If you are experiencing issues in you Zoom Rooms utilizing TesiraFORTÉ, follow this article to diagnose and fix the issue.
- All TesiraForte Models
- Devio CR-1 (Discontinued)
Products NOT affected:
- Tesira EX-UBT
- Devio SCR-20
- Devio SCR-25
Symptom: Audio stops working in one or both directions between a Mac mini and TesiraFORTÉ USB port. Rebooting the TesiraFORTÉ or Mac Mini resolves the issue temporarily.
Diagnosis: Apple has modified how it handles Asynchronous Sync, which causes issues on this specific hardware version of USB.
Resolution: Disable asynchronous support of the USB port in the Biamp Tesira software. (You may need to contact your AV integrator to perform this change):