Viewing Call Logs Follow

Overview

The call log displays a record of all incoming and outgoing calls to phone users in the account. You can filter data by date, call type (inbound or outbound), and site.

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin Permissions
  • Zoom Phone license

View Call Log for All Users

  1. Sign in to the Zoom web portal.
  2. Click Phone System ManagementCall Log.
  3. Use the following controls to filter and search call log entries:
    • Use the controls at the top to filter data by date, call type (inbound or outbound), and site.
    • Use the search bar to search for a specific phone user, phone number, or extension.
    • Click Export at the top-right to save a CSV file containing call log entries in the selected time.
    • Click the column headings to sort the table.

View Call Log for a Specific User

Follow these steps if you want to display the call log for a specific phone user or view only missed calls for a specific user.

  1. Sign in to the Zoom web portal.
  2. Click Phone System ManagementUsers & Rooms.
  3. Click the name of the user you want to see the call log for.
  4. Click History.
  5. Use the following controls to filter and search call log entries:
    • Use the controls at the top to filter data by date, call type (inbound or outbound), and site.
    • Use the search bar to search for a specific phone user, phone number, or extension.
    • Click Export at the top-right to save a CSV file containing call log entries in the selected time.
    • Click the column headings to sort the table.
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