Configuring Settings Follow

Overview

If you have Zoom Voice activated on your account, you can view phone numbers assigned to you and configure settings like business hours, voicemail, and call privileges.

Prerequisites

  • Zoom Voice license

Instructions

  1. Log in to the Zoom web portal and navigate to the My Zoom Voice page.
  2. If you haven't completed your account setup, select a country, area code, timezone, set your voicemail PIN, then click Setup.
     
    You'll see the following information and options to complete setup:
    • Site: Displays the site you belong to, if your admin enabled multiple sites
    • Extension Number: Displays the extension number assigned to you.
    • Direct Number(s): Displays the direct phone numbers assigned to you. To change the emergency address associated with the phone number, click Address and select an address from the drop-down menu or click Add Emergency Address to add a new one.
    • Phone(s): Displays any devices added to your account and their associated phone numbers.
    • Outbound Caller ID: Select the default caller ID when using the Zoom client to make outbound calls. You can select between the main company number and any direct phone numbers added to your account. You will still be able to change the outbound caller ID before placing a call in the Zoom client.
    • Joined Call Queue: Displays call queues you've been added to.
    • Joined Auto Receptionist: Displays auto receptionists you been added to.
    • Business Hours: Check Edit to change the times when you can answer calls. By default, inbound calls outside of business hours will be immediately forwarded to the your voicemail.

      • Ring Mode: Select the method to distribute calls during business hours.
        • Select Simultaneously to ring the Zoom application and all devices at the same time.
        • Select Sequentially to ring the Zoom application and devices one at a time.
          After selecting an option, can make sure to edit the Incoming call forwarding list option below.
      • Incoming call forwarding list: Click Edit to specify the Zoom application and devices that calls are routed to during business hours. If you set the Ring Mode to Sequentially, use the arrow icons or click and drag to rearrange the order.
    • Closed Hours: Select one of these options to route incoming calls outside of business hours.
      • Voice Mail: Select a greeting from the drop-down menu or click Upload to add a new one.
      • Message: Click Upload Message Greeting and select an audio file.
      • Forward: Click Incoming call forward list to create a list of devices to call.
    • Answering Call Privilege: Click Add to assign another phone user to answer your calls during business hours. If another user has assigned you to answer their calls, you will see their name and extension below I can assist for. If you don't want to answer calls for another user, click beside their extension.
    • Blocked List: Click View or Edit to see a list of numbers and prefixes that are blocked. Numbers and prefixes beside Default are blocked by the admin and applies to all phone users. If you want to add blocked numbers or prefixes that only apply to you, click Add, enter the number or prefix, then click Save.
    • PIN Code: Click Show or Edit to enter a 1 to 6 digit voicemail PIN. The default PIN is 000000.
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