Managing Phone Numbers Follow

Overview

As the Zoom Account Owner or Admin, you can purchase phone numbers and assign them to your Zoom Voice users. When you assign a Zoom Voice license to a user, they're automatically assigned an extension number. This article explains how to assign a direct phone number to a user, in addition to their extension.

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account Owner or Admin Permissions
  • Zoom Voice license

Buying Phone Numbers

You must buy phone numbers before assigning them to users.

  1. Log in to the Zoom web portal.
  2. Navigate to the Phone Numbers page and click Buy Number.
  3. Enter the required information:
    • Number's Emergency Address: Select an address from the drop-down menu or click the plus sign (+) to add a new address.
    • Number Type: Select Local (Domestic). Toll-free numbers are currently unavailable for purchase.
    • State/Province: Select the state or province from the drop-down menu.
    • Area Code: Select the area code from the drop-down menu.
    • Available Numbers: Check the box for the desired numbers you want to purchase.
  4. Click Confirm to complete the purchase.

Assigning a Phone Number to a User, Call Queue, or Auto Receptionist

After buying a phone number, you can assign it, allowing people to directly dial a number to reach a phone user, call queue, or auto receptionist.

  1. Log in to the Zoom web portal.
  2. Navigate to the Phone Numbers page and click the Unassigned tab.
  3. Click Assign To next to the number you want to assign.
  4. Select one of these options:
    • Phone User: Assign a phone number to an existing user with Zoom Voice, allowing them to receive calls through their extension number or their direct phone number. Use the text box to search for a user. The user will receive an email notification with their phone number and a link to update the emergency address associated with their number.
    • Call Queue: Assign a phone number to a call queue, allowing people to reach the queue with the direct phone number. Use the text box to search for a call queue.
    • Auto Receptionist: Assign a phone number to an auto receptionist, allowing people to reach the queue with the direct phone number. Use the text box to search for an auto receptionist.
  5. Click OK.

Removing a Phone Number from a User, Call Queue, or Auto Receptionist

After assigning a phone number, you can remove it if you don't want it to be assigned to anyone. You also can re-assign the phone number to move a number from one user to another.

  1. Log in to the Zoom web portal.
  2. Navigate to the Phone Numbers page and click the Assigned tab.
  3. Click the number you want to remove from a user .
  4. Click Unbind to remove the selected phone number from the user, call queue, or auto receptionist it's been assigned to.

Re-Assigning a Phone Number

After assigning a phone number, you can re-assign it between your users, call queues, and auto receptionists.

  1. Log in to the Zoom web portal.
  2. Navigate to the Phone Numbers page and click the Assigned tab.
  3. Click the number you want to re-assign.
  4. Click Edit next to the user the number is currently assigned to.
  5. Select one of these options:
    • Phone User: Assign a phone number to an existing user with Zoom Voice, allowing them to receive calls through their extension number or their direct phone number. Use the text box to search for a user. The user will receive an email notification with their phone number and a link to update the address associated with their number.
    • Call Queue: Assign a phone number to a call queue, allowing people to reach the queue with the direct phone number. Use the text box to search for a call queue.
    • Auto Receptionist: Assign a phone number to an auto receptionist, allowing people to reach the queue with the direct phone number. Use the text box to search for an auto receptionist.
  6. Click OK.
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