Recording or Uploading your Voicemail Greeting or Hold Music Follow


If you have Zoom Phone activated on your account, you can customize the following audio by recording custom audio or uploading a supported audio file:

  • Voicemail Greeting: Plays before routing the call to your voicemail.
  • Hold Music: Plays for the other party when you place the call on hold. This applies when you are using the Zoom desktop client, mobile app, or a desk phone provisioned by your admin.

This article covers:


  • Zoom Phone license

Accessing the Voicemail Greeting or Hold Music Setting

  1. Sign in to the Zoom web portal.
  2. Navigate to the Phone page and click the Settings tab.
  3. Navigate to one of the following settings:
    • Voicemail Greeting: In the Business Hours or Closed Hours section, click Customize next to Voicemail Greeting. You will not see the voicemail greeting setting if you disabled voicemail in during your business hours or closed hours.
    • Hold Music: Click Customize in the Hold Music section.
  4. Follow the steps to record custom audio or upload an audio file.

Recording Custom Audio

Follow these steps to record custom audio directly in the Zoom web portal. You must have a functioning microphone to record.

  1. Click the Record by Computer tab.
    Note: Allow Zoom to use your microphone if prompted by your browser.
  2. Follow the on-screen instructions to test and adjust your microphone volume, then click Next.
  3. Click Record to start recording audio.
  4. Click the pause icon to stop recording.
  5. Click one of these options (optional):

    • Play icon: Play the audio you recorded.
    • Rerecord: Rerecord if you are not happy with the result.
    • Volume: Adjust your microphone's volume if your recording was too quiet or loud.
    • Download: Download the recorded audio as a WAV file.
  6. Click Use the greeting to use the current recording.

Uploading an Audio File

If you can already recorded audio, follow these steps to upload it to the Zoom web portal.

Tip: If you previously recorded and downloaded an audio file using the Zoom web portal, you can follow these steps to upload the audio file and re-use it.

  1. Click the Upload tab.
  2. Click Upload and select a supported audio file.

    Note: Click the ? icon to view requirements for the audio file. If your audio file doesn't meet the requirements, it can still be uploaded and played in the web portal but won't play when someone calls in.
  3. Click the play icon to play the uploaded recording. Click Reupload if you want to upload a different file.
  4. Click Use this greeting to use your uploaded audio file.
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