Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

Getting started with VDI Follow


Virtual desktop infrastructure (VDI) is a server-based computing model that allows you to deliver a desktop image—over a network—to an endpoint device. Users can then access the operating system (OS) and applications on that endpoint. Endpoints may include PCs, thin clients, or mobile devices. The potential benefits to using VDI include data protection, better support for remote workers, and the ability to keep older machines in service longer.

The Zoom application can be used with Citrix or VMware VDI solutions and can be delivered to a thin client. The different download packages can be found on this page along with links to installation guidelines.

This article covers:


  • Organizations using Citrix XenDesktop or VMware Horizon server published desktop

Note: Zoom VDI is not supported in Citrix Seamless mode. 


Installation of the Zoom application in a VDI environment requires two installation steps:

  • The software must be installed within the Virtual Desktop, typically within the image on the VDI server. 
  • The Zoom Media Plugin is installed on each of the thin clients accessing the VDI.

More detailed installation instructions can be found on the support pages for Citrix or VMware

Note: Running Zoom as a published app is currently not supported. RDP remote desktop or VMware client connect with an RDP protocol is also not supported.

Host installer for all VDI configurations

  • Click here to view our downloads page.

Citrix downloads

  • Click here to view our downloads page.

VMware downloads

  • Click here to view our downloads page.

VDI client features

  • Click here for an overview of VDI client features.

VDI client registry settings

  • Click here to view the VDI client registry settings. For additional configuration, the VDI client also responds MSI switches, except for the AutoUpdate switch. 

VDI release notes

  • Click here to view the release notes for VDI.

VDI backwards compatibility

  • Click here for information on backwards compatibility.