Customizing Your Voicemail Greeting Follow

Overview

If you have Zoom Phone activated on your account, you can customize your voicemail greeting by recording a greeting or uploading a supported audio file.

This article covers:

Prerequisites

  • Zoom Phone license

Recording a Greeting

Follow these steps to record a custom greeting directly in the Zoom web portal. You must have a functioning microphone to record a greeting.

  1. Sign in to the Zoom web portal.
  2. Navigate to the Phone page and click the Settings tab.
  3. Next to Voicemail Greeting, click Customize.

    Note: Allow Zoom to use your microphone if prompted by your browser.
  4. Follow the on-screen instructions to test and adjust your microphone volume, then click Next.
  5. Click Record to start recording your voicemail greeting.
  6. Click the pause icon to stop recording.
  7. Click one of these options (optional):

    • Play icon: Play the voicemail greeting you recorded.
    • Rerecord: Rerecord the voicemail greeting if you are not happy with the result.
    • Volume: Adjust your microphone's volume if your recording was too quiet or loud.
    • Download: Download the recorded greeting as a WAV file.
  8. Click Use the greeting to use the current recording as your voicemail greeting.

Uploading a Greeting

If you can already recorded a voicemail greeting, follow these steps to upload it to the Zoom web portal.

  1. Sign in to the Zoom web portal.
  2. Navigate to the Phone page and click the Settings tab.
  3. Next to Voicemail Greeting, click Customize.
  4. Click the Upload tab.
  5. Click Upload and select a supported audio file.

    Note: Click the ? icon to view requirements for the audio file. If your audio file doesn't meet the requirements, it can still be uploaded and played in the web portal but won't play when someone calls in.
  6. Click the play icon to play the uploaded recording. Click Reupload if you want to upload a different file.
  7. Click Use this greeting to use your uploaded file as your voicemail greeting.
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