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Release notes for Zoom Phone Follow

Note:

Upcoming Release

Details about upcoming releases will be posted as they become available.

April 18, 2021

New and enhanced features

  • Administrator features
    • Templates for auto receptionists and call queues
      Account owners and admins can create templates to bulk apply settings to several auto receptionists or call queues. They can also create templates by copying settings from an existing auto receptionist or call queue.
    • Enhancements to call queue real-time analytics and historical dashboard
      With newly added "available" status, account owners, admins, and queue members with the Power Pack add-on can view the number of members who are available to receive call notifications from the call queue. They can also select a date range of up to 1 year for historical reports. Previously, it was 1-month duration with 2-years data; now, it's a 1-year duration with 2-years data.
  • Devices
    • Password policy for Poly VVX devices
      On April 25th, Zoom will start deploying Poly firmware version 6.4 across the Zoom Phone platform. This update will be a phased approach and the auto-update will roll out over the course of the coming weeks. In order to enhance the security of its devices, Poly will be implementing mandatory administrator password changes in version 6.4 for the devices listed below. For a smooth upgrade experience and increased security, we recommend that admins create a unique admin password for devices before April 25th. If admins do not update away from the default administrator password before April 25th, Zoom will generate a new default password for admins to change the next time they access the settings. Affected VVX devices for 6.4.0 firmware:
      • Poly VVX 101/150
      • Poly VVX 201/250
      • Poly VVX 301/311/350
      • Poly VVX 401/411/450
      • Poly VVX 501
      • Poly VVX 601
    • Certified Poly devices
      Zoom Phone supports the Poly Rove Wireless DECT IP Phone system, which includes the following devices:
      • Rove B2 single/dual-cell base station
      • Rove 30 and Rove 40 handsets
      • Rove R8 repeater
    • Fax support
      The AudioCodes MP124 and MP114 gateways support fax.

Resolved issues

  • Fixed an issue where the new voicemail greeting didn’t take effect when users dialed *86 to record a greeting and enabled the voicemail option, Allow callers to reach an operator
  • Minor bug fixes

Current Release

March 21, 2021

Changes to existing features

  • Assign targets for each role member
    When using Zoom Phone role management, account owners and admins can assign targets for each role member. For example, if user A and B are members of the call queue admin role, they can assign user A to the billing call queue, and user B to the sales call queue. Previously, they could only assign the same targets for all role members.
  • UI enhancement for call handling settings
    If users set up forwarding to an external number, they can edit the external number. Previously, they had to delete it and add a new number.

New and enhanced features

  • Administrator features
    • General availability
      Zoom Phone is available in Turkey and Israel.
    • Global toll-free numbers
      Zoom Phone supports global toll-free numbers. Account owners and admins can purchase toll-free numbers based on their calling package.
    • Zoom Phone Power Pack (Add-on)
      Account owners and admins can purchase Zoom Phone Power Pack add-on to enable two new capabilities:
      • Desktop Power User experience: Users with the add-on can access a new panel in the desktop client that allows them to view phone lines, in-call controls, contacts, missed calls, and voicemail. The small panel is always on top of other applications, allowing users multitask while using phone features. This feature requires client version 5.6.0 or higher.
      • Call queue analytics: Account owners, admins, and queue members with the add-on can leverage the real-time analytics and historical reports to make data-driven decisions and improve the performance.
    • Call queue pickup code
      Account owners and admins can enable call queue pickup in the policy settings at the account level (multiple sites disabled), site level (multiple sites enabled), or call queue level. After enabling this feature, a unique pickup code will be generated. Queue members can answer the queue calls with the pickup code even when they are opted-out. This code can be customized in the call queue profile. 
    • Enhancements to call queue distribution
      If a call queue is set to sequential or rotating call distribution, account owners and admins can enable a setting to handle multiple incoming calls simultaneously. This advanced setting is only recommended when you have a call queue with high incoming call volume but under-resourced queue members. Calls that came in first may not be answered first. Only when this setting is disabled, when there are multiple calls in a queue, the second call will not ring through until the first call is answered.
    • Call monitoring for shared line groups
      Account owners and admins can enable call monitoring features for shared line groups. They can assign certain group members as monitors that can listen, whisper, barge, or take over calls received by or sent to the shared line group.
    • Soft delete call history, voicemail and recordings
      Account owners and admins can allow users to soft delete call history, voicemail, and recordings. This feature can be enabled in their account-level policy settings. When enabled, users can restore their soft-deleted history, voicemail, or recording within 30 days. After that, it will be permanently deleted from the account. To correctly see recovered items in the client, users must have client version 5.6.0 or higher. This feature needs to be enabled by Zoom.
    • Block incoming external calls
      Account owners and admins can set rules for blocking incoming external calls during business, closed, and holiday hours. This feature only applies to phone users, Zoom Room, and common area phones. This feature can be changed at the account level (multiple sites disabled), site level (multiple sites enabled), or extension level.
    • Enhancements to phone usage reports
      Account owners and admins can view the handle, hold, or park times in phone usage reports.
    • Import and export common area phones
      Account owners can bulk import common area phones to add them to the web portal, or bulk export a list of existing common area phones.
    • Check voicemail by phone
      Account owners and admins can allow users to check their voicemail by dialing their direct phone number and entering their voicemail PIN. This feature can be enabled or disabled at the account level (multiple sites disabled), site level (multiple sites enabled), or extension level.
  • Devices
    • Certified devices
      Zoom Phone supports the following devices. Account owners and admins can add these devices to the Zoom web portal as part of the provisioning process.
    • Supported features for AudioCodes IP phones
      AudioCodes 445HD/450HD/C450HD IP phones support transfer to voicemail. In addition, the AudioCodes 445HD and C450HD IP phones support AES-256 SRTP Media encryption.
    • Enhancements to Poly and Yealink DECT device features
      Account owners and admins can access these features when configuring Poly and Yealink DECT devices in the web portal:
        • The time format and time zone will follow the format set in the user’s profile. The time format for Poly DECT devices must be set locally on the handset.
        • DECT handsets will show the display name of the primary line’s user instead of generic names like “Handset 1”.
        • They can configure multiple lines on one handset and select which line will be used when placing an outbound call. This can only be configured when multiple handsets are registered to the base.
    • UI enhancement for Sign Out soft key for hot desking
      The Sign Out soft key for hot desking has moved to the second page, away from the main soft key menu. This only applies to certified Yealink and Poly devices.
    • Support for pauses in speed dials
      Admins and users can add pauses using commas (,) when adding speed dials on supported Yealink phones. This can be used to add a dial string to join a meeting. For example, a typical dial string may look like this: 18001231234,,,1234567908#,,123456#.
    • Customize DTMF codes
      Account owners and admins can set custom DTMF codes for call recording and call park in their account-level settings.
    • DTMF code for call recording
      User can dial *7 to start or stop an ad hoc call recording, or stop an automatic call recording.

Resolved issues

  • Minor bug fixes

Previous Releases

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

February 7, 2021

Resolved issues

  • Minor bug fixes

January 24, 2021

Changes to existing features

New and enhanced features

  • Administrator features
    • Enable SMS for international phone numbers
      Account owners and admins can enable the ability to send SMS messages to certain countries/regions. Messages sent to international telephone numbers will be metered according to the international messaging rate table. This feature needs to be enabled by Zoom.
    • Group call pickup
      Account owners and admins can create call pickup groups and add phone users as members. All groups members will see call notifications whenever there’s an inbound call to a member. This feature is supported on certain Yealink devices and client version 5.5.0 or higher (planned for release in February 2021). This feature needs to be enabled by Zoom.
    • Set the number of IVR prompt repeats for callers
      Account owners and admins can set the number of times (1 to 3) the IVR prompt plays for callers that don’t press an IVR menu option or press an invalid option. After the set number of repeats, the caller is routed based on overflow settings. Previously, IVR prompts always repeated 3 times.
    • Show direct phone number for internal calls from call queues and auto receptionists
      Account owners and admins can enable a setting to show the direct phone number of internal inbound calls from call queues or auto receptionists. In other words, when a user dials an internal extension with an auto receptionist or call queue number as the caller ID, the receiver will see the selected outbound caller ID. This setting can be changed at the account level (multiple sites disabled) or site level (multiple sites enabled). If this setting is disabled, call notifications only show the extension number.
    • Search call queues by phone number
      Account owners and admins can search through call queues by entering a phone number. Previously, they could only search by name or extension number
    • Enhancement to shared line group membership
      If the account has enabled multiple sites, account owners and admins can add any phone user in the account to a site’s shared line group. Previously, shared line groups could only contain members in the same site as the shared line group.
    • Total call time in usage report
      Account owners and admins can view the total call time for each phone user. 
  • Devices
    • Desk phone companion mode
      Desk phone companion mode integrates Zoom meetings with your provisioned desk phone. This allows you to join a scheduled Zoom meeting and use your desk phone as the audio device; or receive a meeting invite and join the meeting using your desk phone as the audio device.
    • Supported devices
      The AudioCodes C450HD (open SIP version) conference phone is supported. Account owners and admins can add this phone to the Zoom web portal as part of the provisioning process.
    • Support for call monitoring softkeys on Poly VVX devices
      Most Poly VVX devices support call monitoring softkeys (listen, whisper, barge. And take over). Previously, phone users had to use key codes to use call monitoring features on VVX devices. Poly VVX devices must have firmware version 5.9.3.x or higher. This isn’t supported on VVX 101, 201, and 150.
    • Fax support for AudioCodes MP1288
      The AudioCodes MP1288 gateway supports fax.
    • Secondary NTP server
      Account owners and admins can specify a secondary NTP server for devices. The secondary NTP is used if the primary NTP server is not set, or can’t be accessed.
    • Call park line key
      Desk phone users can view and retrieve parked calls using a line key. The call park line key can be set up in the line key settings. Previously, users had to retrieve parked calls by manually dialing the retrieval code. This feature needs to be enabled by Zoom.
    • Support for Poly CCX series devices
      Poly CCX series devices with UCS software version 7.0.0.4236 are supported. CCX series devices do not support these features:
      • Transfer to voicemail
      • Hot desking
      • Companion mode
      • Call monitoring
    • Increased character limit for line key alias
      The alias for each line key can be up to 32 characters. Account owners, admins, and phone users can access line key settings to customize the alias for each line key.

December 24, 2020

Resolved issues

  • Minor bug fixes

December 20, 2020

Changes to existing features

  • Enhancements to changing emergency address
    Users that need to change the country of their emergency address are required to add a new emergency address instead of editing an existing address.
  • Requirement for emergency address when adding locations (nomadic emergency services)
    The emergency address is required when account owners or admins add location or sub-locations for nomadic emergency services.

New and enhanced features

  • Administrator features
    • Support for SMS
      Zoom Phone supports SMS for phone that have a direct phone number. Account owners and admins can use the web portal to enable SMS and view SMS logs. See our FAQs for more information. SMS requires client version 5.4.7.
    • Dashboard metrics for nomadic emergency services
      Account owners and admins can view metrics for nomadic emergency services; for example, the number of phone users that opted in to location tracking or have detectable personal locations. They can also select an option to prompt phone users that haven’t opted in to location tracking. This feature requires client version 5.4.7.
    • Enhancement to bootstrap mode (nomadic emergency services)
      Account owners and admins will receive an email notification if a user is reporting they are at company location but network data doesn’t match the location. This feature requires client version 5.4.7.
    • Enhancement to bootstrap mode for desk phones
      Users with desk phones will receive an email asking them to set or confirm the emergency address for their IP phone. Zoom Phone will attach the phone's IP address to the corresponding location. Any time the IP address for a given phone changes from a prior value and the IP address does not map to a known location, Zoom Phone will resend the email asking the user to confirm the emergency address of the phone.
    • Account-level setting for call park
      Account owners and admins can enable or disable call park at the account level. If the account has multiple sites, they can change the setting at the site level.
    • Policy setting to forward voicemails to email
      Account owners and admins can enable a policy setting that allows them to forward voicemails from call queues, auto receptionists, and shared line groups to internal or external email addresses. This setting is disabled by default. It can be enabled at the site level (if there are multiple sites) or account level.
    • Existing policy settings available at site level
      These existing policy settings can be enabled or disabled at the site level if the account has multiple sites: data retention, call recording, international calling, outbound caller ID. If the account doesn’t have multiple sites enabled, these policy settings are available at the account level.
    • Multiple phone user templates
      Account owners and admins can create multiple phone user settings templates for each site and apply them to phone users. Previously, they could only create one template per site.
    • Enhancement to Zoom Phone roles
      Account owners and admins can customize additional privileges for call queue admin, super admin, and site admin roles.
    • New Zoom Phone role management privilege
      Account owners and admins can assign users a Zoom Phone role management privilege, which gives users the ability to view, create, or modify Zoom Phone user roles. Previously, there was only a general role management privilege that gave access to manage all user roles on the Zoom account.
    • Enable call monitoring for call queue members
      Account owners and admins can enable call monitoring features (listen, whisper, barge, take over) for call queue members. This means only calls from/to the call queue will have call monitoring and not direct calls to individual call queue members. This feature requires client version 5.4.7.
    • Automatic call recording for outbound calls from call queues
      Account owners and admins can change a policy setting to enable automatic call recording from call queues. They can set whether to automatically record inbound, outbound, or both inbound/outbound calls. Previously, enabling the automatic call recording setting for call queues would only record inbound calls.
    • Additional fields for Zoom Phone usage report for charges
      The Zoom Phone usage report for charges contains the calling party’s name, Employee ID, Cost Center, and Department fields so that admins can better categorize the charges.
    • Reserved numbers in usage report
      Account owners and admins can view usage reports to see the number of reserved numbers in the account and the charges being incurred for holding the reserved numbers. This only applies to accounts that have ported blocks of numbers using the reserved numbers feature.
    • Filter voicemails and recordings by date range
      Account owners, admins can filter the following by a date range:
      • Account-level recording log
      • Voicemail log for auto receptionists, call queues, and shared line groups
    • Forward to number in External Contacts directory (Premise Peering / BYOP)
      Account owners and admins with Premise Peering or BYOP can change auto receptionist and call queue call handling settings to forward to a phone number added to the External Contacts directory.
    • Pass SIP group name as SIP header for routing calls (BYOC/BYOP)
      Account owners and admins can add the SIP group name as a header passed to their SBC, allowing them to apply custom routing policies.
  • User features
    • Redirect callers from the voicemail greeting
      Users can select an option in their call handling settings to forward to voicemail or connect to an operator. This allows callers to press 0 to reach the operator, or press 1 to leave a voicemail message. The operator can be set to any phone user, call queue, auto receptionist, or shared line group. This setting is also available to admins when setting default call handling settings for the account or site.
    • Forward to number in External Contacts directory (Premise Peering / BYOP)
      Users with Premise Peering or BYOP can change their call handling settings to forward to a phone number added to the External Contacts directory.
    • Filter voicemails and recordings by date range
      Users can filter their personal voicemail and recording logs by a date range.
  • Devices
  • Developer features
    • Added Retrieve Call Log Details API.
      • GET /v2/phone/call_logs/{callLogId}
    • Added Delete a User’s Call Log API.
      • DELETE /v2/phone/users/{userId}/call_logs/{callLogId}
    • Added support to return deactivated users’ recordings via Phone Recording API.
      • GET /v2/phone/users/{userId}/recordings
    • Added new response field(desk_phone) in Get Phone User Settings API.
      • GET /v2/phone/users/{userId}/settings
    • Added response fields(path, recording_type, call_id) in Account and User Call Logs APIs.
      • GET /v2/phone/call_logs
      • GET /v2/phone/users/{userId}/call_logs
    • Added request fields(from, to) and response fields(from, to) in Get User’s Recordings API.
      • GET /v2/phone/users/{userId}/recordings
    • Added request fields(from, to) and response fields(from, to) in Retrieve User’s Voicemail API.
      • GET /v2/phone/users/{userId}/voice_mails
    • Added support for new Zoom Phone plans in the Billing APIs.
      • POST /v2/accounts/{accountId}/plans
      • POST /v2/accounts/{accountId}/plans/addons
      • PUT /v2/accounts/{accountId}/plans/addons
      • GET /v2/accounts/{accountId}/plans

Resolved issues

  • Fixed an issue with inconsistent number of calls in the call logs and phone usage reports
  • Minor bug fixes
  • Fixed a bug where multiple recording completed events were being sent when a recording was paused and resumed.
    • phone.recording_completed

November 22, 2020

New and enhanced features

  • Enable AES-256 encryption for Poly Trio C60
    Account owners and admins can enable SRTP with AES-256 bit encryption for the Poly Trio C60. By default, AES-128 bit is enabled. Learn more about Zoom Phone Encryption.

October 18, 2020

New and enhanced features

  • Supported Devices
    The Poly Trio C60 conference phone is supported. Account owners and admins can add this phone to the Zoom web portal as part of the provisioning process.

  • Support for auto provisioning of Poly D230
    The Poly D230 will automatically configure itself out of the box using Polycom Zero-Touch Provisioning (ZTP) after being added to the Zoom web portal.

  • New supported features for AudioCodes
    AudioCodes 450HD and 445HD support multiple line keys, call delegation, speed dial, and busy lamp field (BLF). The AudioCodes 450HD also supports provision templates.

  • Firmware upgrades

    The following devices will receive firmware upgrades: Poly Trio, all Poly VVX series, and all Yealink devices. Devices will automatically reboot to upgrade firmware.

August 19, 2020

New and enhanced features

  • Firmware for Poly VVX series
    Poly VVX series devices support firmware version 5.9.3.9228. Provisioned devices will automatically upgrade from version 5.9.3.8726 to 5.9.3.9228. Devices will automatically reboot to upgrade firmware.

August 16, 2020

New and enhanced features

  • Supported devices
    The AudioCodes MediaPack 1288 gateway is supported. Account owners and admins can add it to the web portal as part of the assisted provisioning process.

July 12, 2020

New and enhanced features

  • Enable AES-256 bit encryption for devices
    Account owners and admins can upgrade to SRTP with AES-256 bit encryption for specific sites and models. By default, AES-128 bit is enabled. Admins must enable AES-256 bit in the web portal. Learn more about Zoom Phone Encryption.
  • Supported devices
    The following IP phones and accessories are supported. Account owners and admins can add IP phones to the Zoom web portal as part of the provisioning process:
    • AudioCodes 450HD IP phone
    • Poly D230 DECT IP phone, EM50 expansion module
    • Yealink EXP50 expansion module
  • Use desk phone to transfer call to voicemail
    Users can transfer the active call to the voicemail inbox of another phone user.
  • Directory support for devices
    Users can access the account’s directory of phone users. See the list of supported desk phone features for more information.

June 14, 2020

New and enhanced features

  • Admin features
    • Hot desking for desk phones
      Account owners and admins can enable phone users in the account to temporarily use a desk phone by entering their voicemail PIN. This allows phone users to easily use shared devices.
    • Set overflow options for common area phones
      Account owners and admins can route inbound calls to common area phones if the call is not answered after a specified amount of time.
  • User features
    • Admin password for desk phones
      Phone users are required to change the default admin password for desk phones if they are using the default password provided by the desk phone manufacturer.

April 19, 2020

New and enhanced features

  • Enhanced encryption
    Zoom Phone SIP signaling communications from client to server occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-128 bit encryption for SIP devices.

March 1, 2020

New and enhanced features

  • Supported devices
    The Cisco 8851 IP phone is supported. Account owners and admins can add this phone to the Zoom web portal as part of the provisioning process.
  • Shared line groups on supported desk phones
    If an account owner or admin assigns users to shared line groups, group members can use a supported desk phone to make or receive calls using shared lines. Members can also view the status of shared lines.

January 12, 2020

New and enhanced features

  • Manage voicemails with a desk phone
    Users can play old messages and delete messages using a provisioned desk phone. They can also record a custom voicemail greeting.

December 1, 2019

New and Enhanced Features

September 29, 2019

New and Enhanced Features

  • Supported Devices
    The following AudioCodes IP phones are supported: 405, 405HD, 420HD, 440HD, and 445HD.
  • Call Delegation and Shared Lines on Supported Desk Phones
    If an account owner or admin assigns a delegate to make and receive calls for another phone user, the delegate can use a supported desk phone to make or receive calls, view shared line status, place calls on hold, and transfer calls.

July 13, 2019

New and Enhanced Features

  • Supported Devices
     The following Polycom analog telephone adapters (ATA) are supported: OBi302, OBi508vs.
    Note: Zoom does not guarantee the performance of analog devices or applications connected to ATA devices.

May 19, 2019 

Changes to Existing Features

  • Additional Supported Devices
    Zoom Phone supports additional devices.
    • Polycom: SoundPoint IP 335 / IP 550 / IP 650, Trio 8500 / 8800
    • Yealink: CP960 / T53 / T53W / T54W / T57W / VP59
    • Cisco: 7821 / 7841 and 8841 / 8861 (multi-platform versions)

Resolved Issues

  • Minor Bug Fixes

April 7, 2019

Changes to Existing Features

  • Administrator Features
    • Support for Auto Provisioning of Polycom and Yealink Devices
      Devices will automatically configure themselves out of the box using Polycom Zero-Touch Provisioning (ZTP) and Yealink Redirection and Provisioning Service (RPS) if they have been registered on the Zoom web portal.
    • Additional Supported Devices
      Zoom Phone supports additional Polycom and Yealink devices.
      Polycom: VVX 101, VVX 300, VVX 301, VVX 311, VVX 400, VVX 410, VVX 411, VVX 501, VVX 600, IP 6000
      Yealink: T23G, T27G, T29G, T40G, T41P, T42G, T46G, T48G, W56P, W60P, CP920

Resolved Issues

  • Resolved an issue where users are unable to receive (and answer) calls for Call Queues and Delegated calls on desk phones
  • Minor Bug Fixes

February 2, 2019

Changes to Existing Features

  • Change music when placing a call to a ringtone
    When placing a call, users will hear a ringtone when waiting to connect rather than music.

Resolved Issues

  • Minor Bug Fixes

January 22, 2019

New and Enhanced Features

  • Zoom Introduces Zoom Phone
    Zoom Phone is a cloud phone system available as an add-on to Zoom’s platform. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated telephony features enable customers to replace their existing PBX solution and consolidate all of their business communication and collaboration requirements into their favorite video platform.