Viewing Call History and Recordings Follow

Overview

If you have Zoom Phone activated on your account, you can use the Zoom client to view call history, including missed and answered incoming calls and outgoing calls.

Note: Use the Zoom web portal to view call history and recordings if you need to filter calls by date or contact.

Prerequisites

  • Zoom desktop client for Mac or PC
  • Zoom mobile app for iOS or Android
  • Zoom Phone license activated on your account

Follow these steps to view call history and save call recordings.

  1. Log in to the Zoom client.
  2. Click the Phone icon.
  3. Click the Call History tab. Call history is displayed in reverse chronological order with most recent calls at the top.

    You can identify calls using the following:
    • If the number has a display name or has been added to your contacts list, you'll see a name above the number.
    • Answered incoming calls are displayed in black text. Missed incoming calls are displayed in red text.
    • Outgoing calls have a the following icon beside the number: 
    • Calls that were recorded show Recording below the date/time.
  4. Hover over a call history entry for these options:
    • Click the phone icon to call the selected number.
    • If the call was recorded, click the play icon to play the associated recording.
    • Click the more icon  for these options:
      • Save to Folder (only visible if call was recorded): Saves the call recording file (.mp3).
      • Clear: Deletes the selected call history entry. If there's a call recording, it will be deleted as well.
      • Clear All Call History: Deletes all call history entries. All call recordings will also be deleted.

Follow these steps to view call history and save call recordings.

  1. Log in to the Zoom app.
  2. Tap the Phone icon.
  3. Tap the Call History tab. Call history is displayed in reverse chronological order with the most recent calls at the top.

    You can identify calls using the following:
    • If the number has a display name or has been added to your contacts list, you'll see a name above the number.
    • Answered incoming calls are in black text. Missed incoming calls are displayed with red text.
    • Outgoing calls have an upwards arrow icon  beside the number
    • Calls that were recorded show Recording below the date/time.
  4. Use these options to manage your call history and recordings:
    • Tap the more icon  for these options:
      • Call Back: Calls the number associated with the call history entry.
      • Select Item: Selects the call history entry and displays checkboxes beside each entry, allowing you to select and delete call history.
      • Delete: Deletes the selected call history entry. If there's a call recording, it will be deleted as well.
    • If a call was recorded, tap Recording for these options:

      • Phone icon : Calls the number associated with the call history.
      • Share icon : Share or save the call recording file (.mp3). You may see different share options depending on the apps installed on your phone.
      • Play icon : Plays the selected call recording. Tap Speaker to use your speakerphone for playback.
      • Trash icon : Deletes the selected call recording.

Viewing Call History

  1. Log in to the Zoom web portal.
  2. Navigate to the My Zoom Phone page and click the Call Log tab.
  3. Use the search options at the top to filter call history by date or contact.
  4. You can identify calls using the following:
    • If the number has a display name or has been added to your contacts list, you'll see a name above the number.
    • Outgoing calls have the following icon beside the number: 
    • Click Delete to delete the call history entry. To delete several entries at once, click the checkbox beside the contact name/number and click Delete.

Viewing and Saving Call Recordings

  1. Log in to the Zoom web portal.
  2. Navigate to the My Zoom Phone page and click the Recording tab.
  3. Use the search box at the top to filter call history by a contact name or phone number. Outgoing calls have the following icon beside the number: 
  4. Use the following options to manage call recordings:
    • Click the play icon  to play a recording.
    • Click Download to save the recording (.mp3 file).
    • Click Delete to delete the selected call recording. To delete several entries at once, click the checkbox beside the contact name/number and click Delete.
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