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Viewing phone contacts in the Zoom mobile app Follow

Overview

You can view your phone's contacts to the Zoom mobile app, allowing you to invite them to sign up for Zoom or call them using Zoom Phone. This feature is also known as phone contacts matching.

Note: This article provides an alternative to syncing your contacts with a third-party service. Contacts sync is not supported on the Zoom mobile app, but you can follow this article to sync contacts with your phone's native contacts app then view contacts on the Zoom mobile app.

This article covers:

Prerequisites

  • Zoom mobile app for Android or iOS
  • Phone number that can receive text messages

Note: If you're running the Zoom mobile app in a virtual sandbox environment (for example, Parallel Space or VMware Intelligent Hub), you may experience issues using this feature.

Syncing contacts with a third-party service (optional)

Most native contacts apps support syncing with a third-party services like Google, Office 365, or Exchange. Visit these websites if you need help syncing your phone's contacts app:

  • Google Android
    Note: If your phone has a customized version of Android (for example, Samsung devices), visit the phone manufacturer's support site.
  • Apple iOS

After enabling sync, follow the next section to view your phone contacts in the Zoom mobile app.

Viewing phone contacts

Note: If you're using iOS, make sure you grant Zoom access to your contacts. Open Settings and navigate to Privacy then Contacts. Tap the toggle for Zoom.

  1. Sign in to the Zoom mobile app.
  2. Tap Settings.
  3. Tap Contacts then Phone Contacts Matching.
  4. Tap Enable.
  5. Enter a phone number that can receive text messages.
  6. Tap Next.
  7. When prompted, click OK.
    Zoom will send a text message to confirm your phone number.
  8. Enter the verification code you received, then tap Next.

    If you're using an Android device, tap Allow when prompted to grant Zoom access to your phone contacts.
  9. Tap Done.
    Your phone's contacts will appear in the Contacts tab under Phone Contacts.

Calling phone contacts

  1. Sign in to the Zoom mobile app.
  2. Tap the Contacts tab.
    If you're using an Android device, tap Allow when prompted to grant Zoom access to your phone contacts.
  3. In the My Contacts section, tap Phone Contacts.
  4. Tap a contact's name.
  5. Tap Phone to call the contact using Zoom Phone.
    Note: If the contact has several numbers, you will be prompted to select a number to call. 

Learn more about making and receiving calls using Zoom Phone.