Help Center
The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features.
This article covers:
Polycom Devices
Note:
- Before provisioning, follow the instructions to reset to factory defaults and upgrade the firmware. You must have the latest firmware version listed below for your device to work properly.
- If you used zero touch provisioning, your device will automatically upgrade the firmware to the latest supported version.
- Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
|
Model Name |
Mutual |
Assisted Provisioning |
Firmware Version Supported |
Zero |
|
OBi302 Analog Telephone Adapter (see note A) |
Yes |
Yes | 3.2.2 | No |
|
OBi508vs Analog Telephone Adapter (see note A) |
Yes |
Yes | 4.0.5 | No |
|
VVX 101 Business Media Phone |
Yes |
Yes | 5.9.3.2857 | Yes |
|
VVX 150 Business IP Phone |
Yes |
Yes | 5.9.3.2857 | Yes |
|
VVX 250 Business IP Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 350 Business IP Phone |
Yes | Yes | 5.9.3.2857 | Yes |
|
VVX 450 Business IP Phone |
Yes | Yes | 5.9.3.2857 | Yes |
|
VVX 201 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 300 / 301 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 310 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 311 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 400 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 401 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 410 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 411 Business Media Phone |
Yes |
Yes |
5.9.3.2857 |
Yes |
|
VVX 500 Business Media Phone |
Yes |
Yes | 5.9.3.2857 | Yes |
|
VVX 501 Business Media Phone |
Yes |
Yes | 5.9.3.2857 | Yes |
| VVX 600 Business Media Phone | Yes | Yes |
5.9.3.2857 |
Yes |
| VVX 601 Business Media Phone | Yes | Yes | 5.9.3.2857 | Yes |
|
SoundStation IP 5000 / 6000 |
Yes |
Yes |
4.0.14.0987 |
No |
|
SoundPoint IP 335 / IP 550 / IP 650 |
Yes |
Yes |
4.0.14.0987 |
No |
|
Trio 8500 / 8800 |
Yes |
Yes |
5.9.0.11421 |
No |
Yealink Devices
Note:
- Before provisioning, follow the instructions to reset to factory defaults and install custom firmware. You must have the latest firmware version listed below for your device to work properly.
- If you used zero touch provisioning, your device will automatically upgrade the firmware to the latest supported version.
|
Model |
Mutual |
Assisted Provisioning |
Custom Firmware Supported |
Zero |
|
CP920 Conference Phone |
Yes | Yes | 78.84.3.3 | Yes |
|
CP960 Conference Phone |
Yes |
Yes |
73.83.3.3 |
Yes |
|
T21P E2 Entry Level IP Phone |
Yes |
Yes |
52.84.3.4 |
Yes |
|
T23G IP Phone |
Yes |
Yes |
44.84.3.3 |
Yes |
|
T27G IP Phone |
Yes | Yes | 69.84.3.3 | Yes |
|
T29G IP Phone |
Yes | Yes | 46.83.3.3 | Yes |
|
T40G IP Phone |
Yes | Yes | 76.84.3.3 | Yes |
|
T41P IP Phone |
Yes | Yes | 36.83.3.3 | Yes |
|
T42G IP Phone |
Yes |
Yes |
29.83.3.3 |
Yes |
|
T42S IP Phone |
Yes |
Yes |
66.83.3.4 |
Yes |
|
T46G IP Phone |
Yes |
Yes |
28.83.3.3 |
Yes |
|
T46S IP Phone |
Yes |
Yes |
66.83.3.4 |
Yes |
|
T48G IP Phone |
Yes |
Yes |
35.83.3.3 |
Yes |
|
T48S IP Phone |
Yes |
Yes |
66.83.3.4 |
Yes |
|
T53 / T53W IP Phone |
Yes |
Yes |
95.84.3.1 |
Yes |
|
T54W IP Phone |
Yes | Yes | 96.84.3.1 | Yes |
|
T56A Smart Media Phone |
Yes |
Yes |
58.83.3.6 |
Yes |
|
T57W IP Phone |
Yes |
Yes |
97.84.3.1 |
Yes |
|
T58A Smart Media Phone |
Yes |
Yes |
58.83.3.6 |
Yes |
|
VP59 Video IP Phone |
Yes |
Yes |
91.283.3.3 |
Yes |
|
W56P Wireless IP Phone |
Yes |
Yes |
25.81.3.4 |
Yes |
|
W60P Wireless IP Phone |
Yes | Yes | 77.83.3.4 | Yes |
Cisco Devices
|
Model |
HTTPS Provisioning |
Assisted Provisioning |
Firmware |
Zero |
|
7821 / 7841 IP Phone |
Yes |
Yes |
11.2.3 |
No |
|
8841 / 8861 IP Phone (multi-platform versions) |
Yes |
Yes |
11.2.3 |
No |
|
SPA525G2 IP Phone |
Yes |
Yes |
7.6.2SR5 |
No |
See also:
Note (A): Zoom support for ATA devices is currently in preview status. We have validated the use case of a single analog phone assigned to an ATA device. We have not yet tested other applications such as faxing or paging. ATA devices often support multiple ports. However, when performing zero touch or assisted provisioning, Zoom Phone will treat each ATA device as a single phone device to be associated with a single phone user. You cannot assign different analog phones or phone lines to different users on the same ATA.
