Using ZDM with Mac devices

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System administrators can use Zoom's mobile device management (ZDM) tool to assign Macs to a Zoom Room. Once assigned and the Zoom Room is powered on, the device will automatically be logged in to the Zoom Room you've selected from the web. No need for activation codes, sign-in email addresses, or pairing codes with ZDM. You can also upgrade and rename the device with ZDM. 

This article covers:

Prerequisites for using ZDM with Mac devices

  • Zoom Rooms license
  • Account owner or admin privileges
  • Mac Zoom Room computers

How to complete ZDM pre-enrollment for Mac devices

Zoom requires an Apple MDM Push certificate to manage Apple devices. To begin, you will need to download the Apple MDM certificate, then upload and authenticate it to ZDM.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Device Management then click Enrollment.
  3. Under Enroll Devices, click the Apple tab.
  4. Click Upload Certificate.
  5. Click the Download link and save the .scsr file locally. 
  6. Sign in to Apple Push Certificates with your Apple ID.
  7. Click Create a Certificate.
  8. Upload the .scsr you downloaded in Step 5.
  9. Click Download for the MDM Push Certificate from Apple.
  10. Return to the Zoom web portal and upload the MDM Push Certificate you downloaded in Step 9.

How to complete ZDM enrollment for Mac devices

Individual enrollment

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Device Management then click Enrollment.
  3. Click Manual Enrollment.
  4. Ignore Step 1 Supervised Mode and follow the instructions starting with Step 2. 
  5. On your Mac, use Safari to open the link https://zdm.zoom.us
  6. Enter the Access Code in your Zoom web portal and click Enroll
  7. Once the configuration profile is downloaded, open it. 
  8. Install Zoom Rooms MDM to complete the enrollment process

Automated Enrollment with Apple Business Manager(ABM) / Apple School Manager (ASM)

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Device Management then click Enrollment.
  3. Click Automated Enrollment.
  4. Click Upload Token.
  5. Download the public key from Zoom.
  6. Sign in to Apple Business Manager or Apple School Manager with your account
  7. To create an MDM server, click Settings, then Device Management Settings, and then Add MDM Server.
  8. Give your MDM server a name and upload the public key you downloaded from Zoom in step 5 and click Save.
  9. Download your MDM server token and upload it to Zoom.
  10. Once the token has been uploaded, return to ABM or ASM and click Devices.mac_zdm.png
  11. Select Edit Device Management to assign the device to the MDM server you just created.
  12. After you successfully assign the device(s) to your desired server, click Refresh on the Enrollment page to immediately sync the assignment(s).
  13. For new Macs, once they are booted for the first time, you will see a Remote Configuration screen to install the profile.
    For existing Macs, you will need to factory reset the device to receive the Configuration profile.
  14. To start this process on your Zoom Room Mac computer, restart then press and hold the Command+R keys when you see the Apple logo to access the macOS Utilities window.
  15. Select the Disk Utility then Continue. Click View, and then click Show All Devices. Select the disk or volume to erase.
  16. Click Erase, then complete the following fields:

    • Name: Enter a name for the disk or volume, such as "Macintosh HD".
    • Format: Choose either APFS or Mac OS Extended (Journaled) to format as a Mac volume. Disk Utility will display a compatible format by default.
    • Scheme(if shown): Choose GUID Partition Map.
  17. Click Reinstall macOS from the Utilities window.
  18. Follow the on-screen instructions to choose your disk and begin the installation. If the installer asks you to unlock the disk, enter the password you use to log in to your Mac. If it does not detect your disk, or it says that it can't install on your computer or volume, you might need to erase your disk. Allow the installation to finish before closing your Mac or turning it off.
  19. Click Next on the remote configuration screen in setup assistant screens to install the configuration profile

Note: After enrolling your device and completing the setup assistant screens, the Zoom Room app will be automatically installed and launched, and you are ready to utilize the new features ZDM offers.

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