Changing account-level settings

Last Updated:

Admins can change account-level settings that apply to all Zoom Phone extensions (phone users, call queues, auto receptionists, and common area phones) in the account.

Note: If you have multiple sites enabled, settings with a building icon () can only be changed at the site level. If you have multiple sites disabled, these settings remain at the account level.

This article covers:

Prerequisites for changing account-level settings

  • Pro, Business, or Education account
  • Account owner or admin privileges
  • Zoom Phone license

How to access company info settings

To access Company Info settings:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management, then Company Info.
  3. You can changes these settings:
    Note: If you have multiple sites, see the settings you can change for each site.
  • Country: Displays the country of the organization's default emergency address. The country determines the reserved extension numbers that you can't use.
  • Caller ID Name: Click Change to customize the outbound caller ID name.
  • SIP Zone: Displays the server location used by Zoom Phone. By default, Zoom selects the nearest location based on the default emergency address.

How to access account settings

To access account settings:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management, then Company Info.
  3. Click Account Settings at the top.
  4. Click the Settings tab.
    You can change these settings in the following tabs:

Settings tab

Policy tab

Change policy settings.

Blocked List tab

Manage the blocked list.

Block Calls without Caller ID: Block all inbound callers that hide their caller ID

External Contacts tab

Manage the shared directory of external contacts.

Emergency Services tab

Zoom Community

Join the 83K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.