Setting an Emergency Address Follow

Overview

The emergency address is provided to first responders when dialing an emergency number. You must add emergency addresses to your account before buying direct phone numbers.

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account Owner or Admin Permissions
  • Zoom Phone license

Add an Emergency Address

  1. Log in to the Zoom web portal.
  2. Navigate to the Company Info page and click the Emergency Addresses tab.
  3. Click Add and enter the required information. If you set up multiple sites, choose the site of your address.
    Note: Make sure to enter the exact physical location of where the number will be used as first responders may be directed to this address.
  4. Check Set as default Emergency Address if you want the address to be automatically selected when you purchase direct phone numbers.
    Note: If you have multiple sites, the default address will apply to the associated site. Each site has a default emergency address.
  5. Click Submit.

Update an Emergency Address

After adding an emergency address, you can edit it. Note: If the emergency address was added to phone numbers, their emergency addresses will also update. If you want to update an emergency address for a specific phone, see the section below.

  1. Log in to the Zoom web portal.
  2. Navigate to the Company Info page and click the Emergency Addresses tab.
  3. Click Edit next to the address you want to update and enter the required information.
    Note: Make sure to enter the exact physical location of where the number will be used as first responders may be directed to this address.
  4. Check Set as default Emergency Address if you want the address to be automatically selected when you purchase direct phone numbers.
    Note: If you have multiple sites, the default address will apply to the associated site. Each site has a default emergency address.
  5. Click Submit.

Update an Emergency Address for a Phone Number

Follow these steps if you want to update the emergency assigned to a specific phone number. You need to add a new emergency address then assigned it to a phone number.

  1. Log in to the Zoom web portal.
  2. Follow the steps to add a new emergency address.
  3. Navigate to the Phone Numbers page and click the Assigned tab.
  4. Click the number you want to update the emergency address for.
  5. In the Number's Address drop-down menu, select the new address you created.
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