Viewing Call Logs Follow

Overview

The call log displays a record of all incoming and outgoing calls to phone users in the account. You can filter data by date, call type (inbound or outbound), and site.

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin permissions
  • Zoom Phone license

Viewing Call Log for All Users

You can view the call log for all phone users in your account. You can also filter the call log by user, direction (inbound or outbound), path (direct or call queue), and site.

  1. Sign in to the Zoom web portal.
  2. Click Phone System ManagementCall Log.
  3. Use the following controls to filter and search call log entries:

    • Use the controls at the top to filter data by date, direction (inbound or outbound), call path (direct or call queue), and site.
    • Use the search bar to search for a specific phone user, phone number, or extension.
    • Click Export at the top-right to save a CSV file containing call log entries in the selected time period.
    • Click the column headings to sort the table entries.
  4. Identify call log entries using the following:
    • If the Path column indicates it was a Call Queue, click Details in the last column to view phone users the call was routed to.
    • The Forward to column indicates the phone user that answered if the call was routed through a call queue.
    • If the phone user answered a call and transferred it, you will see two call log entries: an inbound call to the phone user followed by an outbound call to indicate the transfer.

Viewing Call Log for a Specific User

Follow these steps if you want to display the call log for a specific phone user or view only missed calls for a specific user.

  1. Sign in to the Zoom web portal.
  2. Click Phone System ManagementUsers & Rooms.
  3. Click the name of the user you want to see the call log for.
  4. Click History.
  5. Use the search options at the top to filter call history by date or contact. You can also click the column headings to sort entries.
  6. Identify calls using the following:
    • If the caller has a display name or belongs to the same account, you'll see a name above the number.
    • Outgoing calls have this icon beside the contact's name or number: 
    • See the Result column to identify if the call status (connected, canceled, no answer, or recorded).
    • Calls that were forwarded through a call queue have the this icon beside the contact's name or number: . Click Details in the last column to see the call queue details.
Was this article helpful?