Getting Started with ZDM for Mac Follow


Mobile Device Management, MDM, is software that allows IT admins to control, secure and enforce policies on smartphones, tablets, and other devices. MDM is intended to optimize functionality and security of mobile devices, while at the same time protecting the network.

System administrators can use Zoom's Mobile Device Management (ZDM) to remotely configure the Zoom Rooms app and upgrade the OS on managed Mac devices.

This article covers:


  • Zoom Room license
  • Account owner, admin or Zoom Rooms role
  • Mac Zoom Room computers
  • Apple ID


Individual device enrollment

  1. Navigate to the Device Management tab in the Zoom Portal.
  2. Click Apple, then click Enroll Device Individually.
  3. Ignore Step 1 and follow the instructions starting with Step 2 on the next page.
  4. Your enrolled device will appear on the Device Management page after it has been refreshed.

Enrollment with Apple Business Manager (ABM)

  1. Navigate to the Device Management tab in the Zoom Portal.
  2. Click Apple, then click Apple Business Manager (ABM).
  3. Follow the instructions on the page to enroll your new devices.
  4. If you are trying to enroll devices that are already in use, you will need to reset them to the factory default.
  5. To start this process on your Zoom Room Mac computer, press and hold the Command+R keys and access the macOS Utilities window.
  6. Click the Disk Utility then Continue. Click View, then click Show All Devices. Select the disk or volume to erase.
  7. Click Erase, then complete the following fields:

    • Name: Enter a name for the disk or volume, such as "Macintosh HD".
    • Format: Choose either APFS or Mac OS Extended (Journaled) to format as a Mac volume. Disk Utility will display a compatible format by default.
    • Scheme(if shown): Choose GUID Partition Map.
  8. Next, click Reinstall macOS from the Utilities window.
  9. Follow the onscreen instructions to choose your disk and begin installation. If the installer asks you to unlock the disk, enter the password you use to log in to your Mac. If it does not detect your disk, or it says that it can't install on your computer or volume, you might need to erase your disk. Allow the installation to finish before closing your Mac or turning it off.

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