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Getting Started with the Microsoft Outlook Plugin and Add-in Follow

Zoom offers two variations of an Outlook integration; the Zoom Plugin and Zoom Add-In. Both of these integrations allow customers to add a Zoom meeting to their Outlook calendar event. The Plugin is an application installation and the Add-In is a native integration in Microsoft Office AppSource.

To ensure our users are getting the best experience while adhering to policies and guidelines set by Apple and Microsoft, Zoom is highly recommending the migration of your users to Zoom’s Add-In. The Add-In provides customers with an easier deployment and more robust admin management solutions, is actively being supported by Microsoft, and better meets the recently enhanced security requirements of vendors like Apple.

Note: Microsoft has announced that they are removing support for injection-based native plugins with Outlook for Mac. At this time, Zoom will also stop development and support of the Mac Outlook Plugin. Initially planned for June 2020, this timeline has been postpone until later 2020, to be determined by Microsoft. Additionally, Mac OS Catalina no longer supports plugins, including the Zoom Outlook plugin. Mac OS Catalina users will need to use the Outlook add-in.

We will be supporting Windows OS Outlook Plugin (including new enhancements, technical support, and bug/ patch fixes). We recommend consolidating to the Add-In for an easier deployment process and standardized user experience.

Given this context, we recommend the following deployments:

  1. Office 365 - Mac and Windows environment: deploy Zoom Add-In for both platforms
  2. Office 365 - Windows only: deploy Zoom Add-In since it provides a better user experience and simplifies admin management. However, using the Zoom Plugin will still work.
  3. On Premise Office - Mac and Windows: If using Exchange 2016 or 2019, deploy the add-in. If using an older version of On Premise Office, deploy the plug-in and keep Mac OS to Mojave or below, as Mac OS Catalina does not support plugins. 
  4. On Premise - Windows only: If using Exchange 2016 or 2019, deploy the add-in. If using an older version of On Premise Office, deploy the plug-in.

We recommend beginning to migrate to Zoom’s Outlook Add-In. More details on the experience of Zoom Add-In for Outlook can be viewed here. If you have any questions on the migration, please submit a request to our Support team.