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Managing phone numbers Follow

Overview

As an account owner or admin, you can purchase phone numbers and assign them to phone users. When you assign a Zoom Phone license to a user, they're automatically assigned an extension number. Follow this article to assign a direct phone number to a user, in addition to their extension.

Note:

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin privileges
  • Zoom Phone license

Buying phone numbers

You must buy phone numbers before assigning them to users.

Note: You can also request to port numbers or manually request numbers.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phone Numbers.
  3. Click Add.
  4. Enter the required information:
    • Target Site (only visible if you have multiple sites): Select the site you want to buy phone numbers for.
    • Emergency Addresses (only visible if you don't have multiple sites): Select an emergency address to apply to purchased phone numbers, or click Add to add a new address. The emergency address associated with the site will be applied to purchased phone numbers.
    • Country/Region: Select the country or region to search for available phone numbers.
      • Select the type of phone number you want to purchase: Local (Domestic) or Toll-free.
        Note: You need the toll-free license to purchase toll-free numbers.
    • State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.
    • Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory. Alternatively, select an area code or city using the drop-down menu.
  5. (Optional) Click Advanced to use the following advanced search features:
    • Check Sequential to sort available numbers sequentially.
    • Use the text box beside the area code to search available numbers by prefix. The prefix contains numbers after the area code. You can also enter letters to search for a vanity phone number that spells out a brand, word, or phrase. For example, if you search for the letters YKI, it will search for numbers with the prefix 954.
  6. Click Search Numbers.
  7. Select the phone numbers you want to purchase, or click the Select All check box to select all phone numbers in the search results.
  8. Click Confirm to complete the purchase.

Porting phone numbers

If you have existing phone numbers that you want to port to Zoom Phone from another service, see the articles about porting numbers.

Viewing ported phone numbers

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phone Numbers.
  3. Click the Ported tab.
    Note: You can only see the porting status of numbers in US and Canada.

Manually requesting phone numbers

See these articles if you need to manually request phone numbers:

Assigning a phone number

After buying a phone number, you can assign it, allowing callers to directly dial a number to reach a phone user, call queue, auto receptionist, common area phone, or Zoom Room.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phone Numbers.
  3. Click the Unassigned tab.
  4. Click Assign To next to the number you want to assign.
  5. Select an extensions to assign the number to:
  6. Use the text box to search extensions.
  7. Click OK.

Batch exporting unassigned phone numbers

After buying phone numbers, you can batch export unassigned phone numbers as a CSV file. This is useful when you want to batch assign phone numbers to users.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phone Numbers.
  3. Click the Unassigned tab.
  4. Click Export at the top of the table and save the CSV file.
    Tip: You can copy the list of unassigned numbers when you batch assign phone numbers.

Batch assigning phone numbers

After buying phone numbers, you can batch assign them to any extension using a CSV file.

Note: You can follow these steps to re-assign phone numbers between extensions or assign your unassigned phone numbers to extensions. If you're performing the later, batch export unassigned phone numbers then copy and paste the numbers to the CSV sample file.

  1. Sign in to the Zoom web portal.
  2. Click Phone System ManagementPhone Numbers.
  3. Click Import.
  4. Click CSV Sample to download a sample CSV file and view the required fields.
  5. Fill out the CSV sample using spreadsheet software like Microsoft Excel.
    Note: Do not delete the first row with the field names.
    • Phone Number: Enter the assigned or unassigned phone number. If the phone number is already assigned to a user, it will be reassigned to the user you specify.
    • Extension Number: The associated extension number of the phone user you want to assign the phone number to. Leave this blank if you don't want to assign the associated phone number.
  6. Go back to the Zoom web portal and click Upload CSV. Select your completed CSV file to start the batch process.
  7. Note: If there's an error in one or more fields, the batch process will not complete. You will have these options:
    • Click Details to see a description of fields that were not filled in correctly.
    • (If applicable) Click Ignore Issues and Upload Others to continue the batch process. Any rows in the CSV with errors will not be imported. You won't see this option if all rows have errors.
    • If all rows in the CSV have errors, the batch process will not complete. Click Reupload after you fix the CSV file.
    • Click Close to cancel the batch import process.
  8. Click Close if the batch process is successful.

Unbinding or deleting a phone number

After assigning a phone number, you can remove it if you don't want it to be assigned to anyone. You can re-assign the phone number to move it from one extension to another.

Note: Deleting a phone number will free up a phone number license, allowing you to purchase a new phone number.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phone Numbers.
  3. Click the Assigned tab.
  4. Click the number you want to remove from a phone user, call queue, or auto receptionist, common area phone, or Zoom Room.
  5. Click Unbind to remove the selected phone number from the phone user, call queue, or auto receptionist it's been assigned to.
  6. Click Unbind to confirm.
    The number will appear the Unassigned tab.
  7. (Optional) If you want to delete the number and free up a phone number license, go to the Unassigned tab and click Delete next the unassigned phone number.

Re-assigning a phone number

After assigning a phone number, you can re-assign it between extensions.

Note: You can also batch re-assign phone numbers.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phone Numbers.
  3. Click the Assigned tab.
  4. Click the number you want to re-assign.
  5. Click Edit next to the phone user, call queue, or auto receptionist, common area phone, or Zoom Room.
  6. Select an extensions to assign the number to:
  7. Use the text box to search extensions.
  8. Click OK.