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Changing phone settings (desktop client or mobile app) Follow

Overview

If you have Zoom Phone activated on your account, you can use change certain Zoom Phone settings in the Zoom Desktop Client or Mobile App.

Note: For a more advanced settings like voicemail and business hours, change your settings in the Zoom web portal.

Prerequisites

  • Zoom Desktop Client
    • Windows: 4.4.52570.0415 or higher
    • macOS: 4.4.52551.0414 or higher
    • Linux: 3.0.285090.0826 or higher
  • Zoom Mobile App
    • Android: 4.4.52504.0411 or higher
    • iOS: 4.4.0 (52578.0415) or higher
  • Zoom Phone license

Viewing Zoom Phone information and settings

  1. Sign in to the Zoom Desktop Client.
  2. Click your profile picture then click Settings.
  3. Select Phone.
    You will see the following information and options:
  • Direct number: Displays any direct numbers assigned to you.
  • Company number: Displays the main company number and your extension number.
    Note: To copy your direct or company number, highlight it, then right click and select Copy.
  • Local calling: Displays the country code used for local calling. You can change this in your Zoom Phone settings in the web portal.
  • Area code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.
  • Shared Line Group (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.
  • Hide incoming calls while in a meeting: Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.
    Note
    • This setting only applies to the Zoom Desktop Client. If you are in a Zoom meeting in the desktop client, your provisioned desk phones will still ring.
    • If you are in a Zoom meeting in the mobile app, you will not get any notifications for incoming Zoom Phone calls.
  • Diagnostics: If requested by Zoom support, click Report to send diagnostic information to Zoom.

Enable or disable calls from call queues

Call queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.

Note: To see a list of call queues you belong to, check your settings in the Zoom web portal. If you're a member of several call queues, you can only enable or disable all calls from call queues. You can't change the setting for each call queue.

  1. Sign in to the Zoom Desktop Client.
  2. Click your profile picture in the top-right corner.
  3. Click the Receive Call Queue calls to enable or disable it.
  1. Sign in to the Zoom Desktop Client.
  2. Click your profile picture then click Settings.
  3. Select Phone.
    You will see the following information and options:
  • Direct number: Displays any direct numbers assigned to you.
  • Company number: Displays the main company number and your extension number.
    Note: To copy your direct or company number, highlight it, then right click and select Copy.
  • Local calling: Displays the country code used for local calling.
  • Area code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.
  • Hide incoming calls while in a meeting: Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.
    Note
    • This setting only applies to the Zoom Desktop Client. If you are in a Zoom meeting in the desktop client, your provisioned desk phones will still ring.
    • If you are in a Zoom meeting in the mobile app, you will not get any notifications for incoming Zoom Phone calls.
  • Diagnostics: If requested by Zoom support, click Report to send diagnostic information to Zoom.
  1. Sign in to the Zoom Mobile App.
  2. Click the Settings (gear) icon.
  3. Click Phone.
    You will see the following information and options:
  • Direct number: Displays any direct numbers assigned to you.
  • Company number: Displays the main company number and your extension number.
    Note: To copy your direct or company number, tap and hold, then tap Copy.
  • Local calling: Displays the country code used for local calling.
  • Area code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.
  • Receive Call Queue calls (only visible if you're a member of a call queue): Call queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.
  • Receive Shared Line Group calls (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group. This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting.
  • Diagnostics: If you are having issues with Zoom Phone and you contacted Zoom support, tap Diagnostics then Report diagnostic information when requested by support.