Supported desk phone features
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The following table provides the list of features available on certified desk phones.
Note: This article does not apply to certified gateways and analog telephone adapters.
This article covers:
- Comparison
- Notes for features with partial support
- Admin password
- Aim call park (park using line key)
- Assisted provisioning
- Do not disturb (DND) status
- Call control from Zoom desktop client
- Call delegation and shared line groups
- Call flip
- Call park
- Call monitoring (listen, whisper, barge, take over)
- Call monitoring for call queues (listen, whisper, barge, take over)
- Call monitoring for shared line appearance (listen, whisper, barge, take over)
- Call monitoring for shared line groups (listen, whisper, barge, take over, conference barge)
- Companion mode
- Company directory search
- Emergency services location reporting
- Group call pickup
- Hot desking
- Multiple line keys
- Multiple phone users
- Privacy mode
- Provision templates
- Speed dial and busy lamp field
- Transfer to voicemail
- Zero touch provisioning (ZTP)
Prerequisites for using support desk phone features
- Provisioned desk phone assigned to a phone user
Note: If you have provisioned desk phone set up as a common area phone, some desk phone features will be limited.
Comparison of supported desk phone features by brand
The following table compares phone feature across certified models.
Legend:
- Model series name (for example, VVX): All models in the series support the feature, unless the table states (partial) after the series name.
- Partial: Only some models support the feature. Click the embedded link to view a list of supported models.
- Check mark icon (✔): All certified models for the brand are supported.
Feature | Poly | Yealink | Cisco | AudioCodes |
Basic calling features
|
All certified models |
|||
Basic admin features
|
All certified models |
|||
In-call controls |
||||
Elevate to Zoom meeting | ||||
Call control from Zoom desktop client | VVX (partial) |
T2 |
||
Companion mode | VVX (partial) |
CP (partial) T2 |
||
Call flip (see note) | CCX DECT VVX |
T2 T3 T4 T5 VP |
445HD 450HD C450HD |
|
Call monitoring (listen, whisper, barge, take over) - see note | VVX (partial) |
CP (partial) T2 |
445HD 450HD C450HD |
|
Call monitoring for call queues (listen, whisper, barge, take over) | Partial | |||
Call monitoring for shared line appearance (listen, whisper, barge, take over) | Partial | |||
Call monitoring for shared line groups (listen, whisper, barge, take over, conference barge) | Partial | |||
Call park (see note) | CCX Edge B VVX |
CP (partial) T2 |
✔ | 445HD 450HD C450HD RX50 |
Aim call park (park using line key) | 445HD 450HD C450HD |
|||
Sync in-call status with Zoom desktop client and mobile app | ✔ | ✔ | ✔ | |
Transfer to voicemail (see note) | Partial | Partial | Partial | |
Audio intercom | ✔ | ✔ | ||
Additional features |
||||
Emergency services location reporting | VVX (partial) | Partial | 405HD 420HD 445HD C450HD |
|
Company directory search (search phone users in the account) - see note | VVX CCX DECT Trio |
✔ | ✔ | |
DND (do not disturb) status (see note for limitations) |
✔ | ✔ | ✔ | |
Group call pickup | VVX (partial) | Partial | 445HD 450HD C450HD |
|
Hot desking (see note) | ✔ | ✔ | ✔ | 445HD 450HD |
Multiple line keys assigned to direct phone numbers (see note) | ✔ | ✔ | ✔ | 445HD 450HD C450HD |
Privacy mode | Partial | |||
Set up call forwarding | ✔ | ✔ | ||
Screen lock (see note) | VVX CCX ATAs Edge B |
CP T2 T3 T4 T5 VP |
||
Shared directory of external contacts | ||||
Shared lines (Call delegation and shared line groups) |
CCX (partial) VVX (partial) |
CP (partial) T2 T3 T4 T5 VP |
445HD 450HD C450HD |
|
Speed dial and busy lamp field | VVX (partial) CCX Edge B |
Partial | Partial | Partial |
Send and receive fax (see setup guide for limitations) | Partial | |||
Administration |
||||
Assisted provisioning | ✔ | ✔ | ✔ | ✔ (see note) |
Auto firmware upgrade | ✔ | ✔ | ✔ | |
Custom admin password set in web portal and custom language | ✔ | ✔ | ✔ | Partial |
Custom firmware required | ✔ | |||
Custom time format and zone | ✔ | ✔ | ✔ | ✔ |
Enable or disable phone web admin portal | ✔ | ✔ | ✔ | ✔ |
Multiple phone users per device (see note) | D230 ATAs DECT |
DECT | MP | |
Provision templates (see note) | ATAs CCX DECT VVX |
✔ | ✔ | ✔ |
Sync time with NTP server | ✔ | ✔ | ✔ | ✔ |
TLS and SRTP | ✔ | ✔ | ✔ | ✔ |
Zero touch provisioning | ✔ | ✔ | ✔ | Partial |
Notes for features with partial support
Admin password
The firmware requirements of AudioCodes 445HD, 450HD, C450HD to support admin password:
- 445HD, 450HD, C450HD: 3.4.6.565 or later versions
The Admin Password setting located in the account-level desk phone settings doesn't apply to these models:
- AudioCodes: MP112, MP114, MP118, MP124
- Algo SIP-based devices
- CyberData SIP-based devices
Aim call park (park using line key)
Aim call park (park using line key) is supported on these models:
- AudioCodes: 445HD, 450HD, C450HD
- Yealink: CP925, CP960, CP965, T27G, T31P, T31G, T33G, T43U, T46U, T42S, T46S, T48S, T53W, T54W, T56A, T57W, T58W, T58A, VP59
Assisted provisioning
Algo: Assisted provisioning is available for Algo paging devices. As of the time of this release, certain device such as model 8180 do not pass the assisted provisioning, therefore the model 8180 device may need to be manually provisioned as Other/Generic device while we are working on resolving the issue.
CyberData: Assisted provisioning is available for CyberData paging devices. However some older product lines are missing the necessary SSL device certificate support required for assisted provisioning (also known as auto-URL provisioning), therefore the older product lines may still need to be manually provisioned as Other/Generic devices. Please reach out to CyberData support for details. You can identify if a CyberData device supports assisted provisioning.
Do not disturb (DND) status
The DND status only applies to the phone you set it on. This status does not sync on other desk phones assigned to you or the Zoom desktop client or mobile app.
The DND status functions differently depending on the manufacturer:
- Poly: Sound notifications are blocked, but you will still see a visual notification on the phone's screen.
- Yealink: All on-screen and sound notifications are blocked.
Call control from Zoom desktop client
Call control from Zoom desktop client is supported on these models:
- Poly: VVX 101/150/201/250/301/311/350/401/411/450/501/601
- Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T58A, VP59
Call delegation and shared line groups
The following phone models support call delegation and shared line groups. Models not on this list might support some features like making and receiving calls using a shared line, but won’t show the status of shared lines.
- AudioCodes: 450HD, C450HD, 445HD
- Poly: CCX 400/500/600/700, VVX 150/250/350/450
- Yealink: All certified models except CP920, W56P, W60P, W80, W90
Call flip
Call flip is supported on these models:
- AudioCodes: 445HD, 450HD, C450HD
- Poly: All certified models except Edge B series, OBi302, OBi508, SoundPoint 335, SoundPoint 550, SoundPoint 650, SoundStation 5000, SoundStation 6000, Trio 8500, Trio 8800
- Yealink: All certified models except CP920, CP960, W56P, W60P, W80, W90
All other certified Poly and Yealink models support call flip.
Call park
Call park is supported on these models:
- AudioCodes: 445HD, 450HD, C450HD
- Cisco: All certified models
- Poly: All certified Edge B, CCX, and VVX series models
- Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W
Call monitoring (listen, whisper, barge, take over)
Call monitoring is supported on these models:
- AudioCodes: 445HD, 450HD, C450HD
- Poly: All certified VVX series models except Edge B series, VVX 101/150/201
- Yealink: All certified models except CP920, W56P, W60P, W80, W90
Call monitoring for call queues (listen, whisper, barge, take over)
Call monitoring for call queues is supported on these models:
- Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W
- Firmware requirements:
- T27G (69.85.3.11 or later versions)
- T31G, T31P, T33G (124.85.3.11 or later versions)
- T42S, T46S, T48S (66.85.3.11 or later versions)
- T43U, T46U (108.85.3.11 or later versions)
- T53, T53W, T54W, T57W (96.85.3.12 or later versions)
- T56A, T58A (58.85.3.8 or later versions)
- VP59 (91.85.3.9 or later versions)
- T58W (150.86.3.4 or later versions)
Call monitoring for shared line appearance (listen, whisper, barge, take over)
Call monitoring for shared line appearance (call delegation) is supported on these models:
- Yealink: T27G, T31P, T31G, T33G, T42S, T43U, T46S, T48S, T46U, T53W, T54W, T56A, T57W, T58W, T58A, VP59
Call monitoring for shared line groups (listen, whisper, barge, take over, conference barge)
Call monitoring for shared line groups is supported on these models:
- Yealink: T43U, T46U, T42S, T46S, T48S, T27G, T31P, T31G, T33G, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W
- Firmware requirements:
- T43U, T46U (108.85.3.15 or later version)
- T42S, T46S, T48S (66.85.3.15 or later version)
- T27G (69.85.3.15 or later version)
- T31P, T31G, T33G (124.85.3.15 or later version)
- T53, T53W, T54W, T57W (96.86.3.2 or later version)
- T56A, T58A (58.85.3.14 or later version)
- VP59 (91.85.3.13 or later version)
- T58W (150.86.3.4 or later version)
Companion mode
Companion mode is supported on these models:
- Poly: VVX series models (except VVX 101, VVX 150, VVX D230)
- Yealink: CP925, CP960, CP965, T27G, T31G, T31P, T33G, T43U, T46U, T48U, T42S, T46S, T48S, T53, T53W, T54W, T57W, T56A, T58A, T58W, VP59
Company directory search
Company directory search is supported on these models:
- AudioCodes: 450HD, C450HD, 445HD
- Poly: All certified CCX, VVX, Rove, and Trio series models
Note: The D230 DECT phone does not support company directory search. - Yealink: All certified models except CP965
Notes:
- The Zoom Phone admin must re-sync desk phones for the contacts directory to appear. Alternatively, phone users can re-sync their desk phone by manually rebooting it.
- Refer to the quick start guides for Poly or Yealink if you need help using the company directory.
- If company directory search isn't working, make sure to open outbound port 390.
Emergency services location reporting
Emergency services location reporting is supported on these models:
- AudioCodes: 405HD, 420HD, 445HD. C450HD
- Poly: VVX101, VVX150, VVX201, VVX250, VVX301, VVX311, VVX350, VVX401, VVX411, VVX450, VVX501, VVX601
- Yealink:
- SIP: T27G, T31G, T31P, T33G, T42S, T43U, T46U, T48U, T46S, T48S, T53W, T54W, T57W
- DECT: W60B, W70B, W80B, W90B
- Android: T58V, T58W, CP960, CP965, VP59
Group call pickup
Group call pickup is supported on these models:
- AudioCodes: 445HD, 450HD, C450HD
- Poly: The following models with firmware version 6.4.1 or higher.
VVX101, VVX150, VVX201, VVX250, VVX301, VVX311, VVX350, VVX401, VVX411, VVX450, VVX501, VVX601 - Yealink: CP920, CP925, CP960, T27G, T31G, T31P, T33G, T42S, T43U, T46S, T46U, T48S, T53, T53W, T54W, T56A, T57W, T58A, VP59
Hot desking
The following models support hot desking:
- AudioCodes: 445HD, 450HD
- Cisco: All certified models
- Poly: All certified models except the following:
- Poly Edge-B models
- D230
- ROVE
- OBI ATA series
- Yealink: All certified models except the following:
- CP920, CP925, CP960, CP965,
- W56P, W60P, W70B, W80M, W90M
Multiple line keys
Multiple line keys are supported on these models:
- AudioCodes: 445HD, 450HD, C450HD
- Poly: All certified models
- Yealink: All certified models
Multiple phone users per device
You can assign multiple phone users to these models. This feature is also known as
multi-SIP extension registry.
- AudioCodes: All certified MP series gateways
- Poly: D230, OBi302, OBi504, OBi508, Rove series DECT system
- Yealink: W56P, W60P, W70B, W80, W90
Privacy mode
Privacy mode is supported on these models:
- Yealink: T53, T54W, T57W, T53W, T31P, T31G, T33G, T46U, T43U, T27G, T42S, T46S, T48S, T56A, T58V, VP59
Provision templates
Provision templates are supported on these models.
- AudioCodes: All certified models
- Cisco: All certified models
- Poly: All certified models
- Yealink: All certified models
Screen lock
The following models support screen lock:
- Poly: All certified models except DECT phones.
- Yealink: All certified models except DECT phones.
Note: Screen lock is only supported on desk phones assigned to one phone user. Screen lock is not supported on common area phones and phones with multiple phone users.
Speed dial and busy lamp field
The following models support speed dial and busy lamp field:
- AudioCodes: 445HD, 450HD
- Cisco: All certified models except 7811/7832/8832
- Poly: Edge B10/B20/B30, CCX 400/500/600/700, VVX 150/250/350/450
Note: For Edge B series models, speed dial only supports characters 0-9,*,#,a,b,c,d. “Pause” is not supported. - Yealink: All certified models except CP920, W56P, W60P, W80, W90
Transfer to voicemail
Transfer to voicemail is supported on these models:
- AudioCodes: 445HD, 450HD, C450HD
- Poly: All non-EOL models
- Yealink: All certified models
Zero touch provisioning (ZTP)
See the list of certified Zoom Phone devices for models that support ZTP.
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