Resetting to Factory Default and Upgrading Firmware on a Polycom Phone Follow

Overview

Follow this article to reset your Polycom phone and install custom firmware. 

Note: See the Quick Start Guide for Provisioning Desk Phones for an overview of the provisioning process.

This article covers:

  1. Accessing the Phone's Web Interface
  2. Resetting to Factory Default Using the Web Interface (Recommended)
  3. Resetting to Factory Default Using the Phone's Interface (Optional)
  4. Upgrading the Firmware Using the Phone's Web Interface

Prerequisites

Accessing the Phone's Web Interface

Note: Screenshots in this section apply to VVX series phones with a touchscreen, but the instructions apply to all supported Polycom devices.

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Status > Network.
  3. Navigate to TCP/IP Parameters > IPv4 Addr and make note of the phone's IP address.
  4. Open a web browser on a computer that's connected to the same network as the phone.
  5. Enter https:// followed by the phone's IP address.
    Note: If your browser displays a security warning, click the option to continue.
  6. Log in to the web interface as an Admin.
    Note: The default admin password is 456. If you do not know your username or password, contact the vendor of the phone. If you set the admin password globally, you can view the password in the Zoom web portal.

Resetting to Factory Default Using the Web Interface (Recommended)

  1. Navigate to Utilities > Phone Backup & Restore.
  2. Click Global Settings to expand the section.
  3. Click Restore.
  4. Click Yes to confirm.

Resetting to Factory Default Using the Phone's Interface (Optional)

Follow this section if you are unable to access the phone's web interface.

Note: Screenshots in this section apply to VVX series phones with a touchscreen, but the instructions apply to all supported Polycom devices.

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Advanced > Administration Settings 
    Note: You will be prompted to enter the administrator password. Try the default password of 456 or contact the phone vendor for assistance.
  3. Navigate to Reset to DefaultsReset To Factory.
  4. Press Yes to complete factory reset. The phone will restart automatically.

Upgrading the Firmware Using the Phone's Web Interface

Note: On the Home page, check the UC Software Version. If the phone has the supported firmware version, you can skip this section.

  1. Navigate to Utilities > Software Upgrade.
  2. Check Polycom Hosted Server and click Check for Updates.
    You will get a message saying "Successfully fetched the available versions".
  3. In the Available software versions drop-down menu, select the supported firmware version. Make sure to not select a version that has a letter at the end.
  4. Click Install. The phone will reboot during the firmware installation. The process will take 2-3 minutes.  
Was this article helpful?