Managing Global Settings Follow

Overview

Admins can change global settings that apply to every phone user in the account. To access global settings, sign in to the Zoom web portal and navigate to
Phone System ManagementCompany Info.

Note: These settings can only be applied to all users. Individual users do not have access to change these settings.

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin permissions
  • Zoom Phone license

Desk Phone

Change settings for provisioned desk phones. See Managing User Phones and Devices for more information.

Notifications

When assigning extension number users: Click the toggle to enable or disable email notifications when you assign direct phone numbers to phone users. If the number is in the process of being ported, the user will get an email notification when porting is complete.

When assigning numbers to users: Click the toggle to enable or disable email notifications when you assign extension numbers to phone users. This includes the welcome email that is sent when you assign a Zoom Phone license to a user.

When users receive voicemails: Click the toggle to enable or disable email notifications for users when they receive new voicemail messages.

  • Include voicemail file: Attach the voicemail MP3 file to email notifications.
  • Include voicemail transcription: Attach the voicemail transcription as a TXT file if Zoom was able to transcribe the voicemail message.

Note: Users can still view or download voicemail messages and transcriptions using the Zoom client or web portal.

Country

Display the country of the account's default emergency address. The country determines the reserved extension numbers that you cannot use for phone users.

Note: If you have multiple sites, you can only view this setting on each site.

Default Business Hours

Set the default business hours when phone users can take calls.  You can also set business hours to span past 11:30 PM. This could be used for phone users that work night shifts.

Phone users will be able to change their specific business hours from the default.

Note: If you have multiple sites, you need to set default business hours for each site. The default business hours you set will only apply to phone users assigned to the site.

Audio Prompt Language

Use the drop-down menu to select the default language for automated audio prompts. These prompts play for inbound callers to give them additional instructions. For example, if the caller is routed to your voicemail, your voicemail greeting will play followed by the automated audio prompt: "Please record your message after the tone. Press any key or stop talking to end the recording".

Note: If you have multiple sites, you can set the audio prompt language for each site. Phone users can set their own audio prompt language to fit their region.

Audio While Connecting

The audio while connecting plays for inbound callers when they are trying to reach a phone user. Use these options to change audio while connecting:

Hold Music

The hold music plays for the other party when a phone user places the call on hold. Use these options to change the hold music:

Note: Hold music does not apply to call queues. Call queues have a separate setting called Music on Hold.

Note:

  • Phone users will be able to change or disable their hold music in their settings.
  • The hold music does not apply to call queues. Call queues have a separate setting called music on hold, which plays while the call queue is trying to reach an available member.

 

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