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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Using a touch screen monitor as a Zoom Rooms display Follow

Overview

You can disable the touch screen driver on Windows if you have a touch screen monitor but don't want to use Zoom Rooms for Touch. This will allow you to use a touch screen monitor as a regular Zoom Rooms display.

Note: If you are using version 4.5.0 (1032.0906) or higher, this can be disabled from the controller or web interface.

Prerequisites

  • Zoom Rooms for Conference Room for Windows, 4.0.44731.0823 or higher
  • Zoom Rooms Controller for Windows, 4.0.44731.0823 or higher
  • Windows PC version 10.x or higher, with a touch screen

Instructions

Note: Exit the Zoom Rooms for Touch application if it is running.

  1. Sign in to your Windows PC as an admin.
  2. Hold down the Windows key and press S, then enter "device manager".
    You can also type "device manager" in the Windows search bar or access Device Manager from the Control Panel.
  3. Click Device Manager.
  4. Double-click Human Interface Devices to expand it.
  5. Right-click HID-compliant touch screen, then click Disable device.
    A dialog box will appear asking you to confirm.
  6. Click Yes to confirm.
    You will see an icon beside HID-compliant touch screen to indicate it's been disabled.
  7. Open Zoom Rooms. 
    The monitor will be used as a regular Zoom Rooms display.