Managing Global Settings Follow


Admins can change global settings that apply to every phone user in the account. To access global settings, sign in to the Zoom web portal and navigate to Phone System ManagementCompany Info

Note: These settings can only be applied to all users. Individual users do not have access to change these settings.

This article covers:


  • Pro, Business, or Education account
  • Account owner or admin Permissions
  • Zoom Phone license


Send email notifications when users receive voicemails: Click the toggle to enable or disable email notifications for users when they receive new voicemails.

  • Include voicemail file: Attach the voicemail MP3 file to email notifications.
  • Include voicemail transcription: Attach the voicemail transcription as a TXT file if Zoom was able to transcribe the voicemail message.

Note: Users can still view or download voicemail messages and transcriptions using the Zoom client or web portal.

Send email notifications after assigning numbers to users: Click the toggle to enable or disable email notifications when you assign direct phone numbers to phone users.

Note: This setting does not apply to users' extension numbers. Phone users receive an email notification when you first assign a phone license and set their extension numbers. They will not get email notifications if you change their extension number.

Audio While Connecting

The audio while connecting file plays for inbound calls to your phone users. Select an audio file from the drop-down menu or click Customize to record a greeting or upload a supported audio file.

Default Business Hours

Set the default business hours when phone users can take calls. Phone users will be able to change their specific business hours from the default.

Note: If you have multiple sites, you need to set default business hours for each site.

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