Important Notice: Please begin updating all your clients to Zoom 5.0. After May 30, 2020, all Zoom clients on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Click here for more information on the changes and how to update your Zoom application or download now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Getting Started with the Microsoft Outlook Plugin and Add-in Follow

Zoom offers two variations of an Outlook integration; the Zoom Plugin and Zoom Add-In. Both of these integrations allow customers to add a Zoom meeting to their Outlook calendar event. The Plugin is an application installation and the Add-In is a native integration in Microsoft Office AppSource.

To ensure our users are getting the best experience while adhering to policies and guidelines set by Apple and Microsoft, Zoom is highly recommending the migration of your users to Zoom’s Add-In. The Add-In provides customers with an easier deployment and more robust admin management solutions, is actively being supported by Microsoft, and better meets the recently enhanced security requirements of vendors like Apple.

Note: Microsoft has announced that injection-based native plugins will not work with Outlook for Mac starting June 2020. At this time, Zoom will also stop development and support of the Mac Outlook Plugin. Additionally, Mac OS Catalina no longer supports plugins, including the Zoom Outlook plugin. Mac OS Catalina users will need to use the Outlook add-in.”

We will be supporting Windows OS Outlook Plugin (including new enhancements, technical support, and bug/ patch fixes). We recommend consolidating to the Add-In for an easier deployment process and standardized user experience.

Given this context, we recommend the following deployments:

  1. Office 365 - Mac and Windows environment: deploy Zoom Add-In for both platforms
  2. Office 365 - Windows only: deploy Zoom Add-In since it provides a better user experience and simplifies admin management. However, using the Zoom Plugin will still work.
  3. On Premise Office - Mac and Windows: If using Exchange 2016 or 2019, deploy the add-in. If using an older version of On Premise Office, deploy the plug-in and keep Mac OS to Mojave or below, as Mac OS Catalina does not support plugins. 
  4. On Premise - Windows only: If using Exchange 2016 or 2019, deploy the add-in. If using an older version of On Premise Office, deploy the plug-in.

We recommend beginning to migrate to Zoom’s Outlook Add-In. More details on the experience of Zoom Add-In for Outlook can be viewed here. If you have any questions on the migration, please submit a request to our Support team.