Managing Common Area Phones Follow

Overview

As the Zoom account owner or admin, you can provision a common area phone that can be used by anyone. For example, if your office has shared desks that don't belong to a specific employees, you could add a common area phone so that any person can use it.

Note: After following this article to add a common area phone to the Zoom web portal, you have to complete provisioning using one of these methods.

  • Zero touch provisioning: If your phone supports zero touch provisioning, it will automatically reboot and provision itself. Your phone may reboot several times to complete provisioning. If you're having issues, reset the device to factory default and install the latest firmware (follow the steps for Polycom or Yealink devices).
  • Assisted provisioning: If you are having issues or your phone doesn't support zero touch provisioning, click Assisted Provisioning after adding the phone to the Zoom web portal and follow the on-screen instructions. Alternatively, you can follow the support article about provisioning Polycom or Yealink devices.

This article covers:

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin Permissions
  • Zoom Phone license 
  • Supported device

Adding a Common Area Desk Phone

Follow these steps if want to add a desk phone that can be used by anyone. 

Note: The common area desk phone will have its own extension number. You can also assign a direct number after you provision it.

  1. Sign in to the Zoom web portal.
  2. Click Phone System ManagementPhones & Devices.
  3. Click the Common Area Phones tab.
  4. Click Add and enter the following information:
    • Site (only visible if you have multiple sites): Select the site you want the desk phone to belong to.
    • Display Name: Enter a display name to identify the desk phone.
    • Description (Optional)Enter a description to help you identify the location of the desk phone.
    • Extension Number: Enter an extension number to assign it to the desk phone.
    • Device Type: Select the brand and model number using the drop-down menus.
    • MAC Address: Enter the 12-digit MAC address of the desk phone.
    • Emergency Address: Select an emergency address to assign to the desk phone.
  5. Click Save. Follow one of these options to complete provisioning:
    • Zero touch provisioning: If your phone supports zero touch provisioning, it will automatically reboot and provision itself. Your phone may reboot several times to complete provisioning. If you're having issues, reset the device to factory default and install the latest firmware (follow the steps for Polycom or Yealink devices).
    • Assisted provisioning: If you are having issues or your phone doesn't support zero touch provisioning, click Assisted Provisioning after adding the phone to the Zoom web portal and follow the on-screen instructions. Alternatively, you can follow the support article about provisioning Polycom or Yealink devices.

Note: Make sure you don't have another provisioning server communicating with the device when you try to complete provisioning.

To assign a phone number to a common area phone, see Managing Phone Numbers.

Change Common Area Phone Settings

Follow these steps if you want to edit the settings of a common area phone you have added.

  1. Sign in to the Zoom web portal.
  2. Click Phone System ManagementPhones & Devices.
  3. Click the Common Area Phones tab.
  4. Click the display name of the device you want to edit.
  5. You can view or edit the following:
  • Display name: Click Edit next to the display name to change it.
  • Description: Click Edit next to the description to change it.
  • Site: Displays the site that the phone user belongs to. See Managing Multiple Sites if you want to move a user to another site.
  • Extension Number: Click Edit to change the extension number assigned to the phone user.
    Note: Extension numbers can be up to 6 digits. If you have multiple sites and enabled site codes, extension numbers can be 2 to 5 digits and site codes can be 1 to 2 digits.
  • Number(s): Click Add to assign direct phone numbers to the phone user. If you don't see this setting, you need to change the user's calling plan (see below).
  • Calling Plan(s): Click Assign or Edit to change the user's calling plan.
  • Device Type: Displays the device's brand and model.
  • MAC Address: Displays the 12-digit MAC address of the desk phone.
  • Status: Click the toggle to enable or disable the phone user then click Save. If you disable the user, they will still appear in Users but won't have access to Zoom Phone.
  • Emergency Address: Click the drop-down menu to change the emergency address assigned to the phone.
  • Outbound Caller ID: Select the outbound caller ID when the phone calls out. 
  • Area Code: Displays the default area code for outbound dialing. Click Edit to change it.
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