Managing Windows system updates with ZDM

Last Updated:

Windows devices that are enrolled in ZoomDevice Management (ZDM) service can be assigned Microsoft updates via the web interface. Admins can create an update schedule that will automatically install Microsoft updates to enrolled devices. Updates can also be configured so that only certain devices and/or update packages are included when the update time arrives. 

This article covers:

Prerequisites for managing Windows system updates with ZDM

  • Windows Zoom Room enrolled in ZDM
  • Account owner, admin or Zoom Rooms role

How to view update details

  1. Sign in to the Zoom web portal.
  2. Click Device Management, then Update Management.
  3. Click the Windows Update tab.
  4. You can view the following information in each column:
    • Details: A description of the update package. Click the update then click See Details for more information from Microsoft. 
    • Classification: This indicates the type of update as Security, Critical, or None.
    • Publish Date: This indicates when the update was published by Microsoft. 
    • Unassigned Devices: The number of devices that the update has not been assigned to.
    • Installed Status: The installed status of all devices the update has been assigned to. For example, if 100 devices were assigned the update and it has been installed on 30, the Installed Status would be 30%.

You can also view update details for an individual Windows device as follow:

  1. Click Device Management, then Device List.
  2. Select the Devices tab.
  3. Identify your device then to the far right, click the ellipse .
  4. Click Check For Update.

How to assign or ignore updates

  1. Sign in to the Zoom web portal.
  2. Click Device Management, then Updates Management.
  3. From this page you can assign or ignore updates individually or in bulk.
    • Assigning or ignoring updates individually:
      • To the right of the desired update, click the three-dotted icon
      • To assign an update, click Assign Devices, then select the devices you would like the update assigned to. Click Assign to finish. 
      • To ignore an update, Click Ignore this Update and the entry will be moved to the Ignored tab.
    • Assigning or ignoring updates in bulk:
      • Place a check mark next to the updates you want to select.
      • On the top right, click Assign Devices or Ignore.
  4. Once an update has been ignored you can find it again by clicking on the Ignored tab. Click Put back to move it back to the Active Updates tab.

How to configure an update schedule

  1. Sign in to the Zoom web portal.
  2. Click Device Management, then Update Management.
  3. Click Set Update Schedule.
  4. Select your Scheduled install day, your Active hours, and your Auto restart deadline.
  5. Click Save when you are finished.

Note: See here for help with troubleshooting Windows updates. 

Zoom Community

Join the 100K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.