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Changing phone settings (desktop client or mobile app) Follow

Overview

This article lists the Zoom Phone settings available in the Zoom desktop client and mobile app. For example, you can change the ringtone for inbound calls and view essential information about your Zoom Phone account like your direct and extension numbers.

For a more advanced settings like voicemail and business hours, change your settings in the Zoom web portal.

This article covers:

Prerequisites

  • Zoom desktop client
    • Windows: 4.4.52570.0415 or higher
    • macOS: 4.4.52551.0414 or higher
    • Linux: 3.0.285090.0826 or higher
  • Zoom mobile app
    • Android: 4.4.52504.0411 or higher
    • iOS: 4.4.0 (52578.0415) or higher
  • Zoom Phone license

Desktop client

Note: Settings marked with a laptop icon (💻) can only be changed in the desktop client. These settings are not available in the web portal or mobile app.

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture then click Settings.
  3. Click the Phone tab.
    You will see the following information and options:
  • Direct Number: Displays any direct numbers assigned to you. Hover over the number then click the copy button to copy it to your system's clipboard.
  • Company Number: Displays the main company number and your extension number. Hover over the number then click the copy button to copy it to your system's clipboard.

    Note: To copy your direct or company number, highlight it, then right click and select Copy.
  • Local Dialing: Displays the country code used for local calling. You can change this in your Zoom Phone settings in the web portal.
  • Area Code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.
  • Shared Line Group (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.
    Note: This setting isn't in the the Linux client, but you can change this setting in the Zoom web portal. For more information, see a comparison of phone features across platforms.
  • Location Permission: Allow Zoom to access your location for emergency calling.
  • Emergency Address: Displays your current emergency address. Click Manage to manage your address if you see No Emergency Address detected or need to update your address.
  • Hide incoming calls while in a meeting💻: Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.
    Note: This setting only applies to the Zoom desktop client. If you are in a Zoom meeting using the desktop client, your provisioned desk phones will still ring. If you are in a Zoom meeting using the mobile app, you will still get notifications for incoming Zoom Phone calls.
  • Launch an external app or a URL for incoming calls 💻
  • Autodial Preference 💻: If you previously allowed a third-party app to automatically make calls, click Manage to view apps that have this permission and change the duration that the permission is in effect. 
    Note: This feature needs to be enabled by your admin.
  • Report problem: If requested by Zoom support, click Report to send diagnostic information to Zoom. You can also send diagnostic information by dialing and calling *#ZOOM# (*#9666#).

Enabling or disabling calls from call queues

Call queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues. 

Note:

  • To see a list of call queues you belong to, check your settings in the Zoom web portal. If you're a member of several call queues, you can enable or disable calls from specific call queues.
  • This setting applies to the desktop client, mobile app, and desk phones. This setting syncs across all platforms including the identical web portal setting.
  1. Sign in to the Zoom desktop client.
  2. Click your profile picture in the top-right corner.
  3. Follow one of these options:
    • To enable/disable all calls from call queues: Click the Receive Queues Calls toggle.
      Note: If switching this toggle to on, and you previously set toggles to off for specific call queues, your previous configuration will take effect.
    • To enable/disable calls from specific call queues: Click the toggles beside each call queue name to enable or disable call notifications from specific call queues.

Changing the ringtone 💻

Zoom uses the same ringtone for incoming meeting invites and phone calls. Go to your audio settings to change your ringtone.

  1.  Sign in to the Zoom desktop client.
  2. Click your profile picture then click Settings.
  3. Click the Audio tab.
  4. Click the Ringtones drop-down menu and select a ringtone. Click the play button to preview the ringtone.

Mobile app

  1. Sign in to the Zoom mobile app.
  2. Tap the Settings tab.
  3. Tap your tap name and photo to see your Zoom Phone extension and direct number. Tap a number to copy it to your system's clipboard.
    • Direct number: Displays any direct numbers assigned to you.
    • Extension: Displays your extension number.
  4. Tap Phone.
    You will see the following information and options:
  • Local calling: Displays the country code used for local calling.
  • Area code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.
  • Receive Queue Calls (only visible if you're a member of a call queue): Call queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues.  Follow one of these options:
    • To enable/disable all calls from call queues: Click the Receive Queue Calls toggle.
      Note: If switching this toggle to on, and you previously set toggles to off for specific call queues, your previous configuration will take effect.
    • To enable/disable calls from specific call queues: Click the toggles beside each call queue name to enable or disable call notifications from specific call queues.
  • Receive Shared Line Group calls (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.
  • Report Problem: If you are having issues with Zoom Phone and you contacted Zoom support, click Report Problem when requested by support. You can also send diagnostic information by dialing and calling *#ZOOM# (*#9666#).