Pre-approving and approving apps in Zoom App Marketplace

The Zoom Marketplace helps you find apps that can integrate with Zoom to enhance your experience using the software. Users can search for different categories of apps and install them from the Marketplace website. The pre-approval to install an app is also controlled from the Marketplace website by account owners and admins.

This article covers:

• How to configure pre-approval for apps
• How to pre-approve individual apps
  • Pre-approve an app on the Marketplace web portal
  • Pre-approve an app on the Apps tab of the client
  • Review existing pre-approvals
  • Approve or decline app requests

Prerequisites for getting started with Zoom App Marketplace

• Zoom account for installing apps
• Account owner or admin privileges for configuring pre-approval
• Pre-approving groups and users on the desktop client
  • Windows: version 5.11.9 or higher
  • macOS: version 5.11.9 or higher

How to configure pre-approval

To have more control over integrations used by members of the account, an admin can require pre-approval of apps before they can be installed. The admin can pre-approve apps that are already cleared for use, or members of the account can request approval, which will notify admins of the request. 

By default, any account that has not yet accessed Marketplace has pre-approval disabled. 

Learn more about searching for apps on the Marketplace.

1. Sign in to the Zoom App Marketplace as an admin or owner.
2. In the top right corner of the page, click Manage. 
3. In the ADMIN APP MANAGEMENT section, click Permissions.
4. In the Publicly listed apps section:
   • Click the Require publicly listed apps on the Zoom App Marketplace to be pre-approved for your users toggle to enable or disable it. 
   • If a verification dialog displays, click Turn On to verify the change.
   • (Optional) Select the Allow publicly listed apps created by Zoom to be installed without admin pre-approval check box to exempt Zoom-created apps from pre-approval by an admin.
   • (Optional) Select the Allow publicly listed apps created by users in your account to be installed without admin pre-approval check box to exempt apps created by a member of your organization from pre-approval by an admin.
5. In the Unlisted apps box:
   • Click the Require unlisted apps on the Zoom App Marketplace to be pre-approved for your users toggle to enable or disable it. 
   • If a verification dialog displays, click Turn On to verify the change.
   • (Optional) Select the Allow unlisted apps created by Zoom to be installed without admin pre-approval check box to exempt Zoom-created apps from pre-approval by an admin.
   • (Optional) Select the Allow unlisted apps created by users in your account to be installed without admin pre-approval check box to exempt apps created by a member of your organization from pre-approval by an admin.

Note: If pre-approval of Zoom Apps is disabled, users on your account will be notified of the updated permissions to use Zoom Apps. This notification requires version 5.9.6 or higher. 

How to pre-approve individual apps 

If owners or admins require pre-approval, they can search for apps on the Marketplace and individually pre-approve them. Once an app is pre-approved, it can be installed by other users on the account.

If you have not approved an app in the Marketplace, users on your account can request to install the app. If this occurs, you will receive an email from noreply@zoom.us with further details.

Notes:

• A combination of individual users and user groups can be given access to a pre-approved app.
• When a Zoom App is pre-approved for users and/or groups of users, they will be notified of the pre-approval to use this Zoom App.

Pre-approve an app on the Zoom App Marketplace web portal

1. Sign in to the Zoom App Marketplace as an admin or owner.
2. Search for an app and click on the icon to select it.
3. In the App permissions section, click the toggle to enable Approve use of this app.
   • By default, All users on this account is selected to pre-approve all users in the account.
   • (Optional) Select Specific users or users groups on this account if you would like to instead pre-approve the app for certain users or group.
     • Click Add users, then select Add an individual user or Add a user group.
     • Type the email of the user or the name of the group then, click Add.

Pre-approve an app on the Apps tab of the client

1. Sign in to the desktop client as an admin or owner.
2. Click the Apps tab . 
3. Search for an app and click on the icon to select it.
   The app information is displayed. Admins will see an additional box at the top of the page with pre-approval information. 
4. Click the toggle to enable Approve install of this app.
   By default, All users on this account is selected to pre-approve all users on the account to use this app.
5. (Optional) Select Specific users or users groups on this account if you would like to instead pre-approve the app for certain users or group.
   • • • Click Total approved, then select from the following:
         
         • Add an individual user: Type the user's name or email to search. Click Add to include this user in the pre-approved list. 
         • Add a user group: Type the user group's name to search. Click Add to include this user group in the pre-approved list. 
       • (Optional) Click the trash icon to delete a user or user group from the pre-approved list

Review existing pre-approvals

You can review your already pre-approved apps for your account. To view all apps that have accessed data in the past 30 days, use the Active Apps Notifier Report to review recently active apps. 

1. Sign in to Marketplace as an admin or owner. 
2. In the top-right corner of the page, click Manage.
3. Under the ADMIN APP MANAGEMENT section, click Apps on Account. 
4. Click the Pre-approved Apps tab to review a list of apps you have pre-approved.
5. (Optional) If you to change the permissions on who can install the app, click the pencil icon to make the change.
6. (Optional) If you desire to disable the app for your users, click on the toggle under Action.

Approve or decline app requests

Admins and owners can manage all open pre-approval requests. Each request sends admins an email from noreply@zoom.us with further details. 

1. Click Manage.
2. Under the ADMIN APP MANAGEMENT section, click App Requests. 
3. Select the Active requests tab, then click on the app to approve.
4. In the Requests tab of the app, select Approve or decline for all users on the account or Approve or decline for specific users who requested to install this app.
5. Click Approve or Decline.

To learn more about managing the Zoom App Marketplace, refer to the Marketplace admin guide