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Account-Level Calendar and Contacts Integration for Office 365 Follow

Overview

Admins can use their Single Sign On (SSO) configuration to enable and authorize the calendar and contacts integration for all users, by collecting access tokens for Outlook. This allows end-users to login to Zoom once and have the calendar and contact details automatically populated into their Zoom desktop client. The calendar events are shown in the Zoom meeting list and the contact list is shown in the Zoom contact directory.

To configure this integration, the account must have Sign Sign On configured and their identity provider must be federated with Azure Active Directory.

Note: the account level integration is only available for Office 365 at this time. 

Prerequisites

Instructions

  1. Login to your Zoom web portal and navigate to Account Settings.
  2. Under Schedule Meeting, toggle Calendar and Contact Integration to on (blue).
  3. Check the option Automatically integrate user's calendar upon login.
  4. Click Save.
  5. Toggle the option Office 365 users can consent to enterprise applications accessing company data on their behalf to on (blue).

Troubleshooting

One known issue with the calendar and contacts integration is users receiving an error "Needs admin approval" at the time of login. 

This occurs because the user's Office 365 admin account has disabled the option "Users can consent to apps accessing company data on their behalf".

Solution 1

Admins can reenable this option in Azure and it will take about 30 minutes to propagate. 

Solution 2

  1. Login to your Zoom web portal and navigate to Account Settings.
  2. Toggle the option Office 365 users can consent to enterprise applications accessing company data on their behalf to off (gray).
  3. Navigate to the Calendar Integration page under Room Management.
  4. Below Choose a way to authorize the calendar, select Authorize with OAuth 2.0.
  5. At the bottom of the page, check the option I'm the admin and I'm consenting on behalf of the company
  6. Click Authorize and login to Microsoft online with the Office 365 Admin account.