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Changing phone settings (desktop client or mobile app) Follow

Overview

If you have Zoom Phone activated on your account, you can use change certain Zoom Phone settings in the Zoom desktop client or mobile app.

Note:

This article covers:

Prerequisites

  • Zoom desktop client
    • Windows: 4.4.52570.0415 or higher
    • macOS: 4.4.52551.0414 or higher
    • Linux: 3.0.285090.0826 or higher
  • Zoom mobile app
    • Android: 4.4.52504.0411 or higher
    • iOS: 4.4.0 (52578.0415) or higher
  • Zoom Phone license

Desktop client

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture then click Settings.
  3. Click the Phone tab.
    You will see the following information and options:
  • Direct Number: Displays any direct numbers assigned to you.
  • Company Number: Displays the main company number and your extension number.
    Note: To copy your direct or company number, highlight it, then right click and select Copy.
  • Local Dialing: Displays the country code used for local calling. You can change this in your Zoom Phone settings in the web portal.
  • Area Code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.
  • Shared Line Group (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.
    Note: This setting isn't in the the Linux client, but you can change this setting in the Zoom web portal. For more information, see a comparison of phone features across platforms.
  • Hide incoming calls while in a meeting: Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.
    Note:  This setting only applies to the Zoom desktop client. If you are in a Zoom meeting using the desktop client, your provisioned desk phones will still ring. If you are in a Zoom meeting using the mobile app, you will still get notifications for incoming Zoom Phone calls.
  • Location Permission: Allow Zoom to access your location for emergency calls.
  • Launch an external app or a URL for incoming calls
  • Report problem: If requested by Zoom support, click Report to send diagnostic information to Zoom. You can also send diagnostic information by dialing and calling *#ZOOM# (*#9666#).

Enable or disable calls from call queues

Call queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues. 

Note:

  • To see a list of call queues you belong to, check your settings in the Zoom web portal. If you're a member of several call queues, you can enable or disable calls from specific call queues.
  • This setting applies to the desktop client, mobile app, and desk phones. This setting syncs across all platforms including the identical web portal setting.
  1. Sign in to the Zoom desktop client.
  2. Click your profile picture in the top-right corner.
  3. Follow one of these options:
    • To enable/disable all calls from call queues: Click the Receive Queues Calls toggle.
      Note: If switching this toggle to on, and you previously set toggles to off for specific call queues, your previous configuration will take effect.
    • To enable/disable calls from specific call queues: Click the toggles beside each call queue name to enable or disable call notifications from specific call queues.

Mobile app

  1. Sign in to the Zoom mobile app.
  2. Tap the Settings tab.
  3. Tap Phone.
    You will see the following information and options:
  • Direct number: Displays any direct numbers assigned to you.
  • Company number: Displays the main company number and your extension number.
    Note: To copy your direct or company number, tap it, then tap Copy.
  • Local calling: Displays the country code used for local calling.
  • Area code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.
  • Receive Queue Calls (only visible if you're a member of a call queue): Call queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues.  Follow one of these options:
    • To enable/disable all calls from call queues: Click the Receive Queue Calls toggle.
      Note: If switching this toggle to on, and you previously set toggles to off for specific call queues, your previous configuration will take effect.
    • To enable/disable calls from specific call queues: Click the toggles beside each call queue name to enable or disable call notifications from specific call queues.
  • Receive Shared Line Group calls (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.
  • Diagnostics: If you are having issues with Zoom Phone and you contacted Zoom support, tap Diagnostics then Report diagnostic information when requested by support. You can also send diagnostic information by dialing and calling *#ZOOM# (*#9666#).