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Count attendees in Zoom Rooms Follow

Zoom Rooms can automatically count the in-room attendees in your Zoom Room and display this information on Dashboard.

When enabling this feature, you will need to confirm that you are complying with local regulations and laws and providing notice and collecting consent if necessary.

This article covers:

Prerequisites for counting attendees

  • Business, Education or API Plan
  • Zoom Rooms for macOS Version 4.4.1 (825.0623) or higher
  • Zoom Rooms for Windows Version 4.6.0 (1193.1215) or higher
  • Account owner, admin, or Zoom Rooms management role to enable

How to enable the Count In-Room Attendees feature

Follow these steps to enable this feature for all Zoom Rooms on your account. You can also enable this for a location, floor, or individual room. Read more about changing settings based on location.

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then Zoom Rooms. 
  3. Click Account Settings.
  4. Click the Meeting tab.
  5. Click the toggle next to Count the number of people in room.
  6. View the terms and click I Understand to agree.
  7. If a verification dialog displays, click Enable

How to view the In-Room Attendee Count

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. Click Meetings.
  4. Click Past Meetings.
  5. Click the ID of the meeting you would like to view the in-room attendee count for.
  6. The attendee count will appear next to the room name in the meeting details. If the attendee count is not available, a line will appear next to the attendee icon.

How the attendee count feature temporarily stores information  

When using the attendee count feature for Zoom Rooms, the Zoom room computer will store and count images to generate a participant count temporarily. These files are temporarily stored in the following locations:

Windows%appdata%\ZoomRooms\logs\FaceCount

macOS~/Library/Logs/ZoomRooms/faceCount

These files will be removed under the following conditions:

  • When the meeting or counting has finished.
  • When logging out of the Zoom Room.
  • During the Zoom Room's startup process.
  • If the setting is disabled. 

How to do a Real-time People Count

For real-time people counting in Zoom Rooms, the hardware listed below is required.  This real-time functionality is currently not processed inside of Zoom Rooms software and is instead provided on hardware from these manufacturers.

Note: Support for Real-Time People Count requires Zoom Rooms version 5.5.0+ for all platforms.

Real-Time People Count on the Zoom Dashboard

Manufacturer Model
Huddly Huddly IQ, firmware version 1.4.12 or later
Neat All Models
Poly X30, X50, G7500 (with EE Cube or Studio USB)
AVer VB130, CAM130, VC520 Pro2, CAM520 Pro2

 

Real-Time People Count on the Zoom Rooms Scheduling Display

Manufacturer Model
Huddly Huddly IQ, firmware version 1.4.12 or later
Neat All Models
Poly

X30, X50, G7500 (with EE Cube or Studio USB)

AVer

VB130, CAM130, VC520 Pro2, CAM520 Pro2