Supported desk phone features Follow

Overview

The following table provides the list of features available on supported devices.

Prerequisites

• Provisioned desk phone

This article covers:

• In-call controls
• Additional features
• Administration

Comparison

Click the embedded links to learn more about each feature.

Feature	Polycom	Yealink	Cisco	AudioCodes
In-call controls
Hold/resume calls	✔	✔	✔	✔
Transfer calls	✔	✔	✔	✔
View and manage voicemail	✔	✔	✔	✔
Set up call forwarding (see note A)		Partial		Partial
Elevate to Zoom meeting
Call flip (see note B)	Partial	Partial
Sync in-call status with Zoom Desktop Client and Mobile App	✔	✔	✔
Additional features
Set status to Do Not Disturb (see note C)	Partial	Partial	Partial
Multiple line keys assigned to direct phone numbers	✔	✔	✔
Call delegation and shared line groups (see note D)	Partial	Partial
Contacts directory sync
Administration
Sync time with NTP server	✔	✔	✔	✔
Set custom admin password and language	✔	✔	✔	✔
Set custom time format and zone	✔	✔	✔	✔
TLS and SRTP	✔	✔	✔	✔
Assisted provisioning	✔	✔	✔	✔
Zero touch provisioning	Only VVX series phones	✔		✔
Custom firmware required		✔
Auto firmware upgrade	✔	✔		✔
Provision templates (see note E)	Partial	Partial	Partial
Assign multiple phone users to one device (see note F)	Partial	Partial

 

Note (A): Call forwarding from desk phones only works if the forward-to number is an external PSTN number or a Zoom Phone user/extension that is in the same SIP zone.

Note (B): Call flip is not supported on these models.

• Polycom: OBi302, OBi508, SoundPoint 335, SoundPoint 550, SoundPoint 650, SoundStation 5000, SoundStation 6000, Trio 8500, Trio 8800
• Yealink: CP920, CP960, W56P, W60P

Note (C): Setting your status to Do Not Disturb on a desk phone will block incoming call notifications. The Do Not Disturb status does not sync with the Zoom Desktop Client or Mobile App.

Note (D): The following phone models support call delegation and shared line groups. Models not on this list might support some features like making and receiving calls using a shared line, but won’t show the status of shared lines.

• Polycom: VVX150, VVX250, VVX350, VVX450
• Yealink: T42S, T46S, T48S, T54, T56, T58, VP59

Note (E): Provision templates are supported on these models.

• AudioCodes: 420HD, 440HD, 445HD
• Polycom: All supported VVX and trio series phones.
• Yealink: T42S, T46S, T48S, T53, T53W, T54W, T56A, T57W, T58A, VP59

Note (F): You can assign multiple phone users to these models.

• Polycom: OBi302, OBi508vs
• Yealink: W56P, W60P