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  4. Desk Phone Features

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Supported desk phone features

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The following table provides the list of features available on certified desk phones. This article does not apply to certified gateways and analog telephone adapters.

This article covers:

Prerequisites for using supported desk phone features

  • Provisioned desk phone assigned to a phone user

Note: If you have provisioned desk phone set up as a common area phone, some desk phone features will be limited.

Cloud Failover

Failover support allows Zoom Phone devices to register automatically to an alternate Zoom Phone data center when the primary data center becomes unavailable through planned or unplanned downtime. During the failover process, the devices may experience a brief service interruption and missed call notifications. Devices will initiate a failback process and return to the primary data center once the service is resumed.

The following devices support the failover process as described above. However, each device must be on the Supported Firmware listed per this page:

  • AudioCodes:

    • 445HD, 450HD, C450HD, RX50, MP1288, MediaPack MP504/508 (formally M500Li) (7.26A.356.075)

  • Poly:
    • CCX400, CCX500, CCX600, CCX700
    • Edge B10, Edge B20, Edge B30, Edge E100, Edge E220, Edge E300, Edge E320, Edge E350, Edge E400, Edge E450, Edge E500, Edge E550
    • OBi 300, 302
    • Rove B1, B2, B4
    • Trio 8500, Trio 8800, Trio C60
    • VVX 101, VVX 150, VVX 201, VVX 250, VVX 300, VVX 301, VVX 310, VVX 311, VVX 350, VVX 400, VVX 401, VVX 410, VVX 411, VVX 450, VVX 500, VVX 501, VVX 600, VVX 601, VVX D230 DECT
  • Yealink:
    • CP920, CP925, CP960, CP965
    • T21P, T23G, T27G, T29G, T31G, T31P, T33G, T40G, T42G, T42S, T43U, T46G, T46S, T46U, T48G, T48S, t48U, T53, T53W, T54W, T56A, T57W, T58A, T58W
    • VP59, W60P, W70B, W80DM, W90DM

Comparison of supported desk phone features by brand

The following table compares phone feature across certified models.

Legend:

  • Model series name (for example, VVX): All models in the series support the feature, unless the table states (partial) after the series name.
  • Partial: Only some models support the feature. Click the embedded link to view a list of supported models.
  • Check mark icon (✔): All certified models for the brand are supported.

 

Feature Poly Yealink Cisco AudioCodes Grandstream
Basic calling features

All certified Poly, Yealink, Cisco, AudioCodes and Grandstream models

 
Basic admin features

All certified Poly, Yealink, Cisco, AudioCodes and Grandstream models

 

In-call controls

 
Call control from Zoom desktop client

VVX (partial)

Edge E

T2
T3
T4
T5 (partial)
VP

   445HD
450HD
C450HD		  
Companion mode

VVX (partial)

Edge E

CP (partial)

T2
T3
T4
T5
VP

   (pending confirmation)  
Call flip (see note)

CCX
DECT
VVX

Edge E

 T2
T3
T4
T5
VP		   445HD
450HD
C450HD		  
Call monitoring (listen, whisper, barge, take over) - see note

VVX (partial)

Edge E

CP (partial)

T2
T3
T4
T5
VP

   445HD
450HD
C450HD		  
Call monitoring for call queues (listen, whisper, barge, take over)

CCX (pending confirmation)

VVX(partial)

Edge E

 Partial   445HD
450HD
C450HD		  
Call monitoring for shared line appearance (listen, whisper, barge, take over) Edge E Partial  

445HD

450HD

C450HD

 
Call monitoring for shared line groups (listen, whisper, barge, take over, conference barge)

VVX(partial)

Edge E (conference barge only)

 Partial  

445HD

450HD

C450HD

 
Call park (see note) CCX
Edge B, E
VVX

CP (partial)

T2
T3
T4
T5
VP

 ✔ 445HD
450HD
C450HD
RX50		  
Aim call park (park using line key)  

Partial

   445HD
450HD
C450HD		  
Sync in-call status with Zoom desktop client and mobile app ✔ ✔ ✔    
Transfer to voicemail (see note) ✔ ✔ with DTMF code ✔ with DTMF code
Audio intercom ✔ ✔   (pending confirmation)  

Additional features

 
Add local contacts to physical phone directory ✔  
Background image

Partial

 

Partial

6871

8811

8841

8845

8851

8861

8865

 (pending confirmation)  
Emergency services location reporting

VVX (partial)

Edge B, E

Trio C60, Trio 8500, Trio 8800

 Partial   405HD
420HD
445HD
C450HD		  
Call history for signed users

Partial

 ✔ ✔  

 
Company directory search (search phone users in the account) - see note

Edge B, E

VVX
CCX
DECT
Trio

 ✔ ✔ ✔

GRP2601

GRP2602

GRP2603

GRP2604
Cloud Paging (see note)

Edge E

T58W, T53/T54/T57W, T43U/46U/48U, T31P/ T31G/ T33G

  

C450HD

450HD

445HD

 

DND (do not disturb) status

(see note for limitations)

 ✔ ✔ ✔ ✔ ✔

DND presence status sync

Edge E

CCX400/500/600/700

VVX150/250/350/450

        
Group call pickup

VVX (partial)

Edge E 

CCX (pending confirmation)

 Partial   445HD
450HD
C450HD		  
Hot desking (see note) ✔ ✔ ✔

445HD
450HD

C450HD

  
Tap to Hot desk Edge E    

 

  
Local survivability

VVX

CCX

Trio

CP920 CP925 T31G T31P T33G T42S T46S T48S T43U T46U T48U T53 T53W T54W T57W T58W W60P W70B W80DM W90DM

  

445HD

450HD

C450HD

RX50

MP-112

MP-114

Mp-118

Mp-124

MP-1288(*)

  
Message waiting indicator for SLG/SLA ✔ ✔ ✔ ✔ ✔
Multiple line keys assigned to direct phone numbers (see note) ✔ ✔ ✔ 445HD
450HD
C450HD		  
Opt in/out of Shared Line Groups from IP Phone

CCX (partial)

VVX (partial)

Edge E (partial)

 CP (partial)
T2
T3
T4
T5
VP		  

445HD
450HD
C450HD

 
Privacy mode

VVX (partial)

Poly Edge E

 Partial  

445HD

450HD

C450HD

 
Set up call forwarding ✔ ✔ ✔ ✔ ✔
Screen lock (see note) VVX
CCX
Edge E 		 CP
T2
T3
T4
T5
VP		      
Shared directory of external contacts ✔ ✔ ✔ ✔ 260x
Shared lines (Call delegation and shared line groups)

CCX (partial)

VVX (partial)

Edge E (partial)

 CP (partial)
T2
T3
T4
T5
VP		   445HD
450HD
C450HD		  
Speed dial and busy lamp field

Trio (pending confirmation)

VVX (partial)
CCX
Edge B, E

 Partial ✔ Partial 260x
Send and receive fax (see the notes for ATA limitations)

OBi30X OBi508

    

MP1288, MediaPack MP504/508 (formally M500Li)

MP1XX

HT8XX ATA

Administration

 
Assisted provisioning ✔ ✔ ✔ ✔
(see note)		 ✔
Auto firmware upgrade ✔ ✔ ✔  ✔ ✔
Custom admin password set in web portal and custom language ✔ ✔ ✔ Partial  (pending confirmation)
Custom firmware rule ✔ ✔ ✔ ✔  
Custom firmware required   ✔   ✔  
Custom time format and zone ✔ ✔ ✔ ✔  (pending confirmation)
Enable or disable phone web admin portal ✔ ✔ ✔ ✔  
Multiple phone users per device (see note) D230
ATAs
ROVE B2, B4		 W series ATA191
ATA192		  MP  
Provision templates (see note)

✔

 ✔ ✔  ✔ ✔
Sync time with NTP server ✔ ✔ ✔ ✔ ✔
TLS and SRTP ✔ ✔ ✔ ✔ ✔
Zero touch provisioning ✔ ✔ ✔ Partial  

 

Notes for features with partial support

Admin password

The firmware requirements of AudioCodes 445HD, 450HD, C450HD to support admin password:

  • 445HD, 450HD, C450HD: 3.4.6.565 or later versions

The Admin Password setting located in the account-level desk phone settings doesn't apply to these models:

  • AudioCodes: MP112, MP114, MP118, MP124
  • Algo SIP-based devices
  • CyberData SIP-based devices

Aim call park (park using line key)

Aim call park (park using line key) is supported on these models:

  • AudioCodes: 445HD, 450HD, C450HD
  • Yealink: CP925, CP960, CP965, T27G, T31P, T31G, T33G, T43U, T46U, T42S, T46S, T48S, T53W, T54W, T56A, T57W, T58W, T58A, VP59

Assisted provisioning

Algo: Assisted provisioning is available for Algo paging devices. As of the time of this release, certain devices such as model 8180 do not pass the assisted provisioning, therefore the model 8180 device may need to be manually provisioned as Other/Generic device while we are working on resolving the issue.

CyberData: Assisted provisioning is available for CyberData paging devices. However some older product lines are missing the necessary SSL device certificate support required for assisted provisioning (also known as auto-URL provisioning), therefore the older product lines may still need to be manually provisioned as Other/Generic devices. Please reach out to CyberData support for details. You can identify if a CyberData device supports assisted provisioning. 

Background image

The following phone models support background image.

  • Cisco: 6871, 8811, 8841, 8845, 8851, 8865
  • Poly:
    • CCX 400/500/600/700
    • VVX 250, VVX 311, VVX 350, VVX 410, VVX 450, VVX 501
    • Edge E100, E200, E300, E320, E400, E450, E500, E550
  • Yealink: 
    • CP925, CP960, CP965
    • T33G, T46U, T48S, T48U, T48G, T57W, T58A, T58W
    • VP59

Cloud Paging

Cloud paging is supported on the following devices:

  • AudioCodes: C450HD, 450HD, 445HD
  • Poly: Edge E series
  • Yealink: T53W, T54W, T57W, T58W, T43U, T46U, T48U, T31P, T31G, T33G

Do not disturb (DND) status

The DND status only applies to the phone you set it on. Setting DND on the following certified IP Phones will sync the presence state to your desktop and/or mobile client:

  • Poly:
    • Egde E series
    • VVX 150, VVX 250, VVX 350, VVX 450
  • Yealink:
    • T31G, T31P, T33G, T42S, T43U, T46S, T46U, T48S, T48U, T53, T53W, T54W, T56A, T57W, T58A, T58W
    • VP59

The DND status functions differently depending on the manufacturer:

  • Poly: Sound notifications are blocked, but you will still see a visual notification on the phone's screen.
  • Yealink: All on-screen and sound notifications are blocked.

Call control from Zoom desktop client

Call control from Zoom desktop client is supported on these models:

  • Poly:
    • VVX 101/150/201/250/301/311/350/401/411/450/501/601
    • Edge E100, E220, E300, E320, E350, E400, E450, E500, E550
  • Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T58W, VP59

Call delegation and shared line groups

The following phone models support call delegation and shared line groups. Models not on this list might support some features like making and receiving calls using a shared line, but won’t show the status of shared lines.

  • AudioCodes: 450HD, C450HD, 445HD
  • Poly: Edge E series, CCX 400/500/600/700, VVX 150/250/350/450
  • Yealink: All certified models except CP920, W56P, W60P, W80, W90

Call flip

Call flip is supported on these models:

  • AudioCodes: 445HD, 450HD, C450HD
  • Poly: All certified models except Edge B series, OBi302, OBi508, SoundPoint 335, SoundPoint 550, SoundPoint 650, SoundStation 5000, SoundStation 6000, Trio 8500, Trio 8800
  • Yealink: All certified models except CP920, CP960, W56P, W60P, W80, W90

All other certified Poly and Yealink models support call flip.

Call history for signed users

Call park

Call park is supported on these models:

Call monitoring (listen, whisper, barge, take over)

Call monitoring is supported on these models:

Call monitoring for call queues (listen, whisper, barge, take over)

Call monitoring for call queues is supported on these models:

  • Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W
  • Firmware requirements:
    • T27G (69.85.3.11 or later versions)
    • T31G, T31P, T33G (124.85.3.11 or later versions)
    • T42S, T46S, T48S (66.85.3.11 or later versions)
    • T43U, T46U (108.85.3.11 or later versions)
    • T53, T53W, T54W, T57W (96.85.3.12 or later versions)
    • T56A, T58A (58.85.3.8 or later versions)
    • VP59 (91.85.3.9 or later versions)
    • T58W (150.86.3.4 or later versions)

Call monitoring for shared line appearance (listen, whisper, barge, take over)

Call monitoring for shared line appearance (call delegation) is supported on these models:

  • AudioCodes: 450HD, C450HD
  • Yealink: T27G, T31P, T31G, T33G,  T42S, T43U, T46S, T48S, T46U, T53W, T54W, T56A, T57W, T58W, T58A, VP59

Call monitoring for shared line groups (listen, whisper, barge, take over, conference barge)

Call monitoring for shared line groups is supported on these models:

  • AudioCodes: 450HD, C450HD
  • Poly: Certified Edge E series
  • Yealink: T43U, T46U, T42S, T46S, T48S, T27G, T31P, T31G, T33G, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W
  • Firmware requirements:
    • T43U, T46U (108.85.3.15 or later version)
    • T42S, T46S, T48S (66.85.3.15 or later version)
    • T27G (69.85.3.15 or later version)
    • T31P, T31G, T33G (124.85.3.15 or later version)
    • T53, T53W, T54W, T57W (96.86.3.2 or later version)
    • T56A, T58A (58.85.3.14 or later version)
    • VP59 (91.85.3.13 or later version)
    • T58W (150.86.3.4 or later version)

Companion mode

Companion mode is supported on these models:

  • Poly: VVX series models (except VVX 101, VVX 150, VVX D230), Edge E series
  • Yealink: CP925, CP960, CP965, T27G, T31G, T31P, T33G, T43U, T46U, T48U, T42S, T46S, T48S, T53, T53W, T54W, T57W, T56A, T58A, T58W, VP59

Company directory search

Company directory search is supported on these models:

Notes:

  • The Zoom Phone admin must re-sync desk phones for the contacts directory to appear. Alternatively, phone users can re-sync their desk phone by manually rebooting it.
  • Refer to the quick start guides for Poly or Yealink if you need help using the company directory.
  • If company directory search isn't working, make sure to open outbound port 390.

Custom firmware rules

A custom firmware that includes the vendor, model, and firmware version that can be applied in the firmware management of those devices.

Custom firmware required

Yealink phone models require a custom firmware that is built specifically for Zoom Phone, while certified IP phones from other manufacturers use the firmware that comes from those vendors and isn't specific to Zoom Phone.

Emergency services location reporting

Emergency services location reporting is supported on these models:

  • AudioCodes: 405HD, 420HD, 445HD. C450HD
  • Poly: VVX101, VVX150, VVX201, VVX250, VVX301, VVX311, VVX350, VVX401, VVX411, VVX450, VVX501, VVX601, Edge B and E series, Trio C60, Trio 8500, Trio 8800
    Note: The Edge B series IP phones is an LLDP-MED endpoint that expects an LLDP-MED extension TLV. Admin must make sure the LAN switch supports and is configured with LLDP-MED TLV extension. For more details follow the Poly article.
  • Yealink: 
    • SIP: T27G, T31G, T31P, T33G, T42S, T43U, T46U, T48U, T46S, T48S, T53W, T54W, T57W
    • DECT: W60B, W70B, W80B, W90B
    • Android: T58V, T58W, CP960, CP965, VP59

Group call pickup

Group call pickup is supported on these models:

  • AudioCodes: 445HD, 450HD, C450HD
  • Poly: The following models with firmware version 6.4.1 or higher.
    VVX250, VVX301, VVX311, VVX350, VVX401, VVX411, VVX450, VVX501, VVX601
  • Yealink: CP920, CP925, CP960, T27G, T31G, T31P, T33G, T42S, T43U, T46S, T46U, T48S, T53, T53W, T54W, T56A, T57W, T58A, VP59

Hot desking

The following models support hot desking:

Tap to Hot desk

If you're using the Zoom client on your Android or iOS device, you can automatically sign into those devices by using the Tap to Hotdesk feature. This is supported on Android/iOS Zoom client version 5.14.0 or higher.

The following models support Tap to hot desk:

Poly: Edge E series

Local survivability

Zoom Phone local survivability is supported on these models:

Poly: VVX, CCX, Trio

AudioCodes: 445HD, 450HD, C450HD, RX50, MP-112, MP-114, MP-118, MP-124, MP-1288

Yealink: CP920, CP925, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W, T58W, W60P, W70B, W80DM, W90DM

Message waiting indicator for SLG/SLA

When enabled, IP phones display against the line key of an extension a message waiting indicator to let members of a Shared Line Group or Shared Line Appearance know a message was left on the line.

Submit a request to Zoom Support to enable this feature.

Multiple line keys

Multiple line keys are supported on these models:

Multiple phone users per device

You can assign multiple phone users to these models. This feature is also known as
multi-SIP extension registry.

  • AudioCodes: All certified MP series gateways
  • Cisco: ATA191, ATA192
  • Poly: D230, OBi302, OBi504, OBi508, Rove series DECT system
  • Yealink: W56P, W60P, W70B, W80, W90

Privacy mode

Privacy mode is supported on these models:

  • AudioCodes: 450HD, C450HD
  • Yealink: T53, T54W, T57W, T53W, T31P, T31G, T33G, T46U, T43U, T27G, T42S, T46S, T48S, T56A, T58V, VP59

Provision templates

Provision templates are supported on these models.

Screen lock

The following models support screen lock:

Note: Screen lock is only supported on desk phones assigned to one phone user. Screen lock is not supported on common area phones and phones with multiple phone users.

Speed dial and busy lamp field

The following models support speed dial and busy lamp field:

  • AudioCodes: 445HD, 450HD
  • Cisco: All certified models
  • Poly: Edge B10/B20/B30 and E series, CCX 400/500/600/700, VVX 150/250/350/450
    Note: For Edge B series models, speed dial only supports characters 0-9,*,#,a,b,c,d. “Pause” is not supported.
  • Yealink: All certified models except CP920, W56P, W60P, W80, W90

Transfer to voicemail

Transfer to voicemail is supported on these models:

Zero touch provisioning (ZTP)

See the list of certified Zoom Phone devices for models that support ZTP.

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