Note: We are experiencing longer wait times than normal due to increased demand. You can still view answers to frequently asked questions or contact us but wait times may be longer than expected. Thank you for your patience.

Elevating a Zoom Phone call to a Zoom Meeting Follow

Overview

If you make a call using Zoom Phone, you can easily elevate the phone call to a Zoom meeting. The other user can be on a regular phone, Zoom Desktop Client, or Zoom Mobile App.

Note: If you're in a Zoom meeting while in a Zoom Phone call, you can merge the call in to the meeting.

This article covers:

Prerequisites

  • Zoom Desktop Client
    • Windows: 4.4.52570.0415 or higher
    • macOS: 4.4.52551.0414 or higher
    • Linux: 3.0.285090.0826 or higher
  • Zoom Mobile App
    • Android: 4.4.52504.0411 or higher
    • iOS: 4.4.0 (52578.0415) or higher
  • Zoom Phone license 

Desktop client and mobile app

  1. Sign in to the Zoom Desktop Client or Mobile App.
  2. Make or receive a phone call using Zoom Phone.
  3. In the call controls, click or tap Meet.
    Note: If you added a caller to the current call, merge the two calls to start a three-way call before elevating to a Zoom meeting. If you don't merge, the meeting will only start with the active call. 

    The following scenarios will happen depending on whether the other user is on the desktop client, mobile app, or regular phone line.
  • Zoom desktop client or mobile app: The other user will join the meeting if they accept the invite. If the user declines, the phone call will end.
  • Regular phone line: The other user will automatically join the meeting using phone audio.
  • Three-way call (at least one user on a regular phone): Any users on a regular phone will automatically join the meeting using phone audio. The user on the desktop client or mobile app will join the meeting if they accept the invite.
  • Three-way call (all users on the desktop client): All users will receive a meeting invite. The meeting will start if at least one user accepts the invite.

Provisioned desk phone

Provisioned desk phones do not support elevating to a Zoom meeting. As a workaround, follow these steps:

  1. Sign in to the Zoom Desktop Client or Mobile App.
  2. Use call flip to transfer the call to the Zoom Desktop Client or Mobile App.
  3. Follow the steps above to elevate the call.
Was this article helpful?