Remotely upgrading Zoom Room devices with ZDM

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You can upgrade the Zoom app, Operating System (OS) and firmware on many devices from the admin portal if they are enrolled in Zoom Device Management service (ZDM). You can also downgrade the Zoom app on supported devices.

Note: Refer to these supported processes for your Zoom Rooms and Zoom Phone Appliances.

This article covers:

Prerequisites for upgrading devices with ZDM

  • Account owner or admin privileges
  • Devices enrolled in ZDM
  • Windows Zoom Room (signed into the app)
  • macOS Zoom Room (signed into the app)
  • macOS Zoom Room enrolled in Apple Business Manager
  • iPad Zoom Room controller:
    • Is in Supervised Mode (automatically set into "Supervised Mode" when enrolled with Apple Business Manager)
    • Has Auto Updates disabled for App Store
    • Does not have a device passcode
      Notes:

How to upgrade/downgrade the Zoom app with ZDM

Upgrading the Zoom App from Room Management

You can follow these instructions for more information to downgrade the Zoom app from Room Management.

Upgrading the Zoom App from Device Management

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Device Management then Device List.
  3. Click the Devices tab.
  4. Under All Managed Devices, select Enrolled in ZDM, then do the following:
  5. If you want to update the App on one device, select the device on which to update:
    1. On the right of the App version, click the up arrow to upgrade.
    2. In the pop-up window, click Upgrade.
  6. If you want to upgrade the App on several devices, select the required devices:
    1. On the top right, click Upgrade.
    2. Select App and the pop-up window click Upgrade.

Note: To automate updating the Zoom app on your device you can enable the Automatically Update App settings.

Downgrading the Zoom app from Room Management

You can follow these instructions for more information to downgrade the Zoom app from Room Management.

Downgrading the Zoom app from Device Management

Note: You cannot downgrade the Zoom app on Zoom Room Controllers and Android devices at this time.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Device Management then Device List.
  3. Click the Devices tab.
  4. Identify the Zoom Room computer to downgrade the Zoom app from.
  5. On the far right of the device, click the ellipse  then select Downgrade App.
  6. Review the release notes for that version, then click Downgrade.

How to upgrade the OS/firmware from with ZDM

Upgrading the OS/firmware from Device Management

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Device Management then Device List.
  3. If you want to update the OS/firmware on one device, select the device on which to update:
  4. On the far right of the device, click the ellipse  then select Upgrade OS.
  5. If you want to upgrade the OS/firmware on several devices, select the required devices:
  6. On the top right, click Upgrade, then click Platform OS.
  7. In the pop-up windows click Upgrade to confirm.

Note: To automate the OS/firmware update you can enable the Automatically Update OS/Firmware setting.

How long does the update take?

For the update to take effect, your Zoom Room should be online, signed in and not in a meeting.

  Zoom Room App* OS/firmware Update
Windows Up to 1 hour (up to 15 min to download the app then installation starts) Not supported
macOS Up to 1 hour (up to 15 min to download the app then installation starts) Immediate download but a user needs to confirm the installation and restart the device
Android Up to 1 hour to download then install Immediate download then install
iOS Immediate download from App Store then install Immediate download, install then restart device

* App needs to be available

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