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Related articles

Zoom Phone Certified Hardware Follow

Overview

The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.

Note:

  • Recommended devices are tagged with a star icon ★.
  • Desk phones must support TLSv1.2 to work with Zoom Phone.

This article covers:

 

Encryption

Zoom Phone SIP signaling communications from devices/client to server and during phone provisioning sessions occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 or AES-256 bit encryption for devices.

By default, AES-128 bit encryption is enabled for devices. Admins must upgrade devices to AES-256 bit encryption using the web portal. Learn more about Zoom Phone encryption.

 

Desk phones

AudioCodes

Note:

  • You must have the latest firmware version listed below for your device to work properly.
  • Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
  • For the 450HD, Zoom Phone only supports the generic SIP version. If you have Skype for Business (SfB) firmware, contact AudioCodes support to convert it to generic SIP.

Model Name

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP

405 IP Phone★

✔

 AES-128 2.2.16.408 ✔
405HD IP Phone★

✔

 AES-128 2.2.16.408 ✔
420HD IP Phone★ ✔ AES-128 2.2.16.408 ✔
440HD IP Phone★ ✔ AES-128 2.2.16.408 ✔
445HD IP Phone★ ✔ AES-128 3.4.4.1000.10 (generic SIP) ✔
450HD IP Phone★
(see note above)		 ✔ AES-128 3.4.4.1000.10 (generic SIP) ✔
MediaPack 1288 analog telephone adapter
(see note A)		 ✔ AES-128 7.20A.258.007  

 

Cisco

Note:

  • You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the table below to download it.
  • Only Cisco multi-platform (MPP) phones are supported by Zoom Phone. This is indicated by 3PCC, 3PC, or 3PW after the model number.

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware
version
supported

ZTP

7821 / 7841 IP Phone
(multi-platform versions)

✔

AES-128

11.2.3

 

8841 / 8851 / 8861 IP Phone (multi-platform versions)

✔

AES-128

11.2.3

 

 

Poly

Note:

  • You must have the latest firmware version listed below for your device to work properly. Provisioned Polycom devices will automatically upgrade to the latest supported firmware version.
  • Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
  • Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
  • Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.

Model 

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Firmware supported

ZTP

OBi302 Analog Telephone Adapter (see note A)★

✔

 AES-128 3.2.2 ✔

OBi508vs Analog Telephone Adapter (see note A)★

✔

 AES-128 4.0.5 ✔

SoundPoint IP 335
(Oct. 2009, note B)

✔

AES-128

4.0.14.1580

  

SoundPoint IP 550
(Dec. 2009, note B)

✔

AES-128

4.0.14.1580

  

SoundPoint IP 650
(Jul. 2009,note B)

✔

AES-128

4.0.14.1580

  

SoundStation IP 5000
(Mar. 2010, note B)

✔

AES-128

4.0.14.1580

  

SoundStation IP 6000
(Jan. 2010, note B)

✔

AES-128

4.0.14.1580G
(displayed as
4.0.14.1580
after upgrade)

  

Trio 8500★

✔

AES-256

5.9.5.2830

 ✔

Trio 8800★

✔

AES-256

5.9.5.2830

 ✔

Trio C60

✔

AES-256

5.9.5.2831

 ✔

VVX D230 DECT Phone

✔

AES-128

 7.0.2 ✔

VVX 101 Business Media Phone

✔

AES-256

 5.9.3.9414 ✔

VVX 150 Business IP Phone★

✔

 AES-256 5.9.3.9414 ✔

VVX 201 Business Media Phone

✔

 AES-256 5.9.3.9414 ✔

VVX 250 Business IP Phone★

 ✔

AES-256

5.9.3.9414

✔

VVX 300 Business Media Phone

 ✔

AES-128

5.9.3.9414

✔

VVX 301 Business Media Phone

 ✔

AES-256

5.9.3.9414

✔

VVX 310 Business Media Phone

✔

AES-128

5.9.3.9414

✔

VVX 311 Business Media Phone

✔

AES-256

5.9.3.9414

✔

VVX 350 Business IP Phone★

✔

AES-256

5.9.3.9414

✔

VVX 400 Business Media Phone

✔

AES-128

5.9.3.9414

✔

VVX 401 Business Media Phone

✔

AES-256

5.9.3.9414

✔

VVX 410 Business Media Phone

✔

AES-128

5.9.3.9414

✔

VVX 411 Business Media Phone

✔

AES-256

5.9.3.9414

✔

VVX 450 Business IP Phone★

✔

AES-256

5.9.3.9414

✔

VVX 500 Business Media Phone - Dec. 2011
(note B and C)

✔

 AES-128 5.9.3.9414 ✔

VVX 501 Business Media Phone
(note C)

✔

 AES-256 5.9.3.9414 ✔

VVX 600 Business Media Phone
(note C)

 ✔ AES-128

5.9.3.9414

✔

VVX 601 Business Media Phone★
(note C)

 ✔ AES-256 5.9.3.9414 ✔

 

Yealink

Note:

  • After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W56P.
  • If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.
  • You must have the latest firmware version listed below for your device to work properly. Provisioned Yealink devices will automatically upgrade to the latest supported firmware version.

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

Custom firmware supported

ZTP

CP920 Conference Phone★

 ✔ AES-256 78.85.3.2 ✔

CP960 Conference Phone★

✔

AES-256

73.85.3.2

✔

T21P E2 Entry Level IP Phone

✔

AES-128

52.84.3.17

✔

T23G IP Phone

✔

AES-128

44.84.3.16

✔

T27GIP Phone

 ✔ AES-128 69.85.3.2 ✔

T29G IP Phone

 ✔ AES-128 46.83.3.8 ✔

T40G IP Phone

 ✔ AES-128 76.84.3.9 ✔

T41P IP Phone

 ✔ AES-128 36.83.3.8 ✔

T42G IP Phone

✔

AES-128

29.83.3.8

✔

T42S IP Phone★

✔

AES-256

66.85.3.2

✔

T46G IP Phone

✔

AES-128

28.83.3.8

✔

T46S IP Phone★

✔

AES-256

66.85.3.2

✔

T48G IP Phone

✔

AES-128

35.83.3.8

✔

T48S IP Phone★

✔

AES-256

66.85.3.2

✔

T53 IP Phone★

✔

AES-256

96.85.3.3

✔

T53W IP Phone★

✔

AES-256

96.85.3.3

✔

T54W IP Phone★

 ✔ AES-256 96.85.3.3 ✔

T56A Smart Media Phone

✔

AES-256

58.85.3.2

✔

T57W IP Phone★

✔

AES-256

96.85.3.3

✔

T58A Smart Media Phone★
(note C)

✔

AES-256

58.85.3.2

✔

VP59 Video IP Phone★
(note C)

✔

AES-256

91.85.3.2

✔

W56P DECT Phone★

✔

AES-256

25.81.3.6

✔

W60P DECT Phone★

 ✔ AES-256 77.83.3.12 ✔

 

Note (A): ATA device support for faxing or paging is a best effort service and is not guaranteed or supported by Zoom. ATA devices often support multiple ports. After performing assisted provisioning, you can assign multiple phone users to a single ATA device based on the port capacity available.

Note (B):

  • These are Poly end-of-sale models. Zoom will be removing support for these models in the near future.
  • Currently, Poly end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.

Note (C): These models do not support SIP video.

 

Desk phone accessories

Poly

  • EM50 expansion module ★ (visit the product page for setup instructions)
    Note: The EM50 can be used with the VVX 450.

Yealink

  • EXP50 expansion module ★ (visit the product page for setup instructions)
    Note: The EXP50 can be used with all support T5 series phones.

After setting up an expansion module, customize line key settings to take advantage of the additional line keys.

 

Session Border Controllers 

AudioCodes

Note: See the AudioCodes configuration guides for more information.

Model

Firmware supported
Mediant 500 Gateway & E-SBC 7.20A.254.565
Mediant 500L Gateway & E-SBC 7.20A.254.565
Mediant 800B Gateway & E-SBC 7.20A.254.565
Mediant 800C Gateway & E-SBC 7.20A.254.565
Mediant 1000B Gateway & E-SBC 7.20A.254.565
Mediant 2600 E-SBC 7.20A.254.565
Mediant 4000 SBC 7.20A.254.565
Mediant 4000B SBC 7.20A.254.565
Mediant 9000 SBC 7.20A.254.565
Mediant 9030 SBC  7.20A.254.565
Mediant 9080 SBC 7.20A.254.565
Mediant Software SBC (VE/SE/CE) 7.20A.254.565

 

Oracle

Note: See the Oracle configuration guide for more information.

Model

Firmware supported
AP3900 8.4.0.0.0
AP4600  8.4.0.0.0
AP6300   8.4.0.0.0 
AP6350  8.4.0.0.0 
AP1100  8.4.0.0.0 
VME  8.4.0.0.0 

 

Ribbon

Note: See the Ribbon configuration guides for more information.

Model

Firmware supported
EdgeMarc 2900e 15.8.0 
EdgeMarc 2900a 15.8.0
EdgeMarc 480x 15.8.0 
EdgeMarc 6000 15.8.0 
EdgeMarc 7301 15.8.0 
EdgeMarc 7400 15.8.0
SBC 1000 8.1.0 build 526 
SBC 2000 8.1.0 build 526
SWe Lite 8.1.5 build 239
SWe Core V09.00.00R000
SBC 5000  V09.00.00R000
SBC 7000 V09.00.00R000

 

Pagers and intercom

Algo ★

Zoom Phone supports the following Algo SIP-based paging and intercom devices:

Model

Mutual
TLS with AES-256 encryption

Call media
(SRTP)

8301 Paging Adapter and Scheduler

✔

AES-128

8186 SIP Horn

✔

AES-128

8201 SIP PoE Intercom

✔

AES-128

Note: See the Algo configuration guide for more information.

CyberData ★

Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.

Click the links to view configuration guides and list of models: