Resetting to Factory Default and Upgrading Firmware on a Polycom Phone Follow

Overview

Follow these steps to upgrade the firmware on your Polycom phone. You should upgrade the phone's firmware before provisioning it.

This article covers:

  1. Resetting the Phone to Factory Default
  2. Accessing the Phone's Web Interface
  3. Upgrading the Firmware Using the Phone's Web Interface

Prerequisites

Resetting the Phone to Factory Default

If your Polycom VVX is a brand new (out-of-box) phone, skip this section and start at Accessing the Phone's Web Interface.

If your Polycom VVX is a used phone or you are not sure, you will first need to reset the existing configuration to factory default using the phone's interface.

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Advanced then Administration Settings 
    Note: You will be prompted to enter the administrator password. Try the default password of 456 or contact the phone vendor for further assistance.
  3. Navigate to Reset to Defaults then select Reset To Factory.
  4. Press Yes to complete factory reset. The phone will restart to complete the reset process.

Accessing the Phone's Web Interface

  1. On your phone, press the Home button  then select Settings.
  2. Navigate to Status > Network.
  3. TCP/IP Parameters > IPv4 Addr and make note of the IP address.

Upgrading the Firmware Using the Phone's Web Interface

  1. Open your web browser and enter https:// followed by the phone's IP address from the previous step.
    Note: The web browser must be on a computer that's connected to the same network as the phone. If your browser displays a security warning, add a security exception and continue.
  2. Log in to the web interface as an Admin.
    Note: You will be prompted to enter the administrator password. If you have already provisioned the phone this can be found on zoom.us on the company info page. If you have not already provisioned the phone, try the default password of 456 or contact the phone vendor for further assistance.
  3. On the Home page, check the UC Software Version. If the phone has the supported firmware version.
  4. Click Utilities > Software Upgrade.
  5. Check Polycom Hosted Server and click Check for Updates.
    You will get a message saying "Successfully fetched the available versions".
  6. In the Available software versions drop-down menu, select the supported firmware version. Make sure to not select a version that has a letter at the end.
  7. Click Install. The phone will reboot during the firmware installation. The process might take 2-3 minutes.  

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