Getting Started with ZDM for Windows Follow


Mobile Device Management, MDM, is software that allows IT admins to control, secure and enforce policies on smartphones, tablets, and other devices. MDM is intended to optimize functionality and security of mobile devices, while at the same time protecting the network.

System administrators can use Zoom's Mobile Device Management (ZDM) to assign updates to Windows devices from the web. Admins can create an update schedule that will automatically install Microsoft updates to devices that are missing them. Updates and devices can also be selected so that certain updates or devices are ignored by the automatic update schedule. 

This article covers:


  • Zoom Room license
  • Account owner, admin or Zoom Rooms role
  • Windows 10 Zoom Room(s)


How to enroll version 1703 or later Windows 10 devices

  1. Sign in to and navigate to Device Management.

  2. Select Windows, and open the link listed using Edge, IE, Google Chrome, or Firefox.

  3. Enter the access code.
  4. Follow the instructions on the device to complete the enrollment process.  

How to enroll version 1607 Windows 10 devices

  1. Open Edge or Internet Explorer and enter “ms-device-enrollment:?mode=mdm” in the address bar, then input the email “”.
  2. Click Next and view the error message. This is expected because auto discovery has not yet been implemented. 
  3. Manually enter the mdm server url: and click Next.
  4. Your device should finish enrolling within a few minutes.  

Note: For Windows 10 version 1607 you will not see your enrolled device immediately in your Zoom web portal.  It will be displayed after you log into a Zoom Room with the enrolled device.

How to enroll with a provisioning package

Option A: Integrate the provisioning package into the system installation image file

  1. Download the zdm.ppkg file from Zoom.
  2. Modify your system installation image file to include the Zoom provisioning package. Click here for instructions on how to change an image file. 
  3. Apply the modified image file to the desired devices.

Option B: Manually install the provisioning package file

  1. Download the zdm.ppkg file from Zoom.
  2. Double click the file to install it. Click yes when the Windows installation prompts appear.

Complete the installation for options A or B

  1. In Windows, navigate to Settings, click Accounts, then click Access work or school.
  2. The text "Connected to Zoom Rooms MDM" should appear on this page.
  3. Click the Info button. Click Sync if it is necessary to manually synchronize the devices.
  4. Sign into a Zoom Room on the enrolled device and wait while the data synchronizes.
  5. Your enrolled devices should now be visible on the Zoom web portal.

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