Setting up Zoom Rooms for Touch with Dual Monitors Follow

Overview

Zoom Rooms for Touch works with a dual monitor setup that has one touchscreen monitor and one regular monitor. The touchscreen monitor displays Zoom Room controls (e.g. in-meeting controls, whiteboard annotation controls) while the regular monitor is used for displaying participants' video.

This article covers:

Prerequisites 

  • Windows PC with dual monitors (one must be a touch screen monitor).
    • Zoom Rooms for Conference Room for PC - January 2019 Release or later
  • Chrome OS device with dual monitors
    • Zoom Rooms for Chrome OS - April 2019 Release or later
    • Recommended devices:
      • HP Chromebox G2 i7-8650U,
      • Acer Chromebox CXI3 i7-8550U
      • CTL Chromebox CBX1-7 i7-8550U
    • Minimum supported devices:
      • Acer Chromebox CXI3 i5-8250U
      • HP Chromebox G2 i5-7300U

Setting up Zoom Rooms for Touch with Dual Monitors

  1. Sign in to Zoom Rooms for Conference Room.
    Zoom Rooms will display the following message on both monitors.

    Note: If you don't see this message, Zoom Rooms is not detecting a touchscreen monitor. Make sure your touchscreen monitor has the correct drivers installed. Also check if it needs a secondary connection to your PC. Most touchscreen monitors require a USB connection in addition to a video connection (e.g. HDMI, VGA, etc.)
  2. On the touchscreen monitor, tap Use This as The Touch Screen Display.

    The touchscreen monitor will display the homepage controls, while the regular monitor will display the Zoom Room background image.


    While in a meeting, the touchscreen monitor displays the whiteboard and in-meeting controls, while the regular monitor displays participant's video.
  3. To change what displays on each monitor, you can customize the display settings in the Zoom web portal.

Changing the Monitor Used as a Touchscreen

Follow these steps if Zoom Rooms incorrectly identifies the touchscreen monitor and you need to change it.

  1. Sign in to Zoom Rooms for Conference Room.
  2. Click Settings in the bottom-right corner of the meeting controls screen.
  3. Click Displays and enter the room's passcode if prompted.
    Zoom Rooms will display the following message on both monitors.
  4. On the touchscreen monitor, tap Use This as The Touch Screen Display.
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