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Requesting a project port (more than 100 numbers) for US, Canada, or Puerto Rico Follow

Overview

A number port allows you to move a pre-existing number from another carrier to be used on your Zoom Phone account. Project porting is when you port more than 100 numbers.

Note: If you're having issues during the porting process, see our list of common porting issues and resolutions.

Prerequisites

  • Account owner or admin permissions
  • Zoom Phone licenses

You will need to provide the following information:

  • Your account number from your current carrier (if applicable)
  • If it is a wireless number, your 4 digit PIN number (required for all wireless ports)

Inform Zoom ahead of time if you are using your existing phones with Zoom Phone. If so, you may need to contact your current carrier on the day of port to unlock the phone so that we can provision them to Zoom Phone.

Instructions

  1. Download and complete the required Letter of Agency (LOA).
    See guidelines if you need help filling the form.
  2. Download and complete the required Project Porting Sheet.
    • If you are porting toll-free numbers, fill out the Toll-Free LOA as well.
    • If you currently have POC (proof of concept) or trial numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like for like replacement of the numbers swapped out.
      Note: At this time, main company numbers cannot be swapped out. If you want to replace the main line, please indicate this and the team will upload it as a normal number, allowing you to swap it once ported.
  3. Send an email to numberporting@zoom.us and include the LOA and Project Porting Sheet.
  4. A Zoom team member will review and confirm receipt of the request.
  5. Zoom Phone and their porting partners will send a request to your previous provider to validate the information on the LOA. If accepted, Zoom and the previous provider will work together to activate the pending port. Once approved, it will be available to you to manage in the Zoom web portal.
  6. Review common porting errors to minimize delays in the number porting process.