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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

Getting Started with ZDM for iPads Follow


System administrators can use Zoom's mobile device management (ZDM) tool to set their iPads into Autonomous Single App Mode (ASAM). When ASAM is enabled, you will not be able to exit the Zoom Rooms App, unless you are experiencing network failure or are not signed into a room. The ASAM profile exists at the room level, so signing out of a room will allow you to exit the app. You can also upgrade the app (Zoom Rooms), the iPad's OS, rename the device, and assign it to a Zoom Room. Once assigned and the Zoom Room is powered on, the device will automatically be logged in to the Zoom Room you've selected from web. No need for activation codes, sign-in email addresses, or pairing codes with ZDM.

 This article covers:


  • Zoom Room license
  • Account owner, admin or Zoom Rooms role
  • iOS Zoom Room controller(s)

ZDM pre-enrollment

Required iPad settings

  1. Open your iPad.
  2. Tap SettingsGeneral > Software Update, then disable automatic updates.
  3. In the top-right corner, tap the arrows to go back to Settings.
  4. Tap App Store, then under Automatic Downloads, tap the toggle to disable App Updates.
  5. In the top-right corner, tap the arrow to go back to Settings.
  6. Tap Display & Brightness Auto-Lock, then tap Never to disable auto-lock.

MDM certification

Zoom requires an Apple MDM Push certificate to manage Apple devices. To begin, you must download the Apple MDM certificate then upload and authenticate it to ZDM.

  1. Sign in to the Zoom web portal
  2. In the navigation panel, click Device Management then Enrollment.
  3. Click Upload Certificate.
  4. Click the Download link and save the .scsr file locally. 
  5. Sign in to Apple Push Certificates with your Apple ID.
  6. Click Create a Certificate.
  7. Upload the .scsr you downloaded in step 4.
  8. Click Download for the MDM Push Certificate from Apple.
  9. Go back to Zoom and Upload the MDM Push Certificate you downloaded in step 7.

ZDM enrollment

Individual enrollment

  1. Select Enroll Device Individually.
  2. Set your device to supervised mode.
  3. Scan QR Code or Enter Access Code to start the enrollment process. 
  4. Follow the instructions on your iPad to complete the enrollment process. 

Note: iPads on iOS 12.2+ must have the Profile installed from the iPad by navigating to Settings >  General > Profiles & Device Management, then tap Install.

Batch enrollment with Apple Business Manager (ABM) 

  1. Select Apple Business Manager (ABM).
  2. Tap Upload Token.
  3. Download the public key from Zoom.
  4. Sign in to Apple Business Manager with your account. 
  5. To create an MDM server, tap Settings > Device Management Settings > Add MDM Server.
  6. Enter an MDM server name and upload the public key you downloaded from Zoom in step 3.
  7. Tap Save.
  8. Download your MDM server token and upload to Zoom.
  9. Once you have uploaded the token, return to ABM and tap Device Assignments.Screen_Shot_2019-11-04_at_2.03.59_PM.png
  10. Select one of the 3 options and Assign to Server you created in step 6.
  11. After you successfully assign the device(s) to your desired server, click Refresh in Zoom Rooms > Device Management to immediately sync the assignment(s).
    • For new iPads, once they are booted for the first time, you will see a Remote Configuration screen to install the profile.
    • For existing iPads, you must factory reset the device to receive the Configuration profile.
  12. To start this process on your iPad, tap Settings > General > Reset > Erase All Content and Settings.
  13. Tap Next on remote configuration screen in setup assistant screens to install the configuration profile.

Note: After enrolling your device and completing the setup assistant screens, the Zoom Room app will be automatically installed and launched, and you are ready to utilize the new features ZDM offers:

  1. Remotely upgrade Zoom Rooms app
  2. Enable Autonomous Single App Mode (ASAM)
  3. Enable Auto Sign in
  4. How to Rename a Zoom Room with MDM

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