Customizing Audio Greetings and Audio While Connecting Follow

Overview

Zoom Phone admins can record or upload custom audio for the following:

  • Auto receptionist greeting prompt played during business hours or closed hours
  • Call queue greeting prompt and music on hold (audio that plays when trying to reach call queue member)
  • Audio prompt for IVR option that routes to voicemail, custom message, or another IVR
  • Company-wide audio while connecting

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin permissions
  • Zoom Phone license

Accessing Custom Audio Settings

Sign in to the Zoom web portal and navigate to one of these locations depending on which audio prompt you want to customize.

Auto receptionists greeting prompt

  1. Click Phone System Management > Auto Receptionists.
  2. Scroll down to the Business Hours or Closed Hours section.
  3. Next to Greeting Prompt, click Customize.
    Note: Allow Zoom to use your microphone if prompted by your browser.
  4. Follow the steps to record custom audio or upload an audio file.

Call queue greeting prompt and music on hold

  1. Click Phone System ManagementCall Queues.
  2. In the Business Hours section, click Customize next to Greeting Prompt or Music on Hold.
    Note: Allow Zoom to use your microphone if prompted by your browser.
  3. Follow the steps to record custom audio or upload an audio file.

Audio prompt for IVR option that routes to voicemail, custom message, or another IVR

  1. Click Phone System Management > Auto Receptionists.
  2. Click Customize if you have selected one of these routing options: Voicemail, Message, or Interactive Voice Response (IVR).
    Note: Allow Zoom to use your microphone if prompted by your browser.
  3. Follow the steps to record custom audio or upload an audio file.

Audio while connecting

  1. Click Phone System Management > Company Info.
  2. Next to Audio While Connecting, click Customize.
    Note: Allow Zoom to use your microphone if prompted by your browser.
  3. Follow the steps to record custom audio or upload an audio file.

Recording Custom Audio

Follow these steps to record custom audio directly in the Zoom web portal. You must have a functioning microphone to record.

  1. Click the Record by Computer tab.
  2. Follow the on-screen instructions to test and adjust your microphone volume, then click Next.
  3. Click Record to start recording audio.
  4. Click the pause icon to stop recording.
  5. Click one of these options (optional):

    • Play icon: Play the audio you recorded.
    • Rerecord: Rerecord if you are not happy with the result.
    • Volume: Adjust your microphone's volume if your recording was too quiet or loud.
    • Download: Download the recorded audio as a WAV file.
  6. Click Use the greeting to use the current recording.

Uploading an Audio File

If you can already recorded audio, follow these steps to upload it to the Zoom web portal.

  1. Click the Upload tab.
  2. Click Upload and select a supported audio file.

    Note: Click the ? icon to view requirements for the audio file. If your audio file doesn't meet the requirements, it can still be uploaded and played in the web portal but won't play when someone calls in.
  3. Click the play icon to play the uploaded recording. Click Reupload if you want to upload a different file.
  4. Click Use this greeting to use your uploaded audio file.
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