Managing Voicemail Messages Follow

Overview

If you have Zoom Voice activated on your account, you can play, delete, and save voicemail messages left by your callers.

Prerequisites

  • Zoom desktop client for Mac, PC, or Linux
  • Zoom mobile app for iOS or Android
  • Zoom Voice license activated on your account

Playing Voicemail Messages

  1. Log in to the Zoom client.
  2. Click the Phone icon.
  3. Click the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.
     
    You can identify voicemail messages using the following:
    • If the number has a display name or has been added to your contacts list, you'll see a name above the number.
    • If you haven't played a voicemail message yet, they are marked with a blue dot.
  4. Hover over a voicemail entry and click the play icon to play the voicemail message.

Saving and Deleting Voicemail Messages

  1. Log in to the Zoom client.
  2. Click the Phone icon.
  3. Click the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.
  4. Hover over a voicemail entry and click the more icon  for these options:
    • Save to Folder: Saves the voicemail message (.mp3).
    • Delete: Deletes the selected voicemail message.
    • Delete All Voicemails: Deletes all voicemail messages.

Playing Voicemail Messages

  1. Log in to the Zoom app.
  2. Tap the Phone icon.
  3. Tap the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.
     
    You can identify voicemail messages using the following:
    • If the number has a display name or has been added to your contacts list, you'll see a name above the number.
    • If you haven't played a voicemail message yet, they are marked with a blue dot.
    • Tap the play icon  to play the voicemail message.

Saving and Deleting Voicemail Messages

  1. Log in to the Zoom app.
  2. Tap the Phone icon.
  3. Tap the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.
  4. Tap the play icon  to play the voicemail message.
     
    You can also tap the following options:
    • Share icon : Share or save the voicemail message file (.mp3). You may see different share options depending on the apps installed on your phone.
    • Call back: Calls the number associated with the voicemail message.
    • Delete: Deletes the selected voicemail.
  1. Log in to the Zoom web portal.
  2. Navigate to the My Zoom Voice page and click the Voicemail tab.
  3. Use the search options at the top to search for a specific contact or phone number, or to filter by read or unread voicemails. Voicemail entries highlighted in bold have not been played.
  4. Click the following options to view and manage voicemails:
    • Play icon: Plays the voicemail message.
    • Transcription icon : Displays a transcript of the voicemail message if Zoom Voice was able to transcribe it.
    • Download: Saves the voicemail message (.mp3 file).
    • Delete: Deletes the selected voicemail message. To delete several entries at once, click the checkbox beside the status column and click Delete.
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