Using the Zoom Client and Zoom Rooms with Mac OS Follow

Overview

Due to increased security and permissions with Mac OS 10.14 Mojave and 10.15 Catalina, you will be prompted to authorize the Zoom Desktop Client and Zoom Rooms to use the microphone, camera, and on Mac OS 10.15 Catalina, screen recording. You will also be prompted to allow the Zoom Desktop Client to allow others to remotely control your desktop. You can click OK during the initial request and you will be able to use your microphone and camera in Zoom.

If you do not allow Zoom access during this initial prompt or the camera, microphone, and remote control access become disabled, you will need to go into your OS System Preferences to allow access.

Prerequisites

  • OS 10.14 Mojave or OS 10.15 Catalina
  • OS Administrator access

Note: If you upgrade your Zoom Rooms Mac to Mojave or Catalina, keep the keyboard and mouse connected to the computer until you open Zoom and authorize access to the camera and microphone. You will need OS administrator access for the computer.  

Instructions

Allowing Camera, Microphone, Screen Recording and Remote Control Access

  1. Click the Apple logo at the top left corner of your screen.
  2. Click System Preferences.
  3. Click Security & Privacy.
  4. Click the lock icon at the bottom left corner of the System Preferences window.
  5. Enter your OS administrator username and password.
  6. Click Unlock.
  7. Click Camera.
  8. Click the checkbox next to zoom.us and/or Zoom Rooms.
  9. A window will appear asking you to restart Zoom or the Zoom Rooms application.
    • If you need to allow the microphone access or screen recording as well, click Later.
    • If you only need to allow the camera access, click Quit Now. You can reopen Zoom and skip the following steps.
  10. If you need to allow the microphone access as well, click Microphone. For allowing remote control, click Accessibility.

    Note: The Zoom Rooms application requires access to both the camera and microphone. 
  11. Click the checkbox next to zoom.us and/or Zoom Rooms.
  12. A window will appear asking you to restart Zoom or the Zoom Rooms application.
    • If you need to allow screen recording (Mac OS 10.15 Catalina only) or remote control access as well, click Later.
    • If you only need to allow the camera and microphone access, click Quit Now. You can reopen Zoom and skip the following steps.
  13. If you are running Mac OS 10.15 Catalina and need to share your screen, click Screen Recording. For allowing remote control, click Accessibility.
  14. Click the checkbox next to zoom.us and/or Zoom Rooms.
  15. A window will appear asking you to restart Zoom or the Zoom Rooms application. Click Quit Now.
  16. Reopen Zoom or Zoom Rooms and you should now have full access.
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