Viewing Call History and Recordings Follow

Overview

If you have Zoom Phone activated on your account, you can use the Zoom client to view call history, including missed and answered incoming calls and outgoing calls. If you enabled contacts integration, you can also create a new contact from a call history entry.

Note: Use the Zoom web portal to view call history and recordings if you need to filter calls by date or contact.

Prerequisites

  • Zoom desktop client for Windows, Mac, or Linux
  • Zoom mobile app for iOS or Android
  • Zoom Phone license activated on your account

Follow these steps to view call history and save call recordings.

  1. Sign in to the Zoom client.
  2. Click Phone.
  3. Click the History tab. Call history is displayed in reverse chronological order with most recent calls at the top.

    You can identify calls using the following:
    • If the number has a caller ID name or belongs to your internal or synced contacts, you'll see a name above the number.
    • Answered incoming calls are displayed in black text. Missed incoming calls are displayed in red text.
    • Outgoing calls have a the following icon beside the number: 
    • Calls that were recorded show Recording below the phone number.
  4. Hover over a call history entry for these options:
    • Click the phone icon  to call the selected number.
    • If the call was recorded, click the play icon to play the associated recording.
    • Click the more icon  for these options:
      • Copy Number: Copy the associated phone number to your system's clipboard.
      • Create Google Contact / Create Outlook Contact (only visible if you enabled contacts integration): Create a new Google or Outlook contact using the call history entry. The new contact will appear in the Contacts tab. Access the contact in Google or Outlook if you need to further edit contact details.
      • Add to Google Contact / Add to Outlook Contact (only visible if you enabled contacts integration): Add the associated phone number to an existing synced contact. Access the contact in Google or Outlook if you need to further edit contact details.
      • View Profile (only visible if the number belongs to your internal or synced contacts): View details of the associated number.
      • Block Caller: Add the phone number to your blocked list.
      • Download (only visible if the call was recorded): Save the recording as an MP3 file.
      • Clear: Delete the selected call history entry. If there's a call recording, it will be deleted as well.
      • Clear All Call History: Delete all call history entries. All call recordings will also be deleted.
      • Duration: Displays the duration of the call in minutes and seconds (mm:ss).

Follow these steps to view call history and save call recordings.

  1. Sign in to the Zoom client.
  2. Click Phone.
  3. Click the History tab. Call history is displayed in reverse chronological order with most recent calls at the top.
  4. You can identify calls using the following:
    • If the number has a caller ID name or belongs to your internal contacts, you'll see a name above the number.
    • Answered incoming calls are displayed in black text. Missed incoming calls are displayed in red text.
    • Outgoing calls have a the following icon beside the number: 
    • Calls that were recorded show Recording below the phone number.
  5. Hover over a call history entry for these options:
    • Click the phone icon  to call the selected number.
    • If the call was recorded, click the play icon to play the associated recording.
    • Click the more icon  for these options:
      • Copy Number: Copy the associated phone number to your system's clipboard.
      • Block Caller: Add the phone number to your blocked list.
      • Download (only visible if the call was recorded): Save the recording as an MP3 file.
      • Clear: Delete the selected call history entry. If there's a call recording, it will be deleted as well.
      • Clear All Call History: Delete all call history entries. All call recordings will also be deleted.
      • Duration: Displays the duration of the call in minutes and seconds (mm:ss).

Follow these steps to view call history and save call recordings.

  1. Sign in to the Zoom app.
  2. Tap the Phone icon.
  3. Tap the History tab. Call history is displayed in reverse chronological order with the most recent calls at the top.

    You can identify calls using the following:
    • If the number has a caller ID name or belongs to internal or phone contacts, you'll see a name above the number.
    • Answered incoming calls are in black text. Missed incoming calls are displayed with red text.
    • Outgoing calls have a the following icon beside the number: 
    • Calls that were recorded show Recording below the date/time.
  4. Use these options to manage your call history and recordings:
    • Tap the more icon  for these options:
      • Duration: Displays the duration of the call in minutes and seconds (mm:ss).
      • Call Back: Calls the number associated with the call history entry. You can also tap the phone number in the call history to call it.
      • Copy Number: Copy the associated phone number to your system's clipboard.
      • Block Caller: Add the phone number to your blocked list.
      • Select Item: Select the call history entry and displays checkboxes beside each entry, allowing you to select and delete several entries.
      • Delete Item: Delete the selected call history entry. If there's a call recording, it will be deleted as well.
    • If a call was recorded, tap Recording for these options:

      • Phone icon : Call the number associated with the call recording.
      • Share icon : Share or save the call recording file (MP3). You may see different share options depending on the apps installed on your phone.
      • Play icon : Play the selected call recording. Tap Speaker to use your speakerphone for playback.
      • Trash icon : Delete the selected call recording.

Viewing Call History

  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the History tab.
  4. Use the search options at the top to filter call history by date or contact. You can also click the column headings to sort entries.
  5. Identify calls using the following:
    • If the number has a caller ID name or belongs to the same organization, you'll see a name above the number.
      Note: If you enabled contacts integration, you will not see sync contacts' name when viewing call history in the web portal. View call history in the Zoom desktop client to identify your synced contacts.
    • Outgoing calls have this icon beside the contact's name or number: 
    • See the Result column to identify if the call status (connected, canceled, no answer, or recorded).
    • Calls that were forwarded through a call queue have the this icon beside the contact's name or number: . Click Details in the last column to see the call queue details.
  6. Use these options to manage your call history:
    • Click Delete to delete the call history entry.
    • To delete several entries at once, click the checkbox beside the contact name/number and click Delete at the top of table.
    • To add phone numbers to your blocked list, click the checkbox beside the contact name/number and click Block at the top of the table.

Viewing and Saving Call Recordings

  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the Recording tab.
  4. Use the search box at the top to filter call history by a contact name or phone number. Outgoing recorded calls are marked with this icon: 
  5. Click the following options to manage call recordings:
    • Play icon : Play a recording in the web portal.
    • Download: Save the recording as an MP3 file.
    • Delete: Delete the selected call recording. To delete several entries at once, click the checkbox beside the contact name/number and click Delete.
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