Overview

The DTEN D7 is an all-in-one video contains a touch display, integrated PC, microphone, speaker, HD camera, and Zoom Rooms for Touch software pre-installed. See an example DTEN D7 setup to learn more. You can also visit the DTEN website.

If you are having issues with your DTEN D7 setup, see the following sections for common issues.

This article covers:

How do I troubleshoot Proximity Direct Share on the DTEN D7?

Check your DTEN D7 serial number. If it contains 41 (e.g. DB0355A1C0A414300XXX), Contact support@dten.com. They will set up a call and guide you through updating the DTEN D7.

Otherwise, ensure your setup meets these requirements:

  • An account with Zoom Rooms configured
  • Zoom Rooms computer, controller, and computer for sharing must be on the same network
  • Zoom Rooms on DTEN D7, version 4.0 or higher
  • Zoom Rooms for Mac or PC, version 4.0 or higher
  • Zoom Desktop Client
    • Windows or Mac, version 4.0 or higher
    • Linux, version 2.7.162522.0121 or higher
      Note: If you're using Wayland, users will be prompted to enter the Meeting ID to share content.
  • Configure a set of Zoom Rooms in your account to use Automatic direct sharing using ultrasonic proximity signal

 

Why is the whiteboard button missing on the screen?

The DTEN D7 is pre-installed with Zoom Rooms for Touch. You do not need to log in to access the whiteboard. You can access the whiteboard before or after starting a meeting.

If you do not see a whiteboard button, please contact support@dten.com.

 

Why is the shutdown or reboot button missing on the screen?

Contact support@dten.com. They will set up a call and guide you to install Zoom Rooms on the DTEN D7.

 

Can I disable Zoom Room for Touch UI?

You can't disable the Zoom Rooms for Touch UI since the DTEN D7 is touch enabled and comes pre-installed with it. Zoom Rooms for Touch contains the same controls as the regular Zoom Rooms controller.

My DTEN D7 automatically shuts down at midnight and turns on at 6 am. How do I fix this?

This is a known issue that has been fixed in version 1.2.2. Check your DTEN D7 version using these steps:

  1. Click on the input menu button (located on the back, lower right side on the DTEN D7, second button from the bottom).
  2. Check the version number at the lower right corner.
  3. If the version is 1.2.2 or below, contact support@dten.com to request a firmware upgrade.

 

My speaker volume is too low even Zoom Room speaker volume is at maximum.

Increase the volume by using the volume buttons located on the back of the DTEN at the lower-right corner. Also make sure you change the default speakers to the DTEN's built-in speakers:

  1. On the DTEN touchscreen, tap a blank area of the screen then tap Settings in the lower-right corner.
  2. Tap Speaker.
  3. In the Source section, select DTEN Board as default audio output.
  4. Tap Test Speaker button to test the quality of the speaker.
  5. Use the volume slider to adjust the volume.

 

How do do I connect the DTEN D7 to Wi-Fi?

  1. Press the 3rd button on the back of the display at the lower-right corner to display settings.
  2. Tap PC to switch to the desktop.
  3. If Zoom Rooms is open, tap a blank area of the screen and tap Exit. Enter the room passcode when prompted.
  4. Using Windows desktop, click the Wi-Fi icon in the bottom-right corner.
  5. Select the network that you want to connect to, and then click Connect.
  6. Type the security key (Wi-Fi password).

 

How do I change the time zone?

  1. If Zoom Rooms is open, tap a blank area of the screen and tap Exit in the lower-right corner. Enter the room passcode when prompted.
  2. Using the Windows desktop and search for Date & time settings.
  3. Click the Time zone drop-down menu to change it.

 

How much CPU on average does the DTEN D7 use when running Zoom Rooms?

It depends on the video quality and sharing features that are running in a meeting. A standard DTEN D7 can run a meeting with up to 60 participants.

 

Does the DTEN D7 have PTZ function?

Currently, the DTEN D7 does not support the PTZ function. The PTZ function will be released in Summer 2019.

 

How do I fix issues with the DTEN D7 microphone? (Microphone is not working or the quality is not clear)

  1. Unplug the the DTEN mic array bar on the top of the unit, then plug it back in. You will see a notification and a plug-in sound effect if the system detects the media bar.
  2. In the Zoom Rooms application, tap a blank area of the screen then tap Settings in the lower-right corner.
  3. Tap Microphone.
  4. Tap the Source field and select Microphone (DTEN Mic Array 7).

 

How do I fix issues with microphone echo?

Follow these steps ff you hear severe audio echo problems

  1. In the Zoom Rooms application, tap a blank area of the screen then tap Settings in the lower-right corner.
  2. Tap Microphone.
  3. Enable Software Audio Processing and Reduce excessive sound reverberation. Learn more about Zoom Rooms audio.

 

How to check the Zoom Rooms software version?

Go to zoom.us/download to check the latest version.

To check version on your DTEN D7:

  1. Tap and hold on the screen until you see a light gray box.
  2. Let go to display a pop-up menu.
  3. Tap About.
    You will see the Zoom Rooms version installed.

 

Does Zoom Rooms support dual touch screens on the DTEN D7 55” Dual?

The Zoom Rooms software on the DTEN D7 Dual must be the January 2019 release or later.

Make sure you follow the instructions to set up dual monitors in Zoom Rooms for Touch.

 

How do I save a whiteboard on the DTEN D7?

You can save and share a whiteboard session, including annotations, by sending an image of the whiteboard via email. If your whiteboard has multiple pages, each page will be a separate image.

Learn more about using the whiteboard in Zoom Rooms for Touch

 

What's the default password for exiting the zoom app on the DTEN D7?

The default room passcode is 00000. You can also view your Zoom Room Passcode using the Zoom web portal.

 

How to I pin or spotlight a participant's video in Zoom Rooms on DTEN D7?

  1. Start a new or scheduled meeting.
  2. Tap the screen to display the bottom bar.
  3. Tap Settings.
  4. Tap Manage Participants button.
  5. Tap the participant you want to spotlight or pin.
  6. Tap Spotlight Video or Pin Video.

Learn more about spotlighting and pinning videos.