephone Adapter (see note)

✔

 AES-128

4.0.5.7707

(3/20/2022)

 ✔

OBi508 Analog Telephone Adapter (see note)

✔

 AES-128

4.0.5.7707

(3/20/2022)

 ✔

Ribbon

Note:

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP

EdgeMarc 300 Series

✔

 AES-128 V16.2.0.sm.EM-26519.1  
Ribbon G5 LAG

✔

 AES-128 4.7.07  

Desk phone accessories

Note:

  • For setup instructions, refer to the embedded links that point to the manufacturers' product page.
  • After setting up an expansion module, customize line key settings to take advantage of the additional line keys.

Cisco

Model

Firmware version supported
Cisco IP Phone 8851/61 Key Expansion Module Not applicable
Cisco IP Phone 6800 Key Expansion Module Not applicable

Note: The Cisco Key Expansion Module only supports customizing line key and positions for BLF, speed dial, and call park.

Poly

Model

Firmware version supported

EM50 expansion module

Note: The EM50 can be used with the VVX 450.

 Not applicable
Rove 30 DECT handset

8.0.3 (Build: 0010)

08/21/2022
Rove 40 DECT handset

8.0.3 (Build: 0010)

08/21/2022
Rove R8 repeater

8.0.3 (Build: 0010)

08/21/2022

WiFi adapter

 Not applicable

Yealink

Model

Firmware version supported

BT41 Bluetooth dongle

Not applicable

DD10K DECT dongle

Not applicable

CP930W DECT conference phone (connects to W60B base station)

87.85.3.5

CPW90 wireless expansion mic

Not applicable

EXP50 expansion module

Note: The EXP50 can be used with all supported T5 series phones. 

Not applicable

WF50 WiFi dongle

Not applicable

W53H DECT handset

88.85.0.47

(12/19/2021)

W56H DECT handset

61.85.3.8

(11/21/2021)

W59R DECT handset

115.85.0.47

(12/19/2021)

W73H DECT handset

116.85.3.3

(6/19/2022)

Session Border Controllers

AudioCodes

Note: Refer to the AudioCodes website for more information

Model

Firmware version supported
Mediant 500 Gateway & E-SBC 7.40A.250.262
Mediant 500L Gateway & E-SBC 7.40A.250.262
Mediant 800B Gateway & E-SBC 7.40A.250.262
Mediant 800C Gateway & E-SBC 7.40A.250.262
Mediant 1000B Gateway & E-SBC 7.40A.250.262
Mediant 2600 E-SBC 7.40A.250.262
Mediant 4000 SBC 7.40A.250.262
Mediant 4000B SBC 7.40A.250.262
Mediant 9000 SBC 7.40A.250.262
Mediant 9030 SBC  7.40A.250.262
Mediant 9080 SBC 7.40A.250.262
Mediant Software SBC (VE/SE/CE) 7.40A.250.262

Oracle

Note: See the Oracle configuration guide for more information.

Model

Firmware supported
AP3900 8.4.0
AP4600  8.4.0
AP6300  8.4.0
AP6350 8.4.0
AP1100 8.4.0
VME 8.4.0 
AP3950 9.0.0
AP4900 9.0.0

Ribbon

Note: See the Ribbon configuration guides for more information.

Model

Firmware supported
EdgeMarc 2900e 15.8.0 
EdgeMarc 2900a 15.8.0
EdgeMarc 480x 15.8.0 
EdgeMarc 6000 15.8.0 
EdgeMarc 7301 15.8.0 
EdgeMarc 7400 15.8.0
SBC 1000 8.1.0 build 526 
SBC 2000 8.1.0 build 526
SWe Lite 8.1.5 build 239
SWe Core V09.00.00R000
SBC 5000  V09.00.00R000
SBC 7000 V09.00.00R000

NextGen

Note: See the NextGen configuration guide for more information.

Model

Firmware supported
NX-B5000 6.7

TE-Systems

Note: See the TE-Systems configuration guide for more information.

Model

Firmware supported
anynode SBC 4.4.7

Cisco

Note: See the Cisco configuration guide for more information. 

Model

Firmware supported

Cisco Unified Border Element (CUBE)

17.3.3

Pagers and intercom

Algo

Zoom Phone supports the following Algo SIP-based paging and intercom devices:

Note:

  • See the Algo configuration guide for more information.
    Note: The device firmware needs to be higher than version 3.2.3 to prevent audio loss.
  • When adding an Algo device to the Zoom web portal, set the following Device Type fields:
    • Brand: Algo
    • Model: algo-sip-based-device
  • You don't need to contact Zoom to request a generic SIP profile.

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

8301, 8373 Paging Adapter and Scheduler

✔

AES-128

8186 SIP Horn

✔

AES-128

8028(G2), 8063, 8201 SIP PoE Intercom

✔

AES-128

8128(G2), 8138 Strobe light

✔

AES-128

8180(G2), 8186, 8188, 8189, 8190, 8190S, 8196, 8198 Speaker

✔

AES-128

CyberData

Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.

Click the links to view configuration guides and list of models:

Notes:

  • If you're running firmware version higher than 20.0.4 and having issues provisioning your CyberData device to Zoom Phone, roll back to firmware version 20.0.4.
  • If your CyberData device support Night Ringer, this extension can be set up as a user extension to allow the device to be assigned to up to 2 users. Make sure to map the extensions accordingly to the corresponding key positions.

Other SIP devices 

Note: These SIP devices do not support zero touch provisioning and provide limited Zoom Phone features. Please refer to the individual configuration guides for details on supported features.

Spectralink

Zoom Phone supports the following Spectralink DECT Devices:

Note:

Model

Firmware

IP-Dect Server(s)

7000-series

1422 5110 PCS 20GA

Virtual/200/400/6500

Zoom Phone supports the following Spectralink Versity & 84 Series Devices:

Note:

Model

Firmware

Spectralink Versity Biz Phone - Versity 92/95/96

2.2.1.1114

Spectralink 84 Series

7.5.0.2257

Konftel

Zoom Phone supports the following Konftel Conference Phone:

Note:

Model

Firmware

Konftel 800 Conference Phone

1.0.5.1.3

Ascom

Zoom Phone supports the following Ascom VoWifi Devices:

Note:

Model

Firmware

Ascom i63

3.0.0

Grandstream

Zoom Phone supports the following Grandstream Devices:

Note:

Model

Firmware

Grandstream WP810/822/825 series

1.0.11.16

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