Exporting Logs and Configuration Files for Yealink Phones Follow

Overview

Providing the support team with logs and/or configuration files can help them troubleshoot issues you may be having. You can download these files from the web interface and then send them to support for further analysis.

This article covers:

Prerequisites

Accessing the Phone's Web Interface

  1. Press or tap Menu on your phone.
  2. Navigate to the Status page and take note of the IPv4 address.
  3. Open a web browser on a computer that's connected to the same network as the phone.
  4. Enter the phone's IP address to access the its web interface.
  5. Log in to the web interface by entering the administrator credentials.
    Note: The default admin username and password is admin / admin. If you do not know your username or password, contact the vendor of the phone.

Exporting Logs and Configuration Files Using the Phone's Web Interface

  1. Click the Settings tab at the top.
  2. Click Configuration in the left panel.
  3. Make the following changes to enable local logs:

    • Local Log section
      • Enable Local Log: Select Enable.
      • Local Log Level: Change to 6.
      • Max Logfile Size: Enter 2048.
    • Syslog section (optional)
      Note: For more information on setting up syslog, visit Yealink support.
      • Enable Syslog: Select Enable.
      • Syslog Server: Enter the server address that you want to export the logs to.
      • Syslog Transport Type: change to TCP.
      • Syslog Level: Change to 6.
  4. Click Start to start the logging feature.
  5. Repeat the process produce the issue on the Yealink phone.
  6. Click Stop and wait for 2 to 3 minutes. The allconfig.zip file will automatically generate and download. If it doesn't, click Export.
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