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Viewing call history and recordings Follow

Overview

If you have Zoom Phone activated on your account, you can use the Zoom client to view call history, including missed and answered incoming calls and outgoing calls. If you enabled contacts integration, you can also create a new contact from a call history entry.

Note:

  • Use the Zoom web portal to view call history and recordings if you need to filter calls by date or contact.
  • If your admin granted you access to another phone user's recording, you can only access these call recordings using the Zoom web portal.
  • By default, only admins can access your automatic recordings. If you don't see your automatic recordings, ask your admin to grant you access.
  • By default, you can play, download, or delete your own ad hoc recordings (recordings started using in-call controls). If you don't see your recordings, ask your admin to grant you access. 
  • Call history and recordings are synced between the Zoom desktop client and mobile app. This includes the notification icon (red circle icon). For example, if you play a new call recording in the desktop client, it will also remove the notification icon on the mobile app.

This article covers:

Prerequisites

  • Zoom desktop client for Windows, macOS, or Linux, 5.5.0 or higher
  • Zoom mobile app for iOS or Android, 5.5.0 or higher
  • Zoom Phone license 

Viewing call history and recordings

Follow these steps to view call history and save call recordings.

  1. Sign in to the Zoom client.
  2. Click the Phone tab .
  3. Click the History tab.
    The most recent call history will display at the top.
    Note: Learn more about identifying call history entries.
  4. Click the drop-down menu below the tabs to filter call history entries by missed or recorded calls.
  5. Hover over a call history entry for these options:
    Note: If the caller hid their caller ID, you can only delete the entry.
    • Hover over the profile picture for additional options if the phone number belongs to an internal, external, or synced contact.
      • For internal and external Zoom contacts, you'll see the user's contact card and additional options to Chat or Meet.
      • For synced contacts, you'll see a general contact card with the name of the third-party service and all the phone numbers added to that contact.
    • Click the phone icon  to call the selected number.
    • If the call was recorded, click the play icon  to play the associated recording.
    • Click the ellipses for these options:
      • Meet with Video / Meet without Video / Chat (these options are only visible if the phone number belongs to an internal or external Zoom contact): Start an instant meeting or 1-on-1 chat with the contact.
      • Send Text Message (only visible If you have SMS enabled): Send an SMS message to the number.
      • Copy Number: Copy the associated phone number to your system's clipboard.
      • Create Google Contact / Create Outlook Contact (only visible if you enabled contacts integration): Create a new Google or Outlook contact using the call history entry. The new contact will appear in the Contacts tab. Access the contact in Google or Outlook if you need to further edit contact details.
      • Add to Google Contact / Add to Outlook Contact (only visible if you enabled contacts integration): Add the associated phone number to an existing synced contact. Access the contact in Google or Outlook if you need to further edit contact details.
      • Invite as Zoom Contact: Send an invite by specifying the email address of the call participant. They will receive an email with a unique link to add you to their Zoom contacts. Use this feature as an alternative to contacts integration if your contact has a Zoom account.
      • View Profile (only visible if the number belongs to your internal or synced contacts): View details of the associated caller.
      • Block Caller: Add the phone number to your blocked list.
      • Download (only visible if the call was recorded): Save the recording as an MP3 file.
      • Delete: Delete the selected call history entry. If there's a call recording, it will be deleted as well.
      • Clear All Call History: Delete all call history entries. All call recordings will also be deleted.
      • Call Duration: Displays the duration of the call in minutes and seconds (mm:ss).

Follow these steps to view call history and save call recordings.

  1. Sign in to the Zoom mobile app.
  2. Tap the Phone tab.
  3. Tap the History tab. 
    The most recent call history will display at the top.
    Note: Learn more about identifying call history entries.
  4. Use these options to manage your call history and recordings:
    Note: If the caller hid their caller ID, you can only select or delete the entry.
    • Tap Edit in the top-right corner to select and delete several entries at once.
    • Tap the ellipses for these options:
      • Call Duration: Displays the duration of the call in minutes and seconds (mm:ss).
      • Call Back: Calls the number associated with the call history entry. You can also tap the phone number in the call history to call it.
      • Meet with Video / Meet without Video / Chat (these options are only visible if the phone number belongs to an internal or external Zoom contact): Start an instant meeting or 1-on-1 chat with the contact.
      • Send Text Message (only visible If you have SMS enabled): Send an SMS message to the number.
      • Copy Number: Copy the associated phone number to your system's clipboard.
      • View Profile: View the contact card if the associated phone number belongs to an internal, external, or synced contact. 
        • For internal and external Zoom contacts, you'll see the user's contact card and additional options to chat or meet.
        • For synced contacts, you'll see a general contact card with the name of the third-party service and all the phone numbers added to that contact.
      • Create Phone Contact: Use your phone's default contacts app to create a new phone contact using the associated phone number. This option is not available for internal, external, or synced contacts.
      • Add to Existing Phone Contact: Use your phone's default contacts app to add the associated phone number to an existing phone contact. This option is not available for internal, external, or synced contacts.
      • Invite as Zoom Contact: Send an invite by specifying the email address of the call participant. They will receive an email with a unique link to add you to their Zoom contacts. Use this feature as an alternative to contacts integration if your contact has a Zoom account. This option is not available for internal or external contacts.
      • Block Caller: Add the phone number to your blocked list.
      • Delete Item: Delete the selected call history entry. If there's a call recording, it will be deleted as well.
    • If a call was recorded, tap Recording for these options:
      • Phone icon: Call the number associated with the call recording.
      • Share icon : Share or save the call recording file (MP3). You may see different share options depending on the apps installed on your phone.
      • Play icon : Play the selected call recording. Tap Speaker to use your speakerphone for playback.
      • Trash icon : Delete the selected call recording.

Viewing call history

  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the History tab.
  4. Use the search options at the top to filter call history by date or contact. You can also click the column headings to sort entries.
  5. Identify calls using the following:
    • If the number has a caller ID name or belongs to the same organization, you'll see a name above the number.
      Note: If you enabled contacts integration, you will not see sync contacts' name when viewing call history in the web portal. View call history in the Zoom desktop client to identify your synced contacts.
    • Outgoing calls have this icon beside the contact's name or number:
    • See the Result column to identify if the call status (connected, canceled, no answer, or recorded).
    • If you answered a call from a call queue, you will see the call queue name in the Result column. Click Details in the last column to see the call queue details.
    • The entry will display Anonymous for calls that do not have a caller ID (the caller hid their caller ID name and number).
  6. Use these options to manage your call history:
    • Click Delete to delete the call history entry.
    • To delete several entries at once, click the check box beside the contact name/number and click Delete at the top of table.
    • To add phone numbers to your blocked list, click the check box beside the contact name/number and click Block at the top of the table.

Viewing and saving call recordings

  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the Recording tab.
  4. Use these options to search and identify recordings:
    • Use the search box at the top to filter call history by a contact name or phone number. 
    • If your admin granted you access to a phone user's or call queue's recording, use the Recording (All) drop-down menu to filter call recordings by the owner.
    • Outgoing recorded calls are marked with this icon:
  5. Click the following options to manage call recordings:
    • Play icon : Play a recording in the web portal.
    • Download: Save the recording as an MP3 file.
    • Delete: Delete the selected call recording. To delete several entries at once, click the check box beside the contact name/number and click Delete.

Identifying call history entries in the desktop client or mobile app

Caller ID

  • If the number has a caller ID name, Zoom Phone displays name above the number.
  • If the number belongs to an internal contact, Zoom Phone contact's name as set in their Zoom profile instead their caller ID name. Zoom Phone also displays the contact's extension number.
  • If the number belongs to a synced contact, Zoom Phone displays the synced contact's name as set in the third-party service instead of their caller ID name.

Icons and labels

  • Answered incoming calls are displayed in black text. Missed incoming calls are displayed in red text.
  • Outgoing calls have a the following icon beside the number:
  • Calls that were recorded display Recording below the phone number.
  • Calls routed through a call queue will display Missed for followed by the call queue name.
  • The entry will display anonymous for calls that do not have a caller ID (the caller hid their caller ID name and number).