Customizing audio greetings and hold music Follow

Overview

If you have Zoom Phone activated on your account, you can use the audio library to customize audio for these settings:

  • Greeting & Leave voicemail instruction: Plays before routing the call to your voicemail. This greeting should also include the instructions for leaving voicemail. Play the default greeting for an example.
  • Greeting & Menu: Plays before giving the caller the option to connect to the operator and/or leave voicemail. This only applies when you enable this feature in your call handling settings. This option will have one of these labels depending on which options you enabled:
    • Greeting & Menu: Connect to operator or leave voicemail
    • Greeting & Menu: Connect to operator, leave or check voicemail
    • Greeting & Menu: Leave or check voicemail
  • Leave voicemail instruction: Plays after the initial voicemail greeting above. This greeting should include the instructions for leaving voicemail. Play the default greeting for an example.
  • Hold Music: Plays for the other party when you place the call on hold. This applies when you are using the desktop client, mobile app, or a desk phone provisioned by your admin.

To learn more about the settings these greetings are attached to, see a list of call handling settings.

Prerequisites

  • Zoom Phone license

Note: This article 

Instructions

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone
  3. Click the Settings tab.
  4. Navigate to one of the following settings. See the overview for more information on these greetings/messages.
    • Call Handling section
      • Greeting & Leave voicemail instruction: You will only see this option if you select Forward to voicemail in your call handling settings and disable the options to Allow callers to reach an operator and Allow caller to check voicemail.
      • Greeting & Menu: You will only see this option if you select Forward to voicemail in your call handling settings and enable at least one of these options: Allow callers to reach an operator and Allow caller to check voicemail. This option will have one of these labels depending on which options you enabled:
        • Greeting & Menu: Connect to operator or leave voicemail
        • Greeting & Menu: Connect to operator, leave or check voicemail
        • Greeting & Menu: Leave or check voicemail
    • Others section
      • Hold Music
  5. Click Audio Library.
  6. Select an existing audio file in your audio library. Alternatively, follow the steps to record custom audio or upload an audio file