Managing the Blocked List Follow

Overview

As the Zoom Account Owner or Admin, you can managed blocked numbers on your account. Blocked numbers can be inbound (numbers will be blocked from calling in) and outbound (phone users in your account won't be able to dial those numbers).

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account Owner or Admin Permissions
  • Zoom Voice license 

Blocking Numbers for All Users

You can add rules for your entire account to block all numbers with a prefix (for example, a country code and area code) or a specific number.

  1. Log in to the Zoom web portal.
  2. Navigate to the Company Info page and click the Blocked List tab.
  3. Enter the following information:

    • Match Type:
      • Select Prefix Match if you want to block all numbers with a specific prefix like a country code and area code.
      • Select Phone Number Match if you want to block a specific phone number.
        Note: Enter a country code before the prefix or phone number.
    • Block Type:
      • Select Inbound to prevent the blocked number from calling in to phone users.
      • Select Outbound to prevent phone users from calling the blocked number.
    • Comment (optional): Enter a comment to help you identify the blocked number.
    • Active Status: Enable or disable the blocked number.
  4. Click Save.

Activating or Deactivating Blocked Numbers

After adding numbers to the Blocked List, you can activate or deactivate them. Deactivated blocked numbers will still appear but won't apply to any outbound or inbound calls until activated.

  1. Log in to the Zoom web portal.
  2. Navigate to the Company Info page and click the Blocked List tab.
  3. Click Edit next to the rule you want to activate or deactivate.
  4. Next to Active Status, switch the toggle on to activate the blocked number or switch it off to deactivate.
  5. Click Save.

Deleting a Blocked Number

You can delete numbers or rules from your block list if you don't want to block that number. You can only delete numbers or rules one at a time.

  1. Log in to the Zoom web portal.
  2. Navigate to the Company Info page and click the Blocked List tab.
  3. Click Delete next to the rule you want to remove. 
  4. Click Delete to confirm when prompted.

Blocking Numbers for a Specific User

Follow these steps if you only want to have block rules apply to a specific user.

Note: Block rules add to the entire account will still apply to the user if you set user-specific block rules.

  1. Log in to the Zoom web portal and navigate to the Phone Users page.
  2. Click the name of the user you want to block numbers for.
  3. Click User Settings.
  4. Next to Blocked List, click View or Edit.
  5. Under Blocked phone number prefixes or Blocked phone numbers, click Add and enter a prefix or number.

    Note: Enter a country code before the prefix or phone number. Blocked prefixes and numbers that apply to all users are displayed beside Default.

Deleting a Blocked Number

  1. Log in to the Zoom web portal and navigate to the Phone Users page.
  2. Click the name of the user you want to block numbers for.
  3. Click User Settings.
  4. Next to Blocked List, click View or Edit.
  5. Next to Custom Number(s) or Custom Prefixe(s), click next to the blocked number or prefix you want to delete.
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