Managing Voicemail Messages Follow

Overview

If you have Zoom Phone activated on your account, you can play, delete, and save voicemail messages left by your callers.

Prerequisites

  • Zoom desktop client for Mac or PC
  • Zoom mobile app for iOS or Android
  • Zoom Phone license activated on your account

Follow these steps to play, download, or delete your voicemail messages.

  1. Log in to the Zoom client.
  2. Click the Phone icon.
  3. Click the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.

    You can identify voicemail messages using the following:
    • If the number has a display name or has been added to your contacts list, you'll see a name above the number.
    • If you haven't played a voicemail message yet, they are marked with a blue dot.
  4. Hover over a voicemail entry and click the play icon to play the voicemail message.
  5. Click the phone icon if you want to call the number that left the voicemail.
  6. Hover over a voicemail entry and click the more icon  for these options:
    • Save to Folder: Saves the voicemail message (.mp3).
    • Delete: Deletes the selected voicemail message.
    • Delete All Voicemails: Deletes all voicemail messages in your account.

Play, Download, or Delete Voicemail Messages

  1. Log in to the Zoom app.
  2. Tap the Phone icon.
  3. Tap the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.

    You can identify voicemail messages using the following:
    • If the number has a display name or has been added to your contacts list, you'll see a name above the number.
    • If you haven't played a voicemail message yet, they are marked with a blue dot.
  4. Tap the voicemail entry, then tap one of these options:

    • Phone icon : Calls the number associated with the voicemail message.
    • Share icon : Share or save the voicemail message file (.mp3). You may see different share options depending on the apps installed on your phone.
    • Play icon : Plays the selected voicemail message. Tap Speaker to use your speakerphone for playback.
    • Trash icon : Deletes the selected voicemail.

Delete Several Voicemail Messages

Follow these steps if you want to delete a set of voicemail messages.

  1. Log in to the Zoom app.
  2. Tap the Phone icon.
  3. Tap the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.
  4. Tap the more icon (...) and tap Select Item. Checkboxes will appear beside each voicemail message.
  5. Tap the checkboxes to select the messages you want to delete.
  6. Tap the trash icon  to delete selected voicemail messages.
  1. Log in to the Zoom web portal.
  2. Navigate to the My Zoom Phone page and click the Voicemail tab.
  3. Use the search options at the top to search for a specific contact or phone number, or to filter by read or unread voicemails. Voicemail entries in bold have not been played.
  4. Click the following options to view and manage voicemails:
    • Play icon: Plays the voicemail message.
    • Transcription icon : Displays a transcript of the voicemail message if Zoom Voice was able to transcribe it.
    • Download: Saves the voicemail message (.mp3 file).
    • Delete: Deletes the selected voicemail message. To delete several entries at once, click the checkbox beside the status column and click Delete.

You can use a desk phone to check your voicemail messages if your admin has provisioned a desk phone for you.

Note: Desk phones do not support downloading and deleting messages, and playing messages you have already listened to.

  1. Dial and call *86 on your desk phone.
  2. Dial your voicemail PIN followed by #.
  3. Press the following keys to check your voicemail:
    Key Feature
    1 Play all voicemail messages.
    2 Play the most recent voicemail message.
    3 Skip to the next voicemail message.
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